New and Used 2020 Ford Escape for Sale in Southfield, MI

If I could give this dealership a six star rating, I truly would do so. My salesperson was Vanessa Vermette, and I have a several buying experiences now here at Pat Milliken Ford that I would like to share. Eight months ago, I bought my very first truck used from the dealership. It was a 2014 F150 King Ranch, and with the help of my mom as a co-signer, I drove off the lot happy as ever in my Ford Certified pickup truck. I used this F150 as my daily driver, but I realized over time that having a truck equipped for max towing didn???t make sense with all the extra money I was spending on gasoline while having nothing to tow. I absolutely love the King Ranch, and I plan on getting another one in the future; nevertheless, I decided in the last week that it was more practical to lease an newer XLT to save money on my payment and on gas. Now I knew I would have negative equity by getting out of a used truck so early, so I shopped around various Ford dealerships to get the best value for my trade. I went to Suburban Ford, and they completely tried to rip me off???they said my loaded King Ranch was only worth 27,000. I walked out the door when they came back with that number on top of saying that I could lease the 2018 Special Edition XLT that I wanted for 200 dollars more a month than what I was currently paying. All I said to them was ???absolutely not.??? Tom Holzer Ford gave me a more reasonable appraisal for my King Ranch, but the Special Edition XLT that I wanted was not even in stock. Keep in mind that I was going from a King Ranch to an XLT; the Special Edition was a must-have for me, because I still wanted a pickup truck that had that ???wow factor???. Finally, I came to the dealership that gave me my first chance with buying my King Ranch. I was only 20 at the time, so getting approved credit-wise for such a nice truck was a big deal to me. I told Vanessa???s partner (Vanessa was still on vacation at the time) about my situation and that I wanted to lease a 2018 Special Edition XLT that they had on the lot. David let me drive the new truck while they appraised my King Ranch. I came back to hear that, contrary to ???all??? that Suburban Ford could do for me, Pat Milliken gave me 31,000 for my truck, 4,000 dollars more than Suburban???s rip-off appraisal. It was also music to my ears that David said that I my payment would be LESS than what I was currently paying. So without hesitation, David put it on hold for me, and Vanessa helped me with the rest of the leasing process two days later. So at the end of the day, I went from a rather gas-thirsty 2014 King Ranch with a 3.5 Ecoboost to a more fuel efficient 2018 XLT Special Edition with a 2.7 Ecoboost to use as my daily driver for the next three years as a lease. And better yet, because of paying for the King Ranch on my own for the past eight months, I got approved this time around without a co-signer. With both times that I???ve been there, Vanessa as well as the financing managers made the process of buying a truck easy and hassle-free. Never again will I go to any other dealer but Pat Milliken Ford; for all the reasons posted above, they are nothing less than the best Ford dealership around. I will be a customer for life, and hopefully my story will be convincing to others who read it and are on the fence about giving Pat Milliken a shot. Go there and experience their outstanding customer service; they are family-owned and truly care about their customers and clientele. Vanessa will get you into the vehicle that you want at a price you can afford, and even if you don???t work with Vanessa, I know this is true for the rest of the salespeople at Pat Milliken Ford.

Elder Ford is the best-run dealership I've ever done business with during the last 50 years! Everyone is friendly and, more importantly, knowledgeable. I won't take my '14 Taurus (purchased at Elder Ford) anywhere else for service.

My experience, 60,000 mile check up on service work went well. All of the service people were very helpful and tried their best to get the work on my car done as efficiently as possible. Our family has bought our cars and had them serviced at Elder Ford for more than 20 years. In the past, (4 years ago or more) our car interior was lightly vacuumed and cleaned and the car was washed it was always very nice. Ford still washes the car which is very much appreciated, however we miss the interior light vacuuming.

My Pat Milliken Ford Experience: Several of my Ford Vehicles have been sales with and by the Kelly Family. From the Day I met the Father and two sons that make up the Kelly Sales Team I knew this was a long lasting relationship. I was not sold on a vehicle from the start. Trust, transparency, respect for my budget and specific needs along with wants and desires were expressed from the moment we greeted each other. My vehicle specs and pricing matched my expectations. I felt good about the very day I set foot into Pat Milliken Ford. Kelly Family ??? you have a customer for LIFE! Unexpectedly, and on my own decision, I decided to take my Lariat to have serviced locally as PMF is about 40 minutes from my home. Dealership Service Departments are not the same, boy did I find this out the hard way. After three visits with two being on appointments I was disgusted with my service experience near my home with another Ford Franchise Dealership. Very frustrated I called Pat Milliken and spoke with Scott Duczyminski in Service. He heard what I had to say and listened to know that this was a topic the head of the service department at PMF needed to hear. Pat Lyons, department head, met with me and we discovered the warranty items and he planned a parts ordering immediately the day I was present. The dealership of origination, although a bit out of my way for service, took real life approach on a conscientious client/service team resolution. I was aware from Pat & Scott???s word as well as follow up text messages on the status of repairs. My feelings towards them are with true respect to their trade. The vehicle was not delivered until Pat & Scott were satisfied with my services. They really stepped up where the other Ford Service Department failed. I made sure to call Ford Headquarters department of vehicle services to tell my experience. Now I want to make sure anyone considering Pat Milliken Ford knows that Sales & Service are second to none. Pat Milliken Ford is poised in making your dealership experience a success. I know this to be true because I feel good about this review and would like it to be shared. Sincerely, Anthony LoDuca

One afternoon, I decided to test drive a couple of different vehicles. Bill Brown is just down the road from my house and after checking out their website, decided to look at a 2014 Explorer. After arriving at the lot we were approached by a salesman (Kevin) that asked if we had any questions. He was very nice and said he wouldn't bother us but was available if we wanted to test drive something. It turns out that the Explorer had been sold already. I drove a 2010 Flex Limited, 2014 Flex SEL and 2014 Explorer. Long story short... I was the proud owner of a gently used Flex Limited by 6:30pm that day. It was a good price, great customer service and awesome experience. (The only reason that I gave 4 stars for quality of repairs is that one repair hasn't been finished yet but we are waiting on a part.)

I bought a used 2002 F-150 and took it to Bill Brown Quick Lane for "the works" to get the oil changed and the tires rotated. During the standard safety inspection they found out that the entire front end on this truck was worn and most likely the original parts! Had I take it to an oil-change place, they never would have inspected the vehicle and one day a ball joint or tie rod end would have failed, causing much damage. I got a fair price for top-quality parts and expert professional service. I will always place my trust with the technicians at Bill Brown Ford Quick Lane!

Even though there was a mistake programming the computerized key I purchased, staff was very helpful. It was clear they cared that I'd be satisfied. This was particularly true of James Wilder, my main contact person and liaison to my services and problem-solving issues, but it was also also true of a young man who drove me to a restaurant one day and then returned my car to me the next day, and even true of the technician who programmed the key I purchased. They seemed to be doing everything possible to ease my inconvenience. Just that they cared, and that they did not take problems I might experience in the process for granted, made my experience a positive one. They cared! : )

I have to admit, I should have been marketing director for Bill Brown Ford because of the last 3 years all I do is sing your Praise. I tell anyone who is searching, looking, unsure etc, about the unbelievable experiences I am blessed with to enjoy consistently.. From Jason Manager in service to quick service Dennis I know and love all the employees , salesmen cashiers,etc. I never have to wait, service is always impeccable even when they are crazy busy!. They are all courteous and believe me when I say I must have referred over 35 new customers in the last 3 years!! Keep up the greatness Robert Lucia

I had the check engine light come on while experiencing other issues with the car while driving. Sean was great to work with up front; knowing that Ralph Hoyer (family friend) was behind the scenes made the decision to bring the vehicle to Bill Brown over either other closer, convenient dealerships. Thanks to both guys for handling the car with such care and treating it as your own. I wouldn't hesitate to recommend BBF to friends and family

I love going to Bill Brown Ford because the service is excellent, the wait goes by quickly with plenty of magazines, a good tv show on and a staff member telling you that a fresh pot of coffee is made. The staff is friendly and patient which is rare these days. I will continue to do my business with Bill Brown Ford while I am still living in the area.

I love Bill Brown Ford. My experiences there have been made so easy by the staff. My service guy was Mark Duda and my dealer was Mike Gentry, special thanks to those 2 for making my first leasing experience great. I will always come back for any future car buying.

I started having car troubles on the Saturday before driving out of town the following Thursday so I really needed to get my car fixed quickly. I called my salesman Chris Miller who made me an appointment with the service department. I dropped off my car on Monday evening and picked it up Tuesday afternoon. I really appreciated the promptness and accuracy in diagnosing and fixing my car. Thank you so much!

As of this writing, I have been bringing my 2010 Ford Fusion for service to Suburban Ford of Waterford (Michigan) for 8 years. Just by pure luck, the service advisor that was available to me at my initial visit to Suburban Ford of Waterford's Service was David Deckard. Because of the excellent service that David Deckard provided to me during my initial visit, for my second visit to the service department of Suburban Ford of Waterford, I again asked for David Deckard and, just as with my initial visit, David Deckard provided me with top-notch customer service. Ever since those first two very positive customer service experiences with David Deckard, every time I need service on my vehicle, I deal exclusively with David Deckard. He is extremely knowledgeable, professional, friendly, personable, and goes out of his way to be sure that I am completely satisfied with the service that he has provided. I am so pleased with the positive experience that I received from David Deckard through the years that I recommended him to everyone I know who owns or leases a Ford Motor Company vehicle. I can't say enough about how well satisfied I am with the excellent customer service that David Deckard provides. Go David Deckard!

I had a tremendous experience working with Trevor. He did what he said he would do at every turn! He under promised and over delivered leading me to be a very satisfied fan of Ford and a raving fan of Trevor. I was going to buy a Chevrolet or Jeep and Trevor helped me discover the value of my Edge. I couldn't be any more satisfied then I am! Thank you Trevor! Jerry Hampton 248-830-4873 Jerryhampton10@att,net

First experience with Suburban Ford and could not have gone better. Very clean and neat facility. Everyone we dealt with was very pleasant and helpful. Salesman, Tim O'Connor, was great! He was so knowledgable and helpful. Just very pleased and impressed with the entire experience.

This is a great place to buy a vehicle if you are looking for a great salesman (John Halsey) to get it done and get you behind the wheel with no snags or pressure. John took care of business in a professional and courteous and friendly manner and he was very accessible to me when I needed him to help navigate me through the deal. John was quite knowledgeable about the vehicle I purchased even though it was not a Ford product. Between he and his manager Brian Lagoda I was quite impressed with their service. They put the vehicle through a 30-point inspection and made sure that it was road ready for me to test drive and enjoy. And the price was the best I could find and unbeatable! Vito Vultaggio in finance did an excellent and expedient job on closing this deal. I was happy from the time I made contact over the phone with the receptionist who by the way has a great voice (London) and went the extra mile by texting me directions to the dealership. Thanks again London and your boss should know that you were very instrumental in convincing me to come to the dealership😊 I am still enjoying my Chevrolet Corvette that I purchased? from this great place. I would definitely recommend them to family and friends to purchase a quality used car. Thanks again to everyone involved in my great experience.

I know where I will purchase my next new car from... My wife needed a new car and after narrowing down the choices she wanted to test drive the 2018 Ford Edge Titanium AWD 2.0L with some options. We test drove the vehicle at some other dealer where it was in stock and we both liked it. Now we had her car to trade in at that same dealer and that's where it started... Long story short, they were trying to low ball us on the trade in and were haggling for $200 when we where purchasing a over $40k car... I could not stay there any longer and just walked out... That is where Suburban Ford of Sterling Heights comes into the picture... A friend that always buys from there told me to go there and talk to them. My sales person was Alex Apess and he was just amazing through the whole buying process. He got me what I was looking for on the trade in and also found the car with the options that we wanted. He made this experience quick and easy and I would highly recommend Suburban Ford of Sterling Heights and especially Alex Apess from new car sales. You will not regret this if you give it a try. Also many thanks to Cheryl Noda from finance for walking me though the process and explaining every little detail. Thank you everyone at Suburban Ford of Sterling Heights and keep up the good job!

Best Ford Dealership in Michigan! We drive from Roseville to purchase our new vehicles from here. Largest selection, and the best deals. They dont push you into making a purchase you dont want, and treat you like family.

We were so happy with the whole experience we had at Varsity Ford. Mike McCool was awesome! We never felt pressured at all. We felt very comfortable with him. Will definitely be sending family and friends his way when they need a vehicle with a wonderful atmosphere!