We didn't deal with the Lynchburg office in person, but when I spoke with the lady in finance( I am sorry I don't remember her name) she let me know that they can ship the vehicle to our closest location. That to me is customer service! Our application was simple and we got pre qualified. Next car will be a CarMax car !!
Yes I went and tried out a vehicle on Friday and I have challenged credit and they were working on getting me financed and they said they needed to get it financed on a Saturday and he would call me but I never heard anything back from them so I was very disappointed and then lack of response I feel like they should have followed up with their customer either way it went
Everything about our experience was terrific! The dealership (including the restrooms) was spotless! Our Salesman, Randy Enloe, was outstanding. He explained everything about our new vehicle in great, easy to understand detail. He was able to answer every question and made us feel very comfortable about the transaction. We would recommend him to anyone looking to purchase a Subaru. Each person with whom we had contact was pleasant and we felt no pressure. The Dealership really worked with us to make a good deal.
From the time I agreed to buy the vehicle to the time the vehicle was ready, was two months. But if you can handle that, I have nothing buy good things to say. I got a great vehicle, at 30% less than the blue book value, repairs included.
I'm thrilled with my vehicle, and I'm happy to wait a couple months in order to save several thousand dollars! If you don't need the vehicle immediately, I wouldn't go anywhere else.
I have purchased five different vehicles for my family over the years, most of which being repairable vehicles, but my daughter's was a running & driving trade in. With every vehicle I've purchased from George, it's been a smooth process of finding exactly what we were looking for, including parts and labor, within a reasonable time frame and our budget. I continuously refer friends and family to East Coast Auto Source for their parts and vehicle purchases.
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