I applaud James Mathews, Thaddeus Green, and William Valle for the exceptional customer service I received in my recent 2018 Hyundai Tuscon purchase. Early on in our negotiation my husband passed away. Jim and Thaddeus were very patient with me and when we resumed negotiation they met every challenge and I mean "every" challenge, I threw at them without waivering once. My hat is off to both of them as they demonstrated great communication skills and the ability to handle some tough demands. I also want to thank Will in completing the financial transaction, quickly and smoothly. Since my purchase, Jim has contacted me to insure everything was running smoothly, extending an open door policy to call if anything appears wrong with the vehicle. Kudos to Rowe Ford/Hyundai for recognizing great employees.
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I applaud James Mathews, Thaddeus Green, and William Valle for the exceptional customer service I received in my recent 2018 Hyundai Tuscon purchase. Early on in our negotiation my husband passed away. Jim and Thaddeus were very patient with me and when we resumed negotiation they met every challenge and I mean "every" challenge, I threw at them without waivering once. My hat is off to both of them as they demonstrated great communication skills and the ability to handle some tough demands. I also want to thank Will in completing the financial transaction, quickly and smoothly. Since my purchase, Jim has contacted me to insure everything was running smoothly, extending an open door policy to call if anything appears wrong with the vehicle. Kudos to Rowe Ford/Hyundai for recognizing great employees.
2018 Ford Escape SE Review
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
5
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
Ed Giroux & Rowe Ford made the 300 mile drive worth it.
by TaylorP from DealerRater.com
November 5, 2018
4.8 (1353 reviews)
Looking back, I'm blown away (in a very good way) by the whole experience. I picked up my Shadow Black Focus RS on Saturday, 9/17 after 2 - 3 weeks of negotiating. It was ready and waiting when I arrived in Westbrook. I think I was still in a state of shock that I was actually picking up an RS but was immediately greeted upon arrival by Ed Giroux. After having gone back and forth texting and phoning for the better part of 3 weeks it was a pleasure to finally meet him. Ed made the deal happen. He worked with me to get the car at a price I was comfortable with. He was totally responsive to texts, email, phone etc., totally professional and incredibly fun to work with and he knows the car inside and out. Before leaving, his crash course on the key features was effective, efficient and given with military precision. Between working with Ed & Rowe Ford, it was worth the price paid and the 280 mile trip to Maine ...and back home again that same day. I've been buying Fords for 30 years and Rowe is a very impressive dealer both from an aesthetic view and from the way they handled the entire car buying experience after I arrived. I can't stress how impressed I am with Rowe Ford of Westbrook (they have another location I'm not familiar with). Thanks again Ed....
2018 Ford Escape SE Review
Nice car
by Drake from Phoenix AZ
May 9, 2019
5
Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.
I've been looking for a new truck for a few months. I started the search with Nick Nedeau back in Nov and left the lot with my dream truck yesterday (1/11). Nick was extremely informative, very knowledgeable and his no pressure mentality led me to the purchase of my new truck. He and his team took such great care of me that I can without hesitation recommend him if you or a friend are looking to make your next auto purchase. We've all been there: there are times you feel like you've been "sold" a car and other times like you've "purchased" your car and I have to say, if you're looking to make a purchase for you or your family Nick and Berlin City is the place to go!
2019 Ford Escape SE Review
I love this lease
by Jennifer from Jackson
May 12, 2019
5
This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.
Fit my price range, does everything I really need a car for, will be able to tow a trailer for fishing and duck hunting and was thinking I need a truck, but with this car there is enough room to get the boat, decoys, and gear to the river bottom and back.
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