Used 2023 Ford Escape for sale near Bull Run, VA

Jack was the service rep that I dealt with for this appointment. His service was top notch and very helpful. He communicated with me every step of the way. Will be happy to use Jack as my service rep in the future.

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

Josh was great and made the whole buying process run smoothly. He was very knowledgeable and even set me up with the my Chevy app which is very convenient.

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

Steve was great! Very personable, knowledgeable and he made me laugh! I think it’s time you all made him a manager or at least give him a raise, and also refinance my civic so I can pay less! 🤪

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

I appreciate that everyone is always so knowledgeable and ensure everything is working well on my car. I also love the complimentary car wash.

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

Ernest helped us with purchasing our 2022 Tahoe. Ernest is patient with our questions and did everything to help us feel confident in our choice. I would recommend Fitzgerald to anyone! This was a great experience and I look forward to coming back for our next vehicle! Thank you Ernest and Team!

Sheehy Ford was easy to work with and low pressure. I got my car in record time at the price I expected.

We had a great experience and highly recommend them if interested jn buying a used vehicle. The staff was very friendly.

Good on gas and a comfortable ride. Drive it to West Virginia and back home no problem. I like it a lot definitely recommend it for people who travel for work and schoool

Went in looking for a car. The sales staff were no haggle, friendly, and accomodating! Super nice people! I would highly recommend them to anyone looking for a used car. Didn't feel pressured at all and they were very friendly, up front and honest!!

I am buying a used car after 8 years, and this was great experience. No haggle is what I care. I was not forced to buy GAP insurance or anything else. The only complaint is, the lady taking down payment at the cashier was hesitant to tell me the details of the transactions before making a payment and showing attitude, but everyone else was great. I highly recommend this carmax.

Karen Escalante made all the difference when it came to buying a new car at Koons Ford Falls Church. Her outgoing nature, knowledge, and dedication to explaining the entire process from start to finish truly set a new standard for me when deciding on buying a new car. It's wonderful when a dealership, like Koons Ford Falls Church, creates an atmosphere where you feel right at home and prioritizes excellent customer service. Knowing that the finance team was also transparent and focused on getting me the best deal possible seals the positive experience. Again, If you are looking for great customer service, check them out and don't forget to ask for Karen Escalante and tell them I sent you :)