New and Used 2020 Ford Escape for Sale in Spring, TX

In searching for a new car for a family member, I "dealt" with another dealer (in the Houston area as well) first. The other dealer's "Internet Sales" manager was a complete joke (not so Friendly)! After many emails, one phone call and several days waiting, I absolutely made zero progress. With that very recent experience as the backdrop, I re-started the search. And that is when I was introduced to Craig Jones at Planet 45 in Spring. After one quick message and brief phone call, we had a deal done on the 2018 Ford Focus SEL that we wanted! Craig, Julian N. & David M. were all fantastic to interact with. Very happy with the transaction and process.

Craig, was a true professional and made my car buying experience exceptional! I???ve been purchasing cars for over 20 years and with input and expertise, the process was both seemless and quick. He was honest and actually took the time to understand what I was lookin for and assured I got what I wanted, to include additional options. Craig along with the Planet Ford team, should be the dealership of choice, if you???re located in Houston. I highly recommend giving Craig a call/text at (713) 517-3548, if you???re looking to purchase a vehicle...

Last night I purchased a new vehicle at Planet Ford Spring. For many years I have used and been so very pleased with your Service Department and the convenience of the Quick Lane there is an added plus. Living close by was another major factor in deciding where I wanted to purchase. My mind was made up regardless of any other ???Dealer Deals??? that I would purchase my next (and probably last) vehicle at Planet Ford. We went to ???look??? and naturally deep down inside, I guess I knew it would end up being a ???buy???- after all, if you are there to look, you are really there to buy! The sales associate was Charles Martin and he was so very helpful. I was so grateful that he was not a pushy, in-your-face type of sales person. For the last 8 years I had been driving a 2010 Ford Escape and it took me 3 years to finally decide that the Edge was going to be the closest to that Escape that I would find. Mr. Martin was quite helpful in looking at all the possible options and I can say that I was glad it did not take me another 3 years to decide on which one! After finishing up with Mr. Martin, we were escorted over to talk with Charles Prince. He was quite personable and answered all our questions and any concerns we might have had. He too was a pleasure to work with. The next stop was with Andrew Risner. Very pleasant young man and we so enjoyed talking with him. I knew I wanted to have the Lo-Jack on this vehicle like I had installed on my Escape and he took care of that??? seems to get easier making all these decisions as you go from station to station?? Last, we met with David Mena and he too was a pleasure to work with. Must have been a very good sign that there were no computer issues during all the paperwork we went thru (evidently not the case with the previous customer!) Unfortunately, it seems we live in a society where one rarely hears the words ???Thank You??? as often as we should. Seems too easy for folks to just complain all the time??? I want to extend my ???Thank You??? to Planet Ford and the helpful personnel we dealt with last night. I was so dreading having to look for, much less purchase, a new vehicle but everyone we worked with made it a good experience. I would also like to take this opportunity to mention Crystal Pate in your Service Department. She was always very helpful when I had the Escape in for repair or service. JW Spring, TX

My buying experience with Jacoby was amazing, I was pre-approved with my credit union for my 2011 BMW E92 M3. I was in and out of the dealership including the test time in a hour or less. Jacoby was very helpful and responsive! Thank you! Highly recommend!

My husband and I want to commend ms Hilda Garza and the finance manager David. My husband Shannon called the dealership and told them exactly what he was looking for in a truck and when we arrived ms Garza had the truck picked out to show us and withing a few hours we were doing paperwork and approved with 0% intrest!!!!....also I wanted to trade my mustang in on a new truck so in a few days later after my husband purchased his f150 4x4 .....we came back and once again Ms Hilda Garza helped me find the truck I wanted and she also made this buying experience pleasant as the first time we bought and again within a few hours we were signing papers on my new f150 4x4 truck I wanted!!!!.....Thank you ms Hilda Garza we love our new ford trucks!;)

Here are the major positives with the buying experience: 1) I phone shopped for several weeks. I asked drive-out price only. If I didn't get a drive-out price commitment over the phone, I would not do business with that dealership. Ken gave me a drive-out price over the phone with no qualifiers. And, when I went to the Planet Ford to drive the vehicle, the dealership honored the price given over the phone. I would have walked if the price changed, even in the slightest way. 2) Never felt pressured by Ken to make the buy commitment. He answered my questions and was extremely patient. 3) The post-commitment process was efficient and almost pain free as those things go. 4) Every person on the show room floor that I interacted with was pleasant and helpful. I assume most where salespersons. They all treated me as if I was their personal customer, even though they were not connected to this sale. It made a lasting impression. I applaud the culture that I experienced at Planet Ford.

All I can say is that if Henry Ford were still alive today, he would be extremely proud of the Planet Ford team. They represent his name and preserve his legacy with integrity. The entire Planet Ford team was amazing. They were informative, caring, honest and very considerate. Charles Parks and Neli Jimenez worked hard to find me a vehicle that matched all my needs. Juan Barcenas was the icing on the cake. He was very thorough, and answered my thousand questions with grace. His hard work and diligence got me my leather seats!! And finally Trey. He explained with deatil every function my new car was equipped with. This is the first time I have ever bought a car and actually new what all the buttons meant and how to use them. This is the first time I have had a good car-buying-experience. My sincere thanks to you all. Oh and thanks for the crawfish! They were delicious - some of the best I've had. ¿

The whole experience at Doggett Ford with Ervin Green and his associates was done in a professional manner and expeditiously. It didn't take all day. Everything was an enjoyable experience in purchasing my new 2018 Ford Edge..

I purchase a used 2012 Ford Escape in December 2015 with Ralph Odigbo. I received a call from the service department for a service and check up and set up an appointment for Friday 7.7.17. The tech went over my vehicle and made several suggestions. As I was waiting I met Ralph again in the parking lot. My service was going to be extensive (all due from regular wear) so I call Ralph and asked him to talk to me about trading my vehicle. He quickly went to work for Me. Introduced me to Steve McCain on the new car department and they both started to work with me and advised me to trade in my used Escspe and purchase a new 2017 with great rebates. I then was introduced to Adam Nguyen and Pedro Lopez in the finance department. I left your dealership (in my new 2017 Escape). These 4 men were amazing in their professionalism and knowledgeable , they pulled out all the stops to make sure that I received the absolute best customer service and that this vehicle and my financing were perfect for Me. Joe Myers Ford is My Dealership!👏👏👏👌

Recently took my F-250 in for service for the 2nd time in the past 3 months and I couldn't be happier with the customer service I received. My first experience was for an oil change. I was in and out in less than 45 minutes. My 2nd experience with the service department was as equally pleasant. Thanks for the great service and keep up the great work Tommie Vaughn!

I really like having my car serviced here. I feel like my service rep knows me and cares about this issues I bring him with my car. They do the job right every time and you leave very satisfied. You don't just feel like another number with car problems.

Long story short... I live in the DFW area about 250 miles away from Houston. I had been searching for a new mustang GT premium for a few weeks when I stumbled across Mac Haik's dealership. They had the exact mustang that I wanted, and for a price I couldn't believe. The car was listed for $32,880.00. Now, we all know that dealerships quote you one price online, and then it changes when you get there. However, that wasn't the case with Mac Haik. I had the pleasure of doing business with Esteban! I called the dealership to inquire on the price. Remember, I thought it was too good be true. Esteban assured me that this was the price (as all other dealers do to get you in the door) and that he wasn't in the business of playing games. Esteban assisted me with valuing my trade and applying for financing all the while, I'm in the office in Dallas. Esteban was very honest and forthwith with all negotiations and was very diligent in responding to all of my questions and correspondence. We got the deal done over the phone and I was able to pick my car up the next day. The next day I drove to Houston to pick up my car. It was already detailed and ready to go. Esteban checked my trade-in in and we proceeded to financing. I was there for an hour and a half (30 minutes of that was waiting for my bank to approve a transaction. I've bought a lot of cars from a lot of dealerships. This was by far the best sales and financing experience that I've ever had. Esteban, and Jesse in the finance department are stand up guys who don't mess around. If uou want a new or used Ford for the best price in the country. Go see Mac Haik! You won't be disappointed. They've earned my business for a lifetime. When I'm ready to buy my F-150, I'll be going to see Esteban and Mac Haik Ford in Houston!

Lon Pedersen and the team at Autonation Ford Katy were great! They found the truck I wanted at the agreed upon price. The process was quick and easy. In and out in about hour! Go see these guys when you're in the market for a new Ford.

Excellent service! The service advisor Luis is very helpful and is very knowledgeable on his job.Luis explains very well why you need this to be checked and why you don’t need that as yet...

The service department took care of my service needs in a timely manner. I dropped my vehicle off Wednesday morning and had the vehicle back by Thursday afternoon. I have no doubt if I scheduled an appointment(I walked in) and had an issue that did not need a cold start (for the issue to show) I would have had my vehicle back in quicker than the short 36 hours it took. I could not be happier with my service and would recommend Autonation Ford in Katy for any service needs.

I been driving Ford truck for 24 years always gotten extended warranty this Mr Eric that help me had to be the best I have ever dealt with. Because of Mr Eric I will buy my new truck from Auto Nation Ford next month Thanks for all your help SamFlores

I purchased a 2017 Ford Expedition. My salesman Danny Nathan, was very helpful and nice. Although he was helping multiple clients and one time, there was a delay in getting answers and information. Unfortunately, there was an issue with my vehicle as soon as we drove it off the lot. Danny ensured us it would be taken care of. Eventually it was. In a perfect world I feel my family should have been compensated more for purchasing a brand new vehicle and it spending 3 of the first 5 days I "owned" it in the shop.

Seriously. If I ever buy another car, used or not, my husband and I WILL be going to friendly ford. Of all the car buying experiences we've had, neither of us has never experience better. Not even close. Our car was an incredible deal for the year and mileage, advertised for sale. We made an appointment & were immediately greeted & well taken care of by Stanley, the kindest & most respectful sales person we've ever met. Took our then-potential car for a drive, decided we'd buy & within 2 hours we drove off the lot. NO BS, NO HAGGLING. I was literally dreading this typically time-consuming process, but found myself so elated when I was handed my keys for good 🙂 Also, I've forgotten his name(he was just recently promoted & said always wears a button-down shirt and tie), but the guy in finance was awesome as well, very kind, respectful & professional. THANK YOU FRIENDLY FORD FOR BEING THE ABSOLUTE BEST AT WHAT YOU DO.

I had a good experience purchasing a vehicle from Auto Nation Ford. Mohammad Siddiqui (my salesman) was great to work with and they did not use any sleazy tactics. If I declined an option there was no additional pressure to buy that particular option.

I discussed the issue I had and reviewed the maintenance records I brought with me with Eric, my service rep. Eric was very helpful throughout. The dealership agreed to replace the missing wheel security lugnuts at no charge. Although the replacement lugnuts were not in stock, Eric called me later that same day and arranged for the lugnuts to be quickly installed.