Used 2020 Ford Escape for Sale in Ashland, VA

A month ago purchased preowned 2014 F-150 from Sheehy Ashland. It developed an oil leak (rear main seal). Under Sheehy warranty was repaired with no cost to me. In addition they provided me with a 2018 F-150 to use while my vehicle was being repaired at no cost. Thank you Sheehy Ashland for your excellent customer service and repair to my F-150. Excellent service and follow up on vehicles sold. Than you again.

Dealing with Sheehy Ford in Richmond,VA on Midlothian Turnpike recently was my best & smartest decision of any type lately. I don't buy many cars mainly because I keep my vehicles a long while. In my opinion there's nothing like a Ford from Sheehy. Yep I don't buy them often but when I do it's from William Goin @ Sheehy Ford in Richmond,VA. If you're looking a new vehicle & a great deal go to Sheehy & talk to William Goin in sales. I'm certainly glad I did 2 weeks ago when he helped me get a fine 2017 Focus Sedan. Thanks again William! They have many more fine vehicles @ great prices that all need good owners. Swing on buy & maybe even take 1 home for Christmas or New Year's!! I also had the extreme pleasure of meeting & dealing with Wes Taylor in the financial department & Megan Stalls in sales. Thanks again to everyone. I'll certainly be back.👍Most sincerely. G.B. Christopher

Taking my car in for service can be daunting but, this time it was not. From the start with the service writer, Troy Jackson, it was a great experience. He was very knowledgeable and patient in answering every question that I had. Which tends to be a lot of them. He also didnt recommend a bunch of products that I had to purchase in the spot but explained what was most important to get so I could come at a later date to purchase the less impotant services. I usually tend to have to wait a while in the waiting room at the old place I used to go to but surprisingly here I didn't. I will definitely be recommending Sheehy of Ashland and Mr. Troy Jackson to my friends and family :-)

We found the truck we wished to purchase online. A new 2017 F350 Lariat crew cab. Anthony Jones met us just inside the front door and immediately set about helping us locate the truck. Anthony arranged for a test drive and we were sold. It was raining quite hard and late in the day so we told Mr. JONES we would return the next day when weather was projected to be better. Throughout the price negotiations he was straight up and able to answer, or immediately find out the answer to any of our questions and I believe we got a fair price for the truck, warranty and optional service package. While we were finishing up the paperwork, Anthony had the truck prepped and ready for departure. Once again Anthony and team Sheehy was very helpful and informative throughout the process. We will recommend team Sheehy to everyone in the market for a new vehicle. Thanks Anthony!

Just bought a 2018 Ford Ecosport from Sheehy. Not only is Sherry Epps a friend but a great, no pressures sales person! She made sure my experience was hassle free and an easy process. Thanks Sherry!

It all started with a call to Chris Haynie to ask whether my 2015 Escape could be retro fitted with an auto lift Tailgate. He investigated and concluded there are no after market kits and it would be very complicated, including a computer change. ROM estimates were in the $2000 region if anyone could be found to do it. I'm getting long in the tooth and use both rollator and cane so auto lift tailgate was very important to me. I had a Venza with auto Lift tailgate and loved it, and a 2015 Ford Escape with manual tailgate and hated it. Everything else about the 2015 Escape was wonderful and suited me perfectly. I especially liked the handling and ergonomics of the Escape. Chris suggested I talk to Jon Carlos Montute and see what we could work out. Jon Carlos showed me a new 2017 Escape [an upgraded SE with Leather and BLISS and trailer tow package just off the transporter with 3 miles on odometer] and it was perfect for me. Traded both 2009 Venza and 2015 Escape for the new 2017 Ford Escape with all the equipment I needed/wanted. Jon Carlos Montoute helped to make the deal I wanted work, Joey Foust and Dana Bishop helped me with seal coat and rain guards and Marvin Taylor worked the finance papers. I had been looking at the Escape for several years and had some technical questions on the 4wd and tow package that I could not find answers for in the on line information so I asked Ed Palmateer and he dug in, went to the mechanics and service manual and found the answers for me. I really appreciated his help because I had been looking for these answers for years..

I have truly been enjoying my 2017 Ruby Red Ford Escape that I purchased last July and I keep it immaculate, inside and out, that's just how I am. I like my car to look nice and be clean. On Thursday Aug. 17th, on the way to an appointment, without knowing I had done so, I drove through a gallon of white latex paint that had been dropped in the road. I must have been the first person to drive through it and I didn't even see it in the road. All along the driver's side of my beautiful Ruby Red Escape was WHITE PAINT!!! The wheels had also thrown paint spray up all over the back of the car too. I was horrified. I couldn't believe my eyes...my beautiful Red car, ruined!! I drove directly to Richmond Ford West to see Joey Foust to find out what I needed to do to get this fixed since I had purchased the additional interior and exterior protection package. Once again, Joey went above and beyond to take care of me. Technically, the black plastic trim along the lower portion of the car was not covered by the Exterior Protection Plan and of course, the black plastic trim is where most of the paint had landed ( there was plenty of white paint on my beautiful Red paint as well, but the black plastic was no longer black). Also, technically, I needed to make an appointment to bring the car back because the schedule was booked and it was nearly 5:00pm, the end of the day. Joey could see how horrified and upset I was and he offered to run the car down to the shop immediately to see what could be done. I told him I didn't want to butt in front of anyone and I would gladly bring the car back. Joey insisted that if I had the time to wait, he would take the car down to the shop now and do the best he could to get it taken care of. I was happy to wait. I waited for about an hour and Joey kept checking back with me telling me it would take about an hour and that he had two guys working on the car right that very minute doing their best to get this paint off. While I waited, I sat in the showroom and at least 6 different employees offered to help m and to get me something to eat or to drink. As I observed the employees busily moving about the ShowRoom, I was struck by the fact that all of them were smiling almost all the time. This leads me to believe that Richmond Ford West is a nice place to work. Anyway, Joey finally returned with my car and they had gotten all the white paint off my Red paint and the black plastic trim. They had also gotten the bulk of the paint off the tire. My Car was once again beautiful thanks to Joey Foust and the guys in the shop. As I have said before, Joey Foust is an ambassador for the Richmond Ford West Dealership. Once again, he had taken time out of his very busy day to do everything he could to help me and restore my car to what it was before the white paint hit it. Once again, THANK YOU SOOOOO MUCH Joey! I very much appreciate your help and your dedication to your job. Sincerely, Laura D. Thomasson

What an amazing experience in purchasing my new REPLACEMENT car. Jeannine was absolutely fabulous! She was very fun, professional and I think I've made a new friend. Yay me!!! BIG thanks to Mark, the general manager for connecting me with her. Thanks to Ed for saying hi in Mark's absence. Jimmy in finance was so sweet, delivered on Jeannine's promises and so easy to sign with...(I was ready to pounce with teeth clenched, because... well, ...he's in finance) GREAT guy!! After working in the car business for so many years, I was a little defensive and sceptical, however, they were ALL so gracious and helped me out of a really bad situation. Jeannine found the right car, presented everything honestly, and considering my scenario, with big smiles, hugs :-) and handshakes. Wow!! Just wow!!! I've had nothing but great experiences with the service department but this was my first time with their sales department. The service department is the reason I decided to stick with RFW and also maintaining my brand loyalty. In my opinion, this dealership represents what I expect from Ford. So impressive. This has to come from the top down. Owner philosophy in how they care about their customers, trickles down!! Thank you so much for everything today!! I'm so happy in my new 2017 Escape. I'll be one loyal customer with an experience like this. See you Tuesday for the customer appreciation celebration!!!!!

Just want to compliment Aaron Parsons for his outstanding customer service and professionalism taking us through the process of buying a Sheehy Select vehicle. In fact, I was extremely impressed with the entire staff who made you feel that they really cared about you. General Manager Mike truly sets the example with his Kindness. If you want to buy a car, buy from Sheehy.

We happened upon a used vehicle listing and went to see it the next day. Upon parking, we were greeted by William who took us to the vehicle we were looking for. After a quick test drive, we determined that this was the vehicle we wanted to purchase but that we would need to wait until the following day to take care of the details. William assured us that they would hold it for us and would get it into the mechanic to double check it. We returned the following day and began the process, fully planning to use a credit card to make the purchase since we were from out of town. Once we complete the initial paperwork we were told that there is a $2500 max for using credit cards and we had no other payment options. The management and finance office worked with us so that we could drive off the lot with our "new" used car that day. After leaving, I notice a noise and took the car to a local mechanic. After getting the diagnosis, I called William. He had a service manager call me to set up an appointment. Sheehy's service department took care of the issue on the house. Thank you to all of the employees that helped us with this purchase.

I have bought several cars from William Goin. He always works to get the best price for the vehicle. As a former salesman with Sheehy Ford Lincoln of Richmond I am very familiar with the sales process and I think I was treated fairly by everyone I had contact with. I bought a new 2016 Fusion SE Hybrid and have been very happy with the vehicle. My son't car was rear ended on I-95 and it was totaled. We didn't have a lot of time to shop around and I knew this dealership would give me a fair deal. They took into consideration that we needed a car in a hurry for my son to drive back and forth to work. We bought a 2014 Fusion SE because of the experience I have had with my Fusion. Although the car we bought is not a hybrid I think my son will get decent gas mileage and will also be driving a safe car.

For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.

This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.

Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.

CarMax quoted me $6,000 for my 2013 Kia with 100K miles. Matt and his team at CarLotz sold it within 6 weeks and I made $2,000 more going through CarLotz. The process takes a bit more time than insta-cash through CarMax but the patience pays off. I trust CarLotz and would recommend to anyone selling their automobile to go through CarLotz first.

Fit my price range, does everything I really need a car for, will be able to tow a trailer for fishing and duck hunting and was thinking I need a truck, but with this car there is enough room to get the boat, decoys, and gear to the river bottom and back.

I had found the truck I wished to purchase online, a 2008 Ford F-250 Lariat crew cab. Jennifer met me at the front door upon my arrival and immediately set about helping me locate the truck. As it turned out it had just recently been received by the dealership and was still in the shop. It had not been detailed and checked over by the shop yet, but that didn't prevent Jennifer from arranging an on the spot test drive for me! Throughout the price negotiations she was straight up and able to answer, or immediately find out the answer to any of my questions and I believe I got a fair price for the truck, warranty and optional service package. After the truck was inspected the following day it was determined that some repairs would be carried out to bring the vehicle up to spec. Once again Jennifer was helpful and informative throughout, with excellent communication keeping me up to date with reports from the shop throughout the week. I was pleased to see that she followed up on every detail and request I had regarding the truck long after the sale was made. She was charming, personable and professional from start to finish. I knew what I wanted and she made sure that I got!

Nice car , everything that I expected, it gets great gas mileage, rides good , cargo space is what we need , biggest reason I bought it was it is a 4 wheel drive ,,, yes ,,, Thx again chris ...

The Escape is a great vehicle. It has exceeded all of our expectations.The Escape provides a very comfortable ride .We are so glad we Switched to Ford !

Gillian is very professional and personable to deal with via email and over the phone. Cindy on the other hand came off very abrupt and if she didn???t listen/understand a thing from email/conversation; such as that I do not have my cell phone during the day and then getting daily text messages about giving her a call right back and / or coming by the dealership for appointment (in very first email explained I lived 140 miles away. I was disappointed that the day I scheduled appointment the vehicle was still on lift and keys not immediately available for test drive as I was told all would be...since I called around 10 am, scheduled for 445pm and they knew drive was at least 2 1/2 hrs. Sales manager rude and arrogant throughout process, initially when Josh explained situation his excuse for not pulling keys was I???ve been too busy; then, at close of deal he obviously knew I???ve driven a long way so just quickly and condescendingly shot down any discussion of negotiations. I understand you???re policies but if you advertise guaranteed price match and then when I mentioned Lustine Jeep he just undermined their practices and mentioned a lot of fine print with their offers. I assure you if I had dealt with him any time earlier in the process I would have shopped somewhere else. In this case the only other dealer with a manual Rubicon Recon in the SE was Lustine and he knew it was late on Saturday (never would have made it before close) and I wanted to get back home. Honestly I???m typically great with names but wanted to forget his as soon as I learned it. All my years of supervisory roles and management assure me this man is quick to assume credit for other???s hard work and throw others under the bus to steer attention away from himself. Josh on the other hand is truly one of a kind. He treated myself, and a family friend both professionally and courteously. He was willing to do whatever was necessary to make us go away with a mostly positive experience. I truly appreciate his knowledge and expertise with the vehicle and his dedication and patience. Even though it was 8 pm by the time we finished with paperwork, he made us feel like there was no one he would rather be with (except maybe his daughter...but that???s admirable) and acted like there was no other place he would rather be. Good luck to him, expect he will keep customers coming back to you.

I absolutely love this vehicle. The 2018 handles easier than the 2016 I previously owned. I also love the white gold color. Ford has truly amazed me with their awesome updates.

We love our 2018 Ford Escape! We ended up with the Titanium trim level which has all the "bells and whistles." Comparing it to similar vehicles (Foresters, Sportages, Santa Fes) we have no regrets. With the Escape we feel you get a car that sits a little higher than the others but still has a smooth ride. At the trim level we purchased, we feel like you are driving a luxury vehicle but not near the price of the others base models.