Used 2024 Ford Escape SUVs for sale near Grosse Pointe, MI

Service not friendly tried to get oil changed twice turn ed away without options I went to ferndale location great service

Our 2024 Ford Escape has been excellent. We bought the ST Line package and its performance has been flawless in the 1st 5 months. Really like the heated steering wheel included with the Cold Weather Package and the safety features of Tech Package 1.

Jason J and his Team at Suburban are truly outstanding. They were fast, professional and efficient. Most importantly they inspired a sense of trust and I will be taking my new F250 to them exclusively for service.

It's a pleasure to drive this car. I can feel the sportiness of the car. I love that the car saves so much gas. All seating in car, front and back is comfortable.

Arron Woodward was my salesman and he was great, would recommend buying a car from him

Everyone and everything was fantastic! Brian Howard was our sale person who was great! He worked with us to meet our needs. We would definitely recommend him to our friends.

We leased a 2023 Explorer. We love our car and had fantastic customer service. Thank you Nicole and Zack!

It’s been a great car for the past few months. The 2.0 engine has the perfect amount of power to get around and the 8 speed does a decent job. I love the exterior and interior styling. Great driving position and overall feel. My only complaint is the sometimes slow infotainment screen, especially on startup when I go to use the climate controls. Other than that I love the technology and features you can get in this car!

Very nice and active customer service. On time delivery of service. Clean facility. Made me feel comfortable and valued customer. Ca not ask for more I guess. Thank you.

Very nice suv for us. Ford made it easier for all the controls to be operated they also put more push buttons back in. Very high tech suv but easy to use. Great mileage for an awd. Castle Ford in Michigan city was great and the sales person Samantha was fantastic. No scams no pressure and very helpful! Thanks Castle Ford and Samantha!

Toby was professional, pleasant, explained the service that would be provided and how long it would take. The waiting room was comfortable. Everyone was polite.

Wanted to get service for my Volvo . Last service was Sept 2019 Dan Curmi told me to wait until this Sept for service. Thought it was too long between service intervals

I came in for a tire rotation and was in a hurry, the service manager drove my truck in himself and saw that it got completed quickly and finished it with a wash, thanks a lot Doug!

My recall service appointment on 9/7/23 was reschedule by Jason Jackson. The reason was the tech going to be out for my original appointment which was 9/8/23. Jason Jackson service consultant at Suburban took care of me very well, I also ask him can we do the works package for an oil change with tire rotation. He said sure we can fit that in with your recall. Jason customer service is always on point and over the top.

Recently looked into buying a used car from them. They answered my questions honestly and didn’t try to conceal any details. The car had been in an accident previously and they even showed pictures of the damage (which they repaired so well, that you couldn’t even tell). Easy going honest people and a pleasant experience.

My husband and I worked with James Meek. He was absolutely amazing, he went above and beyond to give us the best experience. Before we arrived he had a lot of our info already put together. While we sat at his desk we had the best conversations. He was really down to earth and super easy to talk to. We had our autistic son with us whom most ppl don't engage with but James spoke to him like a person and answered his 100 questions with out hesitation or aggravation towards him at all. That's very uncommon from most ppl. He was truly amazing! James even called us the moment our new plate hit his desk so we could come pick it up right away! If you are looking for a new or used car I most definitely recommend going to Shea and most definitely recommend you asking for James if you want a smooth and simple transition into getting your new vehicle!. Thank you James for the best experience we could have had! If it was possible we would give you 10 stars! On a side note the facility was beautiful, the wall with the TV was super amusing and they had a snack display that James let our son enjoy!! Thank you James and Shea mega east!! If we choose another vehicle will be returning!

Dan P. Was incredible to work with! He made the process seem effortless! Very knowledgeable and kind! It?s so easy to come back to Crest Ford when I know I?m in Dan?s hands!

9/27/2024 was rear while stopped for traffic on US23 at about 70 mph the the rear bed was hit pushing it into back of cab, The drivers seat back broke putting me in the rear seat area, the drivers seat belt broke. Received damage to right leg - it was on the brake pedal. The truck was totaled out, have purchase a new one.

Really found this dealer to be honest and fair ,and most of all friendly helpful,And found a wonderful car my wife loves for a second car for a wonderful price

I truly appreciate the outstanding service and care that MR. SAL QAQISH provided, it made my visit a positive experience. MR. QAQISH were incredibly knowledgeable and patient, making sure all my questions were answered without feeling rushed If you need reliable service, I highly recommend visiting Southgate Honda and asking for MR. QAQISH You won't be disappointed! Thank you again, MR. QAQISH, for your exceptional service! Keep up the great work

Gordy Johnson is the absolute best salesman there is. I’ve been coming to this dealership and dealing with this salesman since 2013!

my family purchased multiple cars from Macomb over the years, always had good luck and post sale service is fantastic. I love my new truck. thank you guys