Used Cars for Sale in Midlothian, VA

Repair was completed quickly. A loaner car was ]provided as prearranged

Will was an excellent agent of the dealership. He was knowledgeable and offered me the very best options available.

Second car I have bought from there and each time I had to have repairs made within a few days of purchasing. Now even not two weeks later it needs an oil change as well. Few days after I got it home I took it back cuz it needed brakes and rotors.

I took my 2010 GMC Terrain into the dealership to be worked-on. It had over 180,000 miles on it and had held up pretty well but I was thinking of getting a new vehicle this fall. I found out that the engine on my 2010 Terrain needed to be replaced which made my decision for me. I asked about the 2018 Terrains they had on the lot; they had a medium price one in white. White was not one of my preferred colors but there were some good reasons to pick white, visibility to other drivers being a major one. The vehicle is a bit more comfortable than the 2010 version I owned, something of importance when considering the amount of highway miles I rack up, and the climate control system feels more capable of maintaining a chosen comfort level than the 2010. There are some down sides to the vehicle. It’s method of shifting requires pressing buttons rather than moving a shift lever of one type or another. This will take some getting used to but represents an inevitable change in technology that will have to be faced sooner or later; like smart phones or those touch screen all-in-one soft drink dispensers that are beginning to show up everywhere these days. The push-button start is a similar technological change, however, it means you can leave your key in your pocket without having to fumble it out to open the door or place in an ignition. It is almost like having a biometric security system, but not quite. A further technological change is that the vehicle’s engine will turn off when stopped at a light or for some other reason. This can conserve fuel, but it also means that the vehicle’s engine has to start again before you proceed – no more street racing from a dead stop but better miles per gallon. The ride is smooth and quiet, a major selling factor when I bought the 2010 Terrain, but in the 2018 it seems even smoother and quieter. There is a sense of being protected from the outside that makes the 2018 Terrain feel safe without even considering the various built-in safety features and On-Star coverage. While I haven’t done much more than drive back and forth to work, I am very happy with my new vehicle. Concerning the staff of the dealership, I’ve always been very satisfied with my interactions with the service department. All of the employees I’ve dealt with have been friendly and accommodating; I would recommend their services to anyone. My recent interaction with the sales staff has likewise been positive. It seemed that everyone knew who I was almost right away. I was pleased that they had the trailer hitch removed from my old vehicle so that I could see about installing it on my new one. While I wasn’t that concerned about it at the time, Mr. Ayala had the good sense to get my On-Star coverage switched over and set up my Blue Tooth phone connection before I drove off the lot. His set-up worked which I found out one night while driving when a phone call came in. It is a very nice feature. All-in-all I would have to say that my experience has been overwhelmingly positive. I could have gone anywhere to look for a new vehicle, but I didn’t need to. Haley Buick GMC had the right vehicle and it has the people to help keep me on the road.

After making an initial diagnosis of the likely problem, I contacted the dealer, got a speedy appointment, and followed up with a review of the apparent problem. The dealer concurred in my assessment and was able to complete the repair within 24 hours of the initial contact.

I was pleased with my visit, and purchased a new vehicle.

Had a great experience at Mercedes-Benz of Richmond.

Steven Hunnewell was the best service manager Ive ever had the pleasure of dealing with. He fixed my problem and went the extra mile to provide additional services. I wish to only deal with him in the future.

I've purchased my vehicle out of state. Came to Mercedes Benz dealership to get my inspection done. Service guys were very friendly, front desk gentleman was very professional, BUT, whoever answered the phone in answering service was rude. It was my first time at the dealership, I wasn't sure where to pull my vehicle in for an inspection, so I called to find out and the lady was rude. Other than that, I was satisfied.

Your dealership is a good place to visit, but trying to call is a job within it self. Hard to reach a person. Your phone system stinks.

Primary service. Service representative very attentive to client's needs.

Over last 35 years I have bought many Mercedes Benzs and this was by far the most pleasant and professional. They acted the way a real Mercedes Benz dealer should behave. I will be buying my future cars from them.

Provided replacement tire. Waited while it was changed.

I have nothing but praise for this dealership and it's employees, which are all second to none. A couple of year ago I've purchased my first used vehicle at this dealership, not knowing WHAT to expect of a used vehicle, but gave it a shot as I gifted my Camry to my daughter to use at college. The vehicle inspection on this vehicle was so thorough, that in all my years driving the Tuscon I had not a single days of trouble with it. My only expense was filling up with gas, the annual oil replacement and a one-time brake and battery replacement. When I was in the market for another vehicle, I immediately thought about Pearson Mazda due to my previous experience and their track record. I did not regret it. After multiple test drives and comparison research between the Tuscon, Rav-4 and XR-5, I've decided on the Mazda XR-5 and cannot be happier with my choice or the most impressive and effective customer service provided by James Balsamo, Joseph Jackson and Kevin Johnson. They are all absolutely outstanding professionals that take excellent care of their customers, knows their product and are easy to work with. Thank you all for yet another terrific car buying experience and for turning my second experience at Pearson Mazda into another excellent one. I appreciate it. Rene

My overall experience with Pearson Mazda was superb. I purchased my first vehicle with them back in 2004 and another for my daughter February 2018. Now it was my turn to purchase a vehicle. My 45th birthday gift to myself. My search started about a month ago with Joseph Jackson. He was very patient and attentive to my needs. He listened to my wants and needs and found the perfect vehicle for me. I could not find a CX-5 that I liked in my price range and had begun looking for other vehicles. A week or so had gone by and he called me and asked me to come by and give him a chance. I did and so glad I did. He found the perfect CX-5 for me in my price range and color I wanted. That is commitment. You don't find that nowadays. I was not forgotten about becuase I did not purchase the other vehicles from him that I test drove. He kept me in mind and as soon as he saw one he thought would be to my liking, he reached out. Joe Jackson job well done! Thank you for being persistent, but not overbearing. You made my car shopping experience Fantabulous! I would like to add that everyone at the dealership was friendly and courteous. Kevin Johnson was extremely helpful too. He also helped me this a wonderful experience. Thank you all.

The service rep handled my situation with care, professionalism and on a timely basis. I had the change my appointment time twice due to my husband being in the hospital. I appeared yesterday and ask if they could try to fit me in and they did. i am deeply grateful.

This is our third Subaru, purchased through Harry. I think that says a great deal about this person. If we didn't feel like we were being treated fairly, we would have never purchased the first one. We love the car, but that is only half the story. The dealership is like a family member to us. The people in the sales, service and parts departments are first class. I am always treated as if I am their most important task for the day, and they do everything in their power to accommodate me and my request. They are good at providing advice, but not before they listen and understand what it actually is that I am requesting. As I tell everyone, they treat me like family.

The staff took very good care of us and answered all of our questions while listening to our concerns. We were very pleased with our experience.

Harry was very informative and helpful during the purchase of my forester. And I couldn???t believe how quickly I was able to get through the paperwork. It was a good experience.