New and Used 2020 Ford Escape for Sale in Windsor Mill, MD

I was looking for an F150 all over town and then came across Koons. The communication was fantastic, Tom the General Sales Manager reached out via text, he was able to narrow down the vehicle, the specifics, and the payment before I came in, huge convenience! Derek the sales consultant helped with the paper work and test drive and Will the finance manager made the finance part quick and easy. Easily the best experience at a dealership, the team at Koons is top notch. Highly recommend!!!

We recently went down from York, PA to purchase a 2018 Focus ST. Pete made the transaction as smooth as possible throughout the whole process, and amazed me with all the work he put into it before he even knew if we were really going to come down and make the purchase. Pete gave us the best price available and we have a local Ford dealer I had given the chance of getting business and they said they just weren't able to get as low, at their closest they we're still 1400 dollars more then Pete's price at Koons. So if your looking to buy a vehicle, it definitely will improve your chances of getting the best price possible by dealing with Koons. The finance manager Harry made the finance part of it easily understandable and got us a great rate and payment. Thanks Pete and Harry for the great service and any further vehicle purchases will be made at Koons, and we will pass on the idea that if someone wants a great deal where to go!!! Also a side note, we had always been weary of purchasing out of state and thought it came with alot of extra paper or side work, absolutely not, I think it was easier working with Pete at Koons than it was buying my last car here in PA. They took care of everything there, no extra work needed.

Mr. Koulatsos, I wanted to let you know that your team, led by Ms. Slay, delivered an outstanding experience. I picked up my car this morning, and Dorise and Justin finished the transaction the way they started it – strong. Dorise started her day early, because I was early, and got me going. While she was doing the paperwork, Justin brought the car around, and when I came out to look it over, he was polishing a section of chrome – because “they missed a spot”. Fantastic customer service and attention to detail. I also noted the clean car, the clean wheels and shined tires. It’s the little extras that make the difference. Please congratulate your team, from Dorise and Justin to the car washer, and everyone in between – and let them know they have a very satisfied customer. Best regards, Al Saxon

I came into Hyundai with the preconceived notion that I had tried this route before and with my poor credit history there was just 'no hope' for getting a car! I had been to several other dealers prior to my visit and they all left me leaving feeling hopeless after I shared my credit story! Well, Brendan was the opposite; way before I said 'yes' he made me feel like not only could I get this car--this WIN persay, that I deserved a reliable, dependable car. His attitude put out great vibes and it wasn't just number crunching. It was the shift he created in my thinking from the inception of the call to invite me to come in down to finally arriving! His temperament and integrity remained the same. POSTIVE! I didn't gather he was selling me a dream he would cash in on and that I couldn't live with. I was thinking older, just put me in whatever...However, I left with a brand new 2018 Hyundai Accent. After all the paperwork has been completed he is still very much still the same salesman when I called with a question. The guy with the positive vibes and the master motivator skills from a genuine place! This Brendan! More than just a car salesman!

This was the smoothest car buying experience I could've imagined. Tommy Kerr took great care of me and never once pressured me into anything. He was extremely helpful and informative and made me feel very comfortable under his wing. Phil (finance guy) was a great help as well and fought to lower my rates. Got nothing but good things to say about Apple Ford.

This was my first time buying a car from an actual dealership and even though I read the sterling reviews on here, I still brought my parents and went in expecting the worst. I couldn't have been more wrong. Andrew Hart was the salesman that worked with me from the moment I requested info about the car I wanted (2012 Chevy Cruze LS in Ice Blue Metallic). Emails were responded to quickly, his demeanor is friendly, quiet and approachable, and there wasn't any need to haggle - the sticker price was $3,000 more than the price listed on Cars.com and they honored the Cars.com price with no issue! I also got a great APR through their financing (Frank knows his stuff!) and in general, every employee we spoke to was friendly and knowledgable. And the car itself runs like a dream. I tend to avoid Dundalk as much as possible, but if you're around the area and looking for a great car buying experience, Norris is the place to go and Andrew is the guy to talk to. Their 4.8 rating on here is well-earned.

After researching in 5 different Ford dealers, the best deal was given by Norris Ford. When we went to see the car, the attention was excellent. The seller, Garry Parsons Jr., did an amazing job getting the deal; the sales manager, Dave Webster, financial manager, and store manager were efficient, diligent on closing the deal. I would definitely recommend Norris Ford to get your new or used car!!

I have been a Norris Ford customer since 1960. when I purchased my first car a 1960 Ford Falcon the dealership was located on Dundalk Ave. It feels like family when you walk through the door. From beginning to end of our most resent purchase of our brand new 2017 Ford Edge it was a very pleasant and customer service friendly experience. I guess that is why I have been a customer of Norris Ford for so long. ;)

The Team at Norris Ford is AWESOME, very polite experts who went the extra mile to be sure I was completely satisfied buying My Wife's New 2018 Escape. I have been buying all my Vehicles at Norris for many years and always go to Norris Ford Dundalk for all my service needs too. These Guys take care of all your needs with expert care and respect. Thank you All for an Outstanding Job Well done.

I took my car to Bob Bell Ford for routine service and because my check engine light had randomly come on, even though nothing seemed to be different/wrong with my car. Little did I know that I would end up needing $2700 in unexpected repairs/service. Robin (service representative I corresponded with throughout the process) was extremely helpful and pleasant; she made an otherwise stressful experience go extremely smoothly and positively. The work was done quickly (dropped the car off Monday knowing they couldn't do a diagnostic test til Tuesday, picked it up Thursday evening despite the fact that they found an additional issue after the initial repairs on Wednesday). I could immediately feel and hear a difference once I picked the car up. They did a fabulous job throughout the entire process.

I had such a great experience working with Norris Ford from the very first email inquiry. Darren Badillo from their internet department actually respected my request, unlike any other dealership I had been communicating with. When we got to the dealership we weren’t bombarded, I asked to see the car I was interested in, since I had been looking online already for months, and the sales rep Tony Guillen went and grabbed the car right away for me to see! He didn’t pressure me into doing a test drive since I didn’t need one, and quickly started to work up the paperwork when I said that I wanted to buy the car. We also got to interact with another rep named Zo Thompson who helped pass the time with light conversation and who made sure I was taken care of. When I was greeted by the Sales manager, Dave Webster, we had a very honest and to the point conversation of where I stood and he clearly picked up on my intentions and respected them. We were able to work out a headache free deal that was better than I could have asked for and made me incredibly happy. Will Watson from financing handled the paperwork quick and efficiently and got me out the door in great time! I never thought I could have such a positive car buying experience with such a great crew of people. I would recommend them to any of my friends and family and will continue to go there for future business.

I got an excellent deal on my Lincoln MKZ. I had the pleasure of doing business with sales rep. Ray Notaro. I can't really put into words how at ease he made the whole car buying process seem. He was very courteous and patient with me. The whole process was done in a fairly fast rate of time.I would like to thank Norris Ford, Ray Notaro and staff for the excellent customer service I received. Norris Ford is #1 in my book!

Zo was amazing to work with. He helped with everything we needed and answered all our questions. He was not pushy like most dealers can be. He gave us our time and space to look into all options and make the best choice for us. The whole Norris Team made the car buying experience great!!!

A friend recommended this dealership. From the moment I walked in I was welcomed by my salesman who I had already been in touch with via telephone and email. The financing and protection plans were explained to me and the process was fast and easy. Lastly, the General Manager took the time to shake my hand and speak with me for a few minutes. All around great experience!

I knew he was the one I wanted to work with after talking to him on the phone. He was so patient and kept in contact. I felt he was working for me. I was not an easy customer. I know your faith in car salespeople will be restored if you work with "Zo". Chris (sales manager) was very helpful in getting all the rebates we qualified for.

Currently working with Paul Sarandos for some repairs on my vehicle. It has been a very stressful time and there have been a few mistakes made by both Al Packer's team and another Ford dealership. However, Paul Sarandos has continued to show the utmost professionalism and assistance with regard to fixing my car. Paul listens to his customers and strives to do whatever is possible for 100% customer satisfaction. Thank you Paul and thank you Al Packer's White Marsh Ford for your assistance.

The last time I purchased a vehicle (7 years ago) I had a terrible experience with the dealership that I dealt. I was very skeptical on purchasing and dealership's promises. First, from the moment that I stepped on the website and then the actual property of AL Packer Ford (White Marsh, MD) I had an entirely different feelings. They all were genuinely caring about me not just about themselves. I set an appointment and then arrived early expecting to need to wait. I did not wait; although my original sales representative was busy, he immediately handed me over to one of his other sales representative, Patrick Hutchins. Patrick immediately hit the ground running with my wishes to test drive a Ford Escape. In less than 10-15 minutes we were on the road doing the test drive. Patrick answered all the many questions that I had. My time is limited so the fact that in less than a hour and one-half, I had all the information I needed, credit approved, and vehicle purchased in a true testament to both the Al Packer Dealership and my sales representative, Patrick Hutchins that the customer truly matters. I scheduled the pick up my new vehicle for several days later for my convenience late in that "chosen" pick up day. My schedule changed that I needed to pick up the vehicle several hours early then I originally requested. Again Patrick stepped up and checked with your service areas to see if my new request could be met and called me backed within 10 minutes to let me know that it was. I arrived and in less than 30 minutes, I was on my way with again. To Patrick and Al Packer thank you both for making a believer again in the purchasing of a new vehicle task. You have proven that it can be a great experience not one that I walk away with feeling that I have been victimized!

I had a wonderful experience at Academy Ford. The saleslady, Ashley, truly listened to me when I told her what I wanted and she guided me to the right car. She had a lot of patience ! Because of Ashley I ended up with the car I truly love :)

Shopping for a specific pre-owned vehicle can be both challenging, time consuming and often frustrating. Four months ago we decided on finding a one owner, luxury four-door, family style truck as our 2nd vehicle. We were a one-vehicle family for some time and it made sense to search for that type vehicle to both travel comfortably and safely in and carry light cargo to and from home. We Chose Ford. We choose Sheehy Ford, of Gaithersburg, MD. We decided on a 2015 Ford F150 four door Lariat that was in most ways more of a luxury vehicle than "just a truck". We visited several dealers in 2 states; test drove, and read up on Ford Lariat specifics, engine types, ride quality, and design. Every Dealer "store" visited had the year and low mileage pre-owned models we were interested in. When we compared vehicle similarities, options, mileage, and pricing, all were mostly similar, yet something was missing that caused us to revisit Sheehy Ford in Gaithersburg, Md., a second and third time. Three crucial elements at the other factory authorized dealers we visited (at least for us) seemed to be unmemorable. The three muted elements in the other stores were in the forefront at Sheehy Ford. The sales floor at Sheehy was quite busy yet quiet and the people were going about their work and helping prospects. Then there was the used car manager, Joe Evans and others that came to meet and greet us each in a no-pressure environment. And then there is Andre Hammond. Andre Hammond came highly recommended and became our Sheehy associate salesperson. Soft spoken, very helpful, enthused, and led us to F150's that were only a brief walk from the showroom. We went on two test drives with Andre. We decided ourselves to buy the Lariat. Andre did not persuade us to buy the Lariat, It was how he presented himself, and relevant knowledge that I would suppose is a virtue of a trustworthy salesman. Thank you Shelley Knight for your presentation on products I had not thought deeply about but was necessary. The Bullet liner application you recommended was a good choice and Easy Care insurance will become a great asset. It is also good to note Sheehy management has placed women in positions of accountable responsibility. When the time comes to service our F150 Lariat, there will be no choosing a source other than Sheehy Ford, Gaithersburg, MD. I have met with service department managers and have confidence in their technicians. We really don???t think our vehicle buying experience with Andre Hammond was challenging, time consuming or frustrating. It was for us, a pleasant, and brief experience that will soon be repeated as our 2016 Fushion Lease will soon expire.

We???ve pitched a 2013 Lincoln MKZ 2017 Ford Fusion and a 2018 Ford Explorer From Matt at the Sheehy Gaithersburg location. Matt was thorough and extremely patient with us. He made himself available and easy to reach. We will continue to buy from Matt at Sheehy!!! They???re Awesome 😎