I can't say enough about Kevin and the guys in the service department. I started coming to you when the dealer I bought my car at told me I would need to wait about 10 days to schedule and oil change appointment. Seriously??? 10 days to get an oil change done???
I don't like to go to the oil change places so when I remembered I trip to Echo Park car shopping with a friend. I went online and was able to get something scheduled that very day. What a difference that was to me. I decided I would never go back to that other dealership again. I have been fortunate with my car so oil changes are very important to me in order to keep my Honda in good shape and servicing me for years to come.
On this trip I had just returned from a 4200 mile road trip across country. My service light came on 1000 miles from home and I was in drastic need. I was able to quickly get one scheduled that fit my life schedule. Something came up between scheduling and having my appointment. I was in a hurry to get things done. They were very honest with me by telling me it would take at least 45 minutes to get done. They set the right expectation with me. That's important for a busy schedule. When I arrived they were ready to go and had me out in about 45 minutes as promised.. and even washed my car!
I work in Customer Service myself so setting the right expectation with your customers is important. The friendliness and great waiting area don't hurt either:) Thank you again Echo Park Service for another great experience.
ZECK FORD'S WENT ABOVE AND BEYOND MY EXPECTATIONS!
by ZECKFORDS'NUMBER1FAN from DealerRater.com
November 6, 2018
4.9 (12254 reviews)
I HAD LOST ALL HOPE WHEN GM FAILED TO PROTECT ME WHEN MY LEMON WAS INCREDIBLY DANGEROUS, VAN CHEVY BROKE THE CAR EVEN MORE - AND FRAUDULENT ACTIVITY HAPPENEDON MY CREDIT SAME DAY VAN CHEVY FIRST TOOK MY CAR IN - 2 MONTHS I FINALLY GOT IT BACK AND IT WAS INCREDIBLY WORSE THAN THE FIRST TIME I DROPPED IT OFF - ZECK FORD STEPPED UP AND WENT ABOVE AND BEYOND TO HELP ME GET FINANCED, WHILE THE FRAUD IS BEING INVESTIGATED AND DAMAGED MY CREDIT, THEY GAVE ME THE PEACE OF MIND THAT MY SAFTEY IS INCREDIBLY IMPORTANT - WORKED LATER THAN THEY SHOULD HAVE, AND GOT ME A BRAND NEW 2017 FORD FOCUS, GAVE A BETTER DEAL ON TRADE IN THAN EVER IMAGINE, AND MADE SURE TO TRULEY SHOW THE COMPASION AS IF I WERE ONE OF THEIR FAMILY MEMEBERS, NOT PRESSURED, THE MOST FUN ENVIROMENT IMAGINABLE - & BEST OF ALL GOT ME AN INCREDIBLE INTEREST RATE - THEY DIDNT GIVE UP, AND THEIR DEFINILTY NOT DOING IT FOR THE COMMISION - THE TRUE COMPASSION SHOWS EVERY MOMENT YOU SPEND WITH THEM WHEN MAKING A HUGE COMMITMENT TO A NEW CAR, I ADVISE EVERYONE TO GO THERE TRULY THEY DO NOT DISAPOINT AND THEIR PRICES ARE LOWER THAN ANYWHERE ELSE, THE VEHICLES ARE BEYOND TOP NOTCH - SERVICED TO TOP NOTCH - AND I HAVENT STOPPED SMILING!!!!!! NOW I CAN DRIVE SAFELY, ESPECIALLY WHEN VAN CHEVY IN KANSAS CITY MISSOURI - MADE ME THINK EVERY DEALER IS CROOKED AND WHEN I HAD I HAD LOST ALL FAITH - THEY TRULY GAVE ME THE PEACE OF MIND WHEN DRIVING AGAIN, PLUS THEIR STAFF IS TRULY THE BEST EVER IVE ENCOUNTERED, MEANS SOMETHING WHEN YOU BUY THE CAR AND ARE HAVING TO MUCH FUN COVERSING WITH THE STAFF TO LEAVE, & BEST OF ALL THEY DIDNT GIVE UP ON MAKING SURE I WAS BEYOND 12357847382435864867% SATISFIED. IF YOU GO HERE I CAN ENSURE YOU WILL NOT BE DISAPOINTED AND BECOME A LIFE LONG CUSTOMER OR RATHER PART OF THE ZECH FORD FAMILY! I OWE A HUGE THANK YOU TO RYAN BANKS, FRAN WEIS & JEREMIAH BLAND --- YOU GUYS ROOOOCCKKKKK!!!! THANK YOU A MILLION TIMES OVER!!!!!!!!!!!!!!! #ZeckFord's#1FAN!!!!!!! - I COULD GO ON FOREVER ABOUT THIS DEALERSHIP - I NEVER MAKE REVIEWS EXCEPT FOR BAD SERVICE - IM SPREADING THE WORD OF MOUTH AND ON EVERY SINGLE REVIEW SITE - TO ENSURE THEY RECIEVE THE CREDIT THEY DESERVE - & SO THAT FUTURE CUSTOMERS MAKE THIS THEIR FIRST STOP - TRULY I RATE THIS PLACE AND THEIR INCREDIBLE STAFF 5894562544874245348678 STARS!!!!!!
I sent an inquire for a used 2013 Hyundai Santa Fe with great mileage and price and Jamie got back to me very quickly and answered all my questions. Once at Zeck, Jamie introduced me to Cliff who help me sign the paperwork to take the car for a pre-purchase inspection and assisted me during the rest of the transaction. Cliff was extremely friendly and helpful through the whole process and worked with management to get a couple of issues resolved on the car before completing the transaction. Since the price was best in hundreds of miles a and they took care of issues discovered during the pre purchase inspection, no need to haggle. Financing was very smooth too. I came in with pre-approved financing and Zeck found a lower rate. As expected the finance person (unluckily don't remember the name) presented me with extended warranty options but was not too pushy when I refused them. The whole process took just around 3 hours: fastest used car purchase yet in my experience! Would definitely recommend Zeck!
Been having my 2015 Jetta Serviced by VW Lee's Summit since buying it about a year ago at another VW dealership. I have to say that Richard, Scott, Dale and the rest of Service Staff are Top Notch in professionalism and have exceeded my expectations.
We found ourselves in the market for a second vehicle. My wife and I stopped in to "scope out" the available vehicles. We had hoped to avoid speaking with salespeople and getting the "high pressure sales pitch"...fortunately we were approached by Steve. We were honest, that we were just looking and had no intention to buy, as this was our first stop. Mr. Bowker told us that we should feel free to look around and that he would be happy to answer any questions. He was true to his word, he let us mill about and peruse the lot. When we had looked at the vehicles and felt that we had a good starting point, for our purchase, we stepped into the office (he honored our request to look and did not follow us) to say thanks and we would be in touch. Steve thanked us for stopping in and offered to answer any questions that may have arisen. My wife had a few quick finance questions, which were answered with ease and we left, without pressure or tension...business card, in hand. A few days passed and we had developed an affinity for a pre-owned Santa Fe that we had viewed. I made what was a surprisingly easy call, to Mr. Bowker, I told him that we were interested in one of his vehicles. To my surprise, we were able to verify credit, arrange financing and schedule an appointment for a visit to drive the vehicle. The call was easy, but, the visit was easier. When we arrived, the vehicle was fueled, detailed and warm...took it out for a long test drive, fell in love and were hooked. When we got back to the dealership, Steve had all of our paperwork ready and we were sent to visit with Chris Farley, for financing. Mr. Farley was as easy to work with as Mr. Bowker. We told Chris the numbers that we wanted and like magic...he made them happen. To our excitement we were even able to purchase an extended warranty through Ford (accepted in all 50 states, OEM parts and professional service technicians!!!). Our test drive, of about an hour, took longer than the phone calls and time spent in the sales and finance offices. This was a truly fluid, low pressure, highly proffesional buying experience. We bought what we wanted, not what they wanted us to buy. We were treated like family (the way family should be treated), with respect and kindness. My hat is off, to the fine folks at Glockner South Point Ford. We are more than pleased and will be working with this team, for many years to come.
In early December 2015 I called Glockner South Point Ford with a request for a late model F-250, diesel, low mileage and fully loaded with options. Because I was buying this for a business I had to take delivery before the end of 2015. Sam Bays at Glockner did a remarkable job. I took delivery of a very nice F-250 that had everything I wanted and it only had 9,300 miles on it. WOW It did not stop there. Sam took the time to show me all the features and how to use them. Since taking delivery he has sent (at no charge to me) an owners manual and a front license plate bracket. Every time I call the dealership, I either get a person on the phone or I receive a call back promptly. Imagine that, someone actually calls back. Imagine this: When you call Glockner's your only choice to make is press 1 for Service or 2 for Sales.. Then a real live person comes on. Not many business's still make it easy to reach someone on the phone. I appreciate it. William H Brown Happy Customer
I have cars of different makes. The Honda dealership if Fremont, CA, has by far the best customer service. I even have my "personal" service consultant. He is familiar with me and my car, and everything is expedited.
Unfortunately Honda does not make performance cars (Si is front wheel drive), so as much as I like Honda, they just make "family cars". And I'm a retired guy, who wants to go fast (or at least looking like he's going fast).
We bought 2 new cars the same day from another dealer nearly 3 years ago, one for my wife and one for me. This way we have reliable transportation with factory warranty for a few years, at least. My F-150 had a service light indication for AdvancTrac and began experiencing 4 - wheel drive shifting complications. While still under my factory 3 year / 36,000 mile warranty, I chose Jacky Jones Ford and made an appointment to leave my truck with them for diagnostics. They ordered the part(s), completed a 49 - point inspection, asked me about my preference in a new set of tires, and called me promptly when my truck was ready. Although it was tough to leave my truck with them for a day or two because I depend on it so much for work and family. I was pleased with the work performed and left with the confidence and assurance that my truck was back in good order! I will shop Jacky Jones for our next 2 Ford's, considering they took care of my truck just as if it were one of their own.
Bill Sutton Jr. is an awesome salesman. I have nothing but good things to say about him. Even though we have not struck a deal yet I will be giving Bill a call very soon.
Mario Garcia
Great customer service, no hassle, no haggle, overall great
by Lovejakesummer from DealerRater.com
December 3, 2018
4.8 (824 reviews)
Thank you Brian Murphy and Green Ford of Gainsville for hooking me up in my new ride, 2017 Ford Focus. I wanted a newer used car with low mileage, a hatchback, and back up cam. I was in and out in less than 2 hours with exactly what i was looking for. The least hassle car purchase ive ever made. They got my car payment in my price range, below $300/month and with a really good interest rate. Im a very happy customer. 😁👱???
Listen- if you want to do business with a great , straight up person who does not jack you around like the other ???fine folks??? seem to love to do- go online- request Kim Porter . She will work to get you the deal you want. No games. Awesome experience. Love my 2018 Silverado!
Today I had my 100,000 mile service on my Honda Civic. I can’t say enough good things about the service department at Rairdon’s Honda of Sumner. I received top - notch customer service from Brendon and Cameron. They were very thorough and contacted me during the day to let me know how the repairs were going. I appreciated their caring attitude and professionalism. Thank you Miguel for working on my car, it runs like a dream! See you at my next oil change!
MR Robert Mack was a super kind salesman. He meet us in the parking lot with such pleasure as if we we're best friends. He went out of his was to make our buying experience a pleasure no hassle at all. we have went to many dealerships but MR Mack was by far the nicest of them all. he made sure we didn't need anything to eat or drink. we are so glad we came to Keith Hawthorne Ford. I would give MR Mack salesman of the year. He was the most honest salesman that i have ever done business with. We're so glad we made the drive which we live in Calhoun county ST Matthews SC. I would like to thank everyone at Keith Hawthorne Ford for making our purchase easy and hassle free.
The staff and experience were both amazing. Everyone was very willing to work with us and help us get into a vehicle that suited our needs both cost-wise and preference-wise. We were very satisfied with the vehicle we purchased, and were also highly satisfied with service we received while at Shenandoah Ford. It really felt like everyone we encountered in our visit made it their mission to get us into the vehicle we wanted for the best deal they could give us. It made the process painless (esp. with an 8 month old baby). I would recommend Shenandoah Ford to anyone who is looking for a vehicle over any other place with which I have ever dealt. A+++!
My husband and I were very happy with our experience at Shenandoah Ford. Everyone was extremely helpful to assist us in getting our new 2017 Mustang. There was no pressure from the staff, and everyone bent over backwards to make us feel comfortable with our purchase. Our Salesman Kyle Phillips was wonderful. Thank you to all the staff at Shenandoah Ford for our new mustang!!
Just bought my dream truck ... This has been the best car buying experience I have ever had !! The sales professional Michael Darling went above and beyond with everything for me , I will no longer buy a vehicle anywhere else but DePaula Ford ... Nor will I buy another vehicle from anyone else other than Michael Darling ... He was great to work with ... NO pushy salesman pitch here ... Told him exactly what i wanted and BOOM .. 2 days later Im driving away with my new truck .. Thank you Michael Darling .. highly recommended ...
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