You know it's going to be a great review when you go from getting a letter in the mail to driving off the Hawk Ford lot with a brand new Silver 2018 Ford Edge. The promise made was they were interested in our 2009 Edge. The promise kept was we would find out how much they truly wanted that car and a new car sale. During the whole experience with Hawk Ford we were blown away by the level of professionalism coupled with true interest in us and our needs. We never felt pressured or duped into getting a car that wasn't absolutely right for us. We haven't been car buyers in Illinois, preferring to get new cars back in our home state of Michigan. Hawk Ford certainly changed our minds on that point. Because of an overall great experience we will be back for more new cars. In the mean time, I'm going keep talking to friends and coworkers about our new car dealership, Hawk Ford!
Have been patronizing this dealership over ten years now and have purchased 8 vehicles. I have always been happy with the dealings with Paulie Rapier and his team. If they didn't have the exact car I wanted, Paulie went out of way to get me the car I was looking for. Never felt high pressure or anything other than honest straight forward negotiations. Will continue to go there for all future Ford purchases.
I found a 2015 Ford Taurus on line through Cars.com. I called Bill Walsh Ford and was connected to Isaac. He gave me all the details over the phone and made me feel confident enough to make the drive from St. Louis, MO. When I arrived on 12-30-15 he had the car in the service center ready to view. The vehicles condition was exactly as Isaac had described over the phone. We took it for a test drive and within a short period of time I was on my way back to St. Louis with my 2015 Ford Taurus. Besides the car buying experience being so pleasant I must mention Isaac met me at the dealership on his day off as it was most convenient for me and while there he followed me to the rental car office and brought me back to Bill Walsh Ford. If you thinking of buying a car contact Isaac and his team at Bill Walsh they will take care of you.
Quite pleased with your service department, overall. Folks at the dealership are always pleasant to deal with and strive to be helpful!
My only 'issue' is in fact not with the dealership's service department nor the personnel...but is rather with the difficulty in obtaining body and interior components for my (2002) Ford Escort ZX-2.
...After my car was past 10 years old I've noted that it is nearly impossible to replace items such as interior floor mats...the plastic headlamp covers and items that over time become worn and that I would like to replace or otherwise re-furbish! Ford...(and other auto manufacturers, likewise)...provide little in the way of resources to allow owners to replace worn interior and exterior trim items and even certain mechanical components...once vehicles become more than a decade old.
Some of us who purchase a car new and who take care of and maintain pride in owning it for long intervals, are thus 'frustrated'...discovering we are left to our own resources once we eventually do require replacement parts to maintain our vehicles to our satisfaction.
I do NOT hold the dealership responsible for this...but it is unfortunate and frustrating when one is unable to diligently maintain the vehicle to high standards past 10 years due to unavailability of replacement components. I wish Ford and the other manufacturers would stock replacement items for longer spans, so as to accommodate 'long-term ownership'!
I sold my 2005 RX330 to Haggerty Ford and I couldn't have been more pleased working with Gregg Elmore. Gregg was professional, responsive, thorough and a genuine pleasure to work with to sell my car. Gregg made selling my car a very pleasant experience! When I submitted my car info on the KBB website, Gregg was the only dealer who responded. Very pleased with my experience and if I ever want to buy a Ford...this is the dealership I will use (not Zimmerman Ford where I live). Thanks for making selling my car painless and easy! Kristine
This was one of the most simple car buying experiences! Tony listened to what we were looking for, found it, and we were met with efficiency, professionalism and pure ease. Highly recommend Hawk Ford and Tony!
The sales staff was very helpful and knowledgeable, particularly in determining what the strengths and weaknesses were between regular hybrids and plug-in hybrids. The service was very good, and they allowed me to come back on multiple occasions to ask more questions. At no point did they pressure me into a sale on-the-spot, as you used to be a common occurance when shopping for cars. At the time of the sale, they told me about some issues they found with the vehicle, and had them repaired at no cost to myself. This is not the first vehicle I have purchased from Gjovik, and it will always be the first place I check when looking at vehicles.
Everybody was very friendly and professional the salesman Jordan was very helpful and knowledgeable of all the features on the vehicle. He also sent us pictures of all the vehicles we were looking at so we can decide between different options I would recommend this dealership
I dealt with Tobey throughout the entire process. I could not have asked for an easier and more at ease buying experience. I told her what I was looking for and she got me an even better deal, a better car, and a great payment. She is the reason I will return and the reason you should buy from this dealership
I had an excellent experience purchasing my new f150! Javon (salesman) and Rob (general sales manager) went above and beyond to make sure I was getting the right truck that fit my wants and needs. Not only were they patient with me, they also fought to get me the best payment option with the banks. I highly recommend Ron Tirapelli Ford!
We found additional vehicles that are close to your year range.
Craig & Ryan at Fair Oaks definitely deserve a 5-star rating. I've been researching Ford cars for years (yes - YEARS!) and waiting for the best time to buy one. I've been e-mailing with Craig throughout this entire time, and he has been incredibly patient and knowledgeable about the cars and promotions available. He has been extremely patient with me, which is necessary given the number of e-mails/questions I've sent over the years. :) I finally purchased a 2016 Escape, and the experience was very smooth. The car I wanted was waiting for me at the dealership (had been sent from another location), all clean and ready to go. The process was painless, and in no time I was on the road with my beautiful car. The car itself is wonderful - but the experience and wonderful salesmen will bring me back for any future car purchases. My family has purchased cars and had our cars serviced with Fair Oaks for years, and we will continue to do so for years to come. Thanks for a great experience!
2018 Ford Escape SE Review
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
Made several calls that morning about a 2013 Doge Dart. I was going to be in the area. I live 2hrs away. Very accommodating!! Did not lie about the car at all it was in excellent condition!! We showed up and it was out from ready for us to test drive. When I asked for the best deal cash out the door, that's exactly what I got! It was refreshing!!! Highly recommend this dealership!!!
2018 Ford Escape SEL Review
by Drake from Phoenix AZ
May 9, 2019
Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.
If you buy anywhere else, it’s your mistake?
Was a pleasure working with our sales guy,
John ! The intire staff jumped into help with
a nonsensical problem created by what I believe was lazy state employee , not in Illinois. Thanks to all at Greenway !!!!
2018 Ford Escape SE Review
by Outdoor Sportsman from Platteville, WI
May 1, 2019
Fit my price range, does everything I really need a car for, will be able to tow a trailer for fishing and duck hunting and was thinking I need a truck, but with this car there is enough room to get the boat, decoys, and gear to the river bottom and back.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.