New and Used 2020 Ford Escape for Sale in Livonia, MI

One afternoon, I decided to test drive a couple of different vehicles. Bill Brown is just down the road from my house and after checking out their website, decided to look at a 2014 Explorer. After arriving at the lot we were approached by a salesman (Kevin) that asked if we had any questions. He was very nice and said he wouldn't bother us but was available if we wanted to test drive something. It turns out that the Explorer had been sold already. I drove a 2010 Flex Limited, 2014 Flex SEL and 2014 Explorer. Long story short... I was the proud owner of a gently used Flex Limited by 6:30pm that day. It was a good price, great customer service and awesome experience. (The only reason that I gave 4 stars for quality of repairs is that one repair hasn't been finished yet but we are waiting on a part.)

I bought a used 2002 F-150 and took it to Bill Brown Quick Lane for "the works" to get the oil changed and the tires rotated. During the standard safety inspection they found out that the entire front end on this truck was worn and most likely the original parts! Had I take it to an oil-change place, they never would have inspected the vehicle and one day a ball joint or tie rod end would have failed, causing much damage. I got a fair price for top-quality parts and expert professional service. I will always place my trust with the technicians at Bill Brown Ford Quick Lane!

Even though there was a mistake programming the computerized key I purchased, staff was very helpful. It was clear they cared that I'd be satisfied. This was particularly true of James Wilder, my main contact person and liaison to my services and problem-solving issues, but it was also also true of a young man who drove me to a restaurant one day and then returned my car to me the next day, and even true of the technician who programmed the key I purchased. They seemed to be doing everything possible to ease my inconvenience. Just that they cared, and that they did not take problems I might experience in the process for granted, made my experience a positive one. They cared! : )

I have to admit, I should have been marketing director for Bill Brown Ford because of the last 3 years all I do is sing your Praise. I tell anyone who is searching, looking, unsure etc, about the unbelievable experiences I am blessed with to enjoy consistently.. From Jason Manager in service to quick service Dennis I know and love all the employees , salesmen cashiers,etc. I never have to wait, service is always impeccable even when they are crazy busy!. They are all courteous and believe me when I say I must have referred over 35 new customers in the last 3 years!! Keep up the greatness Robert Lucia

I had the check engine light come on while experiencing other issues with the car while driving. Sean was great to work with up front; knowing that Ralph Hoyer (family friend) was behind the scenes made the decision to bring the vehicle to Bill Brown over either other closer, convenient dealerships. Thanks to both guys for handling the car with such care and treating it as your own. I wouldn't hesitate to recommend BBF to friends and family

I love going to Bill Brown Ford because the service is excellent, the wait goes by quickly with plenty of magazines, a good tv show on and a staff member telling you that a fresh pot of coffee is made. The staff is friendly and patient which is rare these days. I will continue to do my business with Bill Brown Ford while I am still living in the area.

I love Bill Brown Ford. My experiences there have been made so easy by the staff. My service guy was Mark Duda and my dealer was Mike Gentry, special thanks to those 2 for making my first leasing experience great. I will always come back for any future car buying.

As of this writing, I have been bringing my 2010 Ford Fusion for service to Suburban Ford of Waterford (Michigan) for 8 years. Just by pure luck, the service advisor that was available to me at my initial visit to Suburban Ford of Waterford's Service was David Deckard. Because of the excellent service that David Deckard provided to me during my initial visit, for my second visit to the service department of Suburban Ford of Waterford, I again asked for David Deckard and, just as with my initial visit, David Deckard provided me with top-notch customer service. Ever since those first two very positive customer service experiences with David Deckard, every time I need service on my vehicle, I deal exclusively with David Deckard. He is extremely knowledgeable, professional, friendly, personable, and goes out of his way to be sure that I am completely satisfied with the service that he has provided. I am so pleased with the positive experience that I received from David Deckard through the years that I recommended him to everyone I know who owns or leases a Ford Motor Company vehicle. I can't say enough about how well satisfied I am with the excellent customer service that David Deckard provides. Go David Deckard!

I had a tremendous experience working with Trevor. He did what he said he would do at every turn! He under promised and over delivered leading me to be a very satisfied fan of Ford and a raving fan of Trevor. I was going to buy a Chevrolet or Jeep and Trevor helped me discover the value of my Edge. I couldn't be any more satisfied then I am! Thank you Trevor! Jerry Hampton 248-830-4873 Jerryhampton10@att,net

I would highly recommend this dealership as they have really taken care of my aging in-laws and my family regarding our vehicle purchase needs. Laurie Moses is incredible at listening to our needs and offered us best possible price without pressure or wasting our time. She was mentioned in Oakland for being so good at her job, press:http://www.theoaklandpress.com/article/OP/20130411/NEWS/304119860 So far we have leased three cars with them and possibly looking to purchase another later this year. This dealership may not have the fancy bells and whistles as others, but they are by far the best American car dealership I have done business with. This is from experience as I have lived in Virginia, Colorado, Tennessee, and Georgia. But its always nice to come home and business with our neighborhood Ford dealer.

First experience with Suburban Ford and could not have gone better. Very clean and neat facility. Everyone we dealt with was very pleasant and helpful. Salesman, Tim O'Connor, was great! He was so knowledgable and helpful. Just very pleased and impressed with the entire experience.

This is a great place to buy a vehicle if you are looking for a great salesman (John Halsey) to get it done and get you behind the wheel with no snags or pressure. John took care of business in a professional and courteous and friendly manner and he was very accessible to me when I needed him to help navigate me through the deal. John was quite knowledgeable about the vehicle I purchased even though it was not a Ford product. Between he and his manager Brian Lagoda I was quite impressed with their service. They put the vehicle through a 30-point inspection and made sure that it was road ready for me to test drive and enjoy. And the price was the best I could find and unbeatable! Vito Vultaggio in finance did an excellent and expedient job on closing this deal. I was happy from the time I made contact over the phone with the receptionist who by the way has a great voice (London) and went the extra mile by texting me directions to the dealership. Thanks again London and your boss should know that you were very instrumental in convincing me to come to the dealership😊 I am still enjoying my Chevrolet Corvette that I purchased? from this great place. I would definitely recommend them to family and friends to purchase a quality used car. Thanks again to everyone involved in my great experience.

I know where I will purchase my next new car from... My wife needed a new car and after narrowing down the choices she wanted to test drive the 2018 Ford Edge Titanium AWD 2.0L with some options. We test drove the vehicle at some other dealer where it was in stock and we both liked it. Now we had her car to trade in at that same dealer and that's where it started... Long story short, they were trying to low ball us on the trade in and were haggling for $200 when we where purchasing a over $40k car... I could not stay there any longer and just walked out... That is where Suburban Ford of Sterling Heights comes into the picture... A friend that always buys from there told me to go there and talk to them. My sales person was Alex Apess and he was just amazing through the whole buying process. He got me what I was looking for on the trade in and also found the car with the options that we wanted. He made this experience quick and easy and I would highly recommend Suburban Ford of Sterling Heights and especially Alex Apess from new car sales. You will not regret this if you give it a try. Also many thanks to Cheryl Noda from finance for walking me though the process and explaining every little detail. Thank you everyone at Suburban Ford of Sterling Heights and keep up the good job!

On Friday my husband and I drove up to the dealership and noticed that Suburban had an incredible inventory of cars. There really was something for everyone. As soon as we walked into the dealership we were instantly great by someone with a smile. The person called Terry to the front to help us. Terry met us with a smile and a very professional hand shake. Terry had us sit down at his desk. He then asked how he could help us. We told Terry that we had found 4 vehicles online that we wanted to look. He started to pull the vehicles up on the computer. (On our way to the dealership we had decided we for sure wanted leather seats) as Terry pulled up the vehicles we asked him to look to see if the vehicles had leather seats. That crossed off two vehicles right away. Terry asked for a copy of our drivers licenses. I had to go out to the car to get it. Terry got my husband and I something to drink. We started with a Ford Flex.Terry brought the Flex around so we could look at it and drive it. We had gotten there right before closing so we had to stay on the lot. We really liked the car but also wanted to look at an Acadia. The ones the dealership had had cloth seats. Terry suggested we still look at it and drive it. Rather than driving 45 minutes the next day to look at one. So glad he made that suggestion we did not like the Acadia. We decided to go home that night look at what does they had on line and think about the Flex. The next day we had an appointment with Terry at 1. We were running way behind so we called Terry and he was very polite and accommodating with changing the time to 2:30. We got to the dealership and Terry again created us with a smile and a professional hand shake. We told him we wanted to drive the Flex on the road. Terry brought the car around to us. The Flex dives great. We went back in and told Terry we wanted the Flex. Terry took all of our information down. We wanted to take the Flex home that day. Terry was not sure that could happens because it was already after 3 pm. He said he would push it through as quick as he could to try to make it happen. We got insurance on the car. Waited for a little while then Anthony asked us to come over and go over the loan papers. Anthony was very thorough, professional and smiled. We signed all the papers and then just had to wait for our car to be ready. Terry came to get us. Handed us the keys and registration. He told us the car was out front and showed us where. Then he met us out at the car with the license plate and a screwdriver. He put our plate on. We talked for a little while and then left. Terry was very personal,professional and helpful. I would recommend him to anyone.

When the listing was posted for the 2007 Jeep Grand Cherokee Overland on Cars.com, I knew I had to have it. It looked to be in immaculate condition. It was even already at a very reasonable price as verified on Kelly Blue Book. More importantly though, I had to make sure it was the right car. I inquired about the truck the first day it was listed, before it had even been through detailing and inspection. Already I became a little afraid, especially since this would be my first time buying a vehicle on my own, when I seen it the first time, there were tons of lights on for ABS, TPS, 4X4, and engine codes. The free CarFax available for the vehicle had a decent history. My sales Consultant, Mario Stellino, told me that their mechanics were working on repairing and cleaning up any problems with the vehicle; I was even able to talk with the mechanic, Dino, who was the person actually working on the truck. He gave me details on all the things they were doing, what was wrong and what things my happen in the long future of the vehicle. I asked how the repairs would affect the price of the car and rest assured, the price we would be negotiating was for having everything on the truck working. After they replaced a few parts on the vehicle a few of the problems were corrected on the vehicle, the only things left were to fix the ABS, TPS, and display. At this point, I requested to take it for a pre-purchase inspection and had the car there immediately, no hassle. For repairing the rest of the vehicle to brand new condition, the pre-purchase inspectors quoted me $1000. Concerned, I brought this to the attention of Mario; he told me he would talk with his boss to see what could be negotiated. The next day I received a call from Mario, after talking with his boss, he offered me the vehicle 1100 lower to cover for the cost of my pre-inspection and all the repairs. I immediately jumped on the offer, purchased the vehicle and had the difference repaired. Now I'm happy to say that I'm driving around MY 2007 Jeep Grand Cherokee Overland with no problems all bellow the price I wanted! It sounds and runs great, rides smoothly, and even tows my boat without complaints. I couldn't believe how smooth the transactions were. They made sure to keep me informed about the vehicle in its process. I was able to take the vehicle on several test drives. I viewed a few similar vehicles. I took the truck for independent inspection, which verified everything Mario and Dino told me. The price was negotiated and adjusted reasonably for me. Although I had already financed the car though my credit union, Caleb, the finance manager, explained my options and offered a few warranties and options they had, I declined them and he did not pressure me at all. We finished the whole signing process in well under five minutes. Everyone I spoke with was more than happy to assist me along the way and was amazingly friendly. I never could have imagined such a wonderful experience going through a dealership after always being told horror stories and how conniving car salesmen were. There was no intense negotiation, arm twisting, or boxing match between me seeing the truck and me taking it home. I would advise anyone looking to buy a car to come and see Mario. I'm so glad I came to Suburban Ford to buy my first vehicle.

First, there is a class action lawsuit against ford with the transmission that was put in my car, (Focus and Fiesta) SECOND, my car was sold 3000 over bluebook with no manufacture warranty. Now, on my 2013 Ford Focus my check engine light came on so I called and asked for Sierra Bemis which has taken very good care of me in the past. Was told she no longer works there so I took it into the dealership, my car was scanned and was told that it was just an emission thing and nothing to be worried about but should get it fixed soon. I asked what it was and roughly how much it was going to cost. I was told "well I don't know actually, but we can set up a service ticket for 100 bucks and will know for sure. I asked about my extended warranty that I purchased when I bought my car. I was told "I think that only covers the transmission, but don't know for sure. once we find out for sure what is wrong with your car then we can summit that and see if the extended warranty covers that. I said," in order to find out, I have to pay 100 bucks"? I was told "YES". I found out that it was the purge valve and If I continued driving then it could cause more damage. Not sure why I had to take extra steps to find out that information and why I couldn't have been told that at the dealership yesterday. In addition, this is a preventive maintenance item so why was it not replaced before the car was purchased.

I trade every couple of years and this was my year to trade. The F150 King Ranch 3.5l Ecoboost 4X4 that I purchased from Suburban Ford was a great truck. This year the truck was virtually the same as the next generation won't be out until 2020 or 2021. So another domestic competitor won my business this time. Tom Macpherson was extremely pleasant and helpful while processing the paperwork. He actually caught a mistake made by the other dealer. Everything was corrected and Tom wished me well. When I'm ready for my next truck I'm hoping the F150 will win me back. And if that's the case, I will be back to Suburban Ford. Great dealer and equally great employee - Tom Macpherson.

I just purchased a 2017 Ford F-150 Lariat Super Crew from Suburban. I can't tell you how pleased I am. I reviewed and priced this vehicle out at 4 other dealers, but decided on Suburban. The simple reason why I did, was how I was treated. My salesperson was P J Coolman. Down to earth, knowledgeable man who helped me through the entire process , he was outstanding !! Thank you PJ !! Then financed the vehicle through Suburban with Tom MacPherson in finance, who also made me feel very comfortable. Very knowledgable man, with many options to choose from. I can say without a doubt, from experience, that this dealership really cares. I am a RV Dealer in Michigan, and know how to treat my customers, this dealership just got a A+ from me, and I know this business. Thanks again both of you, and Suburban Ford. Kim M Kinnie President Eastside RV

I work down the street and stopped in quickly on my lunch break to see how I'd fit in the two cars I'm considering. (I'm 6'5" and 250#) I walked into the door and was professionally greeted by Kevin- I told him I'm popping in quick to look at a few things and was out. I was not buying/leasing today. He said okay and told me to check back in if I had any questions. I found the mustang no problem but after searching for an RS to sit in but didn't see any on the floor. I found Kevin and he got on the phone to make sure I completed my mission. We walked to a nearby building and I got to sit in one (kinda snug but doable.. better then i was expecting) He even had a customer waiting- but made sure I was taken care of. I really appreciated the time he spent. If I go the route of the RS/5.0 I'll be sure to call Kevin Miller

Matthew made buying my first brand new car(2018 escape) experience awesome! He didn't pressure me and make me second guess myself. I really appreciate everything he has done for me! Thanks for everything!