Used Ford Edge SEL for sale near Midlothian, VA

I want to express my appreciation to James Lynch Bill Talley Ford for helping me through a maintenance issue I had experience with my 2013 Ford Focus. My vehicle had been in the shop before because of my driver side window not rolling up and the motor had gone bad. It was replaced a year ago. Unfortunately, I had experience the same situation a month ago. When I did get my car to Ford I was told that it was not under warranty and that I would have to pay out of pocket just to have it looked at. I paid for my car to be looked at to get the same report as before, the motor went bad. I called James Lynch who had sold me Ford cars in the past and told him my didisappointment with Ford and that they need to stand behind their work. James told me to allow him to see what he could do and within a half an hour my car will be covred by Ford. I am so happy that dealers like James did not just sell me a car, he showed me compassion and concern as a friend. Thank you James for keeping me in business with Ford.

I bought this vehicle in December of 2023, and I have been pleased with the performance and the room inside the car. The boot (trunk) has lots of space. The silver paint with the black wheels looks really sharp. The best appeal for me to purchase this vehicle is that it's reported to rarely need to be in the shop for repairs. It's always been my experience that if you take care of your vehicle then it will perform well.

THE dealership was kind and supportive. They alleviated me of my fears about the credit and buying process. They were not condescending and answered my questions about the new technology on cars. I am 68 years old and a woman so a lot of the new advances on cars, I am not familiar with. These guys are the kindest and most patient people I have dealt with. Services are prompt and also private if need be.

I had an issue at my last oil change. JD called me and took care of everything without me even asking. It involved ordering a part and calling me when it came in to have it replaced. He did exactly what he said he would do. I very much appreciate him taking the time to fix my issue, and treating me as a valued customer. Not many places do that these days and its much appreciated. I will continue to have my Explorer serviced at this location.

I have a 2018 Edge Titiaum with just over 15,000 miles. Could not get the cruise control to work. Dealer just informed me it is going to need a module costing over 17,000 , plus 300.00 labor. Seems this part should last longer than 15.000 miles.