New and Used 2020 Ford Escape for Sale in Paulding, OH

All service items were performed in an acceptable amount of time and the charges were as I expected with no surprises. The only exception was concerning the battery replacement, which was concerning a warranty issue and the charges related to it. There was a slight communication issue which I take partial blame for. The issue was quickly resolved and the charges were adjusted accordingly, to my satisfaction. I feel that I was treated with due respect, as I have been with all previous visits. I don't feel that any additional service was forced on me, as has happened to me in previous experiences at other automotive service providers. I was even credited with a discount after I paid my bill. The credit was offered by E-mail while I was waiting for the services to be performed and I didn't read it until after I got home.This was very much appreciated and totally unexpected. I am amazed with your consideration and honesty.

Had the cooling system flushed on my 2012 Ford F150 at Jim Schmidt Ford in Hicksville, Oh. Always get fast friendly server at Schmidt's.

Our desire was to look at multiple vehicles from multiple manufacturers without getting a lot of sales calls from multiple Dealerships. O???Daniel Ford & Salesman Scott Oser pleasantly obliged us with this request. Once we identified the best value for our money, we shared with Scott the model & options we desired. Within a day, his search of the region found a vehicle matching what we were looking for minus a 2nd seat console which he noted that the O???Daniel Body Shop could obtain/install with no problem. The vehicle was delivered late Saturday and by early Tuesday morning the console was installed, vehicle cleaned, gassed & available for us to review and test drive. The subsequent purchase process was simple as well. Scott & Mike had both reviewed allowable rebates & financing offers from Ford and offered their thoughts of what was the best option(s). Final pricing was well within the acceptable range given our past internet search & review. Hence within 15 minutes or less, all paperwork was completed and the 2018 Platinum Ford Explorer was ours. Of course this just outlines the typical process of buying a vehicle but the O'Daniel Dealership and Sales Personnel make things a lot more personable. When you walk in and your point of contact is busy, someone else will offer to assist until your desired contact is free. If you just want to roam around and look at their lineup, they are fine with that as well. Each employee takes a little time to get to know you, all while sharing a little about themselves and their pride in O'Daniel Ford. Sales Personnel are confident in their knowledge of the Ford Vehicles and take the time to share their expertise of the various styles/features available. They also have a keen knowledge of how things have fared in their Service Dept. and the support their Body Shop can offer. Upon delivery a one-on-one run thru of all the vehicles capabilities occurs all the way down to syncing a cell phone, setting the mirrors, seat and even radio stations if you want. Knowing that questions will arise, you are invited to come back in a week, two or whenever to ask questions and seek additional assistance. All in all their end desire is that you will purchase a vehicle from their Dealership because that is their business & what they do. The critical thing is how they do it. No constant phone calls, pitches or other tactics used by some other Dealerships or Internet contacts. In short the O???Daniel Ford Team listens, acts upon your guidance/desire and strives to make the experience to your liking supplemented as needed by their expertise. Again Thank You for an excellent experience!

My wife and I recently needed to purchase a new minivan for our family. Honestly, we weren???t looking forward to it - we were overwhelmed and a bit stressed... and the timing for our family budget was rough. We had heard great things about the New Haven O???Daniel Ford, so we decided to at least try to talk to someone. My sister recommended Mike Pocci, and she was 100% accurate. Mike was genuine, kind, and very knowledgeable. He did not try to get us in a more expensive car. He stayed in our budget. He kept in contact with us through text and calls the next free days before we officially signed. We also worked with Ryan Keebler and Mike Everton, and we couldn???t have been more impressed. Everyone was upfront and honest. They all communicated with us throughout the process. This team made this potentially stressful situation easy and even enjoyable! We will 100% return to Mike, Ryan, & Mike when we need a vehicle again, and we will refer them to ANYONE! Thanks, O???Daniel Ford! PS. And they have a GREAT selection ??? we LOVE our new minivan!!!

Shawn Zuber with O'Daniel Ford in New Haven is awesome! He listened to us, helped us find the perfect 2018 vehicle to meet our needs, and he went above and beyond. No pressure. No games. No hassles. Bottom line at closing was same as quoted. Highly friendly, honest, personable, professional and trustworthy. Search and deal process was quick and painless. Closing and delivery was simple and outstanding - especially for my wife. Shawn communicated quickly and clearly. He was even e-mailing some feature instructions and apps before we arrived for closing and delivery. Highly recommend O'Daniel Ford and Shawn. Have purchased a lot of vehicles since 1994 and have had all my service done here, too. My kids have even purchased 3 cars in the last few years from O'Daniel!

We shopped and shopped and finally found what we were looking for . I used the Internet and had a 1200 mile radius . I did a very extensive search and Found this car in a little town called Delphos by Lima Ohio . The price was excellent and the car was as well . I worked with John Thomas who came in on his day off to meet us at the dealer . He was a very easy person to talk to and work with . Very low pressure and knowledgeable. We didn't close the deal but came very close . Then Joe Smith got involved , the manager and we were able to seal the deal ! They were both excellent people to deal with and at no time did my wife and I feel pressured to do any thing we might have regretted. This dealer is a small town dealer with old time service . After the agreed upon deal was done both John and joe gave us an extensive review of the car and even synced up our phones to the car. Which was nice because we are technically challenged. When we felt we knew all about the gadgets and new gizmos this car had they filled the tank up and sent us on our way!! I will highly recommend Raabe Ford to anyone and when ready to make another auto purchase will be more than happy to make the two and one half hour drive ! Thanks again John and Joe and Jamie for a great buying experience.

We just picked up our 2016 Ford Mustang Convertible, our very first Ford. We were surprised we chose the mustang over our first choice a Chevy Camero, but the mustang had the style, comfort, and trunk space we were looking for. We can't wait for the weather to warm to start cruising around in it. Kevin Lindeman and Jessica Armentrout made the process easy, quick, were very friendly. We were truely impressed. Kevin has since followed up to see if we have any questions or concerns. Very good experience to this point.

I came in wanting information on the new 2018 Traverse. I met Tyler Montgomery and he was very knowledgeable on the Traverse and walked me through what the Traverse had to offer! I had a very fun experience and had a great time working with Tyler at Kelley Automotive

Dan & Johnny couldn't have been more helpful. Dan Hall was in constant contact with me and kept me updated all along the way. I had prior credit issues & most salesmen don't work as hard as he did when they come across clients with problem credit! That wasn't the case with Dan Hall at all. He went above and beyond for several days until I had to call off an Awesome Deal he had worked out for me because an emergency came up which I had to put my downpayment towards. That wasn't Dan's or the Dealership's fault it was my personal issue. Ben Davis Auto Group and Dan Hall greatly Deserve this review because of ALL the Very Hard Work they put into my deal I should have been able to make happen! I will return there when I have that downpayment again!

Best dealer I dealt with for a long time . Thank you so much Jill for very smooth and fast transaction . Came from all the way from Swanton,OH to purchase a car and it was will worth the long drive . The car (Mercedes - Benz) is in perfect condition,

We received excellent customer service from our salesman James Mendez, he came in on his day off so we could pick up our vehicle a day early. Great guy to deal with would recommend Bob Thomas Ford to anyone. Thanks again James.

Great service and good experience very easy to work with and good on time. Process was very fast and easy!

Once again Zach took care of us and made the experience easy and fun. we have purchased or leased more than ten vehicles from this dealership and they are joy to work with.

I previously owned a 1998 Ford Explorer (limited), I loved that vehicle. The next vehicle was a 2005 Mercury Mountaineer. I soon realized I should have stayed with an Explorer. I recently searched and found my 2018 Explorer (limited) at Bob Thomas Ford and with their help I'm back in the vehicle I love. It's a great vehicle, great purchase experience, great price, great sales and financing support from Bob Thomas North location, couldn't be happier !!!! Check 'em out if you're looking to purchase a vehicle.

I drove 100 miles to get my wife a car she has dreamed about. Cody was an absolute rock star and had the vehicle ready for us ( with gas ) when we got there and even though he was still with a client another man politely helped a fellow team mate and got us rolling. We took a no pressure test drive and decided we liked the vehicle. They were extremely generous on our trade offer and we both met at a price after maybe 5 minutes of negotiation. The F&I manager, Jamie, was very helpful and even got us a lower rate that we were quoted! All in all. The best dealership experience you could have. Please give these guys a chance. Any of their sales associates would be awesome but Cody made this xoerience very fun and painless and I will gladly drive another 100 miles to do it all over again. Thank you guys. 👍🏻👌🏻🚗🚗

My service engine light came on, of course just minutes before service was closing on a Saturday. I called and they made an appt for Mon AM. They said I could drive it in town, but not out of town. The light stayed on for the rest of Saturday during 2-3 trips in town. I didn't drive it on Sun. On my way to the dealer on Mon. I noticed that the light was off. They checked the car and found that the throttle body needed to be replaced and was covered by warranty. As my extended warranty had expired about 12-18 months earlier I checked on line and discovered that in 2015 Ford issued an extended warranty for throttle body assemblies for 10 years of service or 150,000 miles. While I am happy that the dealer took care of this when the problem arose, I am left wondering why this wasn't brought to my attention during routine maintenance sometime during the last 3 years. I would think their computer would flag this. Other than this, I am very pleased with service here. I can usually get in quickly when needed and the staff is always friendly and courteous.