Everything went sideways on the repair of a fuel pump on my 2001 Navigator. It was to be a 2-3 day job that turned into nearly two weeks. Look at my rating. A ten! Why? Customer Service and great employees. The service manager, Bob, the service reps, Geo and Bill, and the service phone gal all did everything they could to make this issue work FOR ME. They covered a great SUV rental for us to go on our trip that was planned, they had my car ready upon my return, and the chargers were very reasonable. I know my car was late and the problem was caused by Harper's error. But what should be done if an error is made? Fix it and make it right for the customer. They did that this time - and have done it in the past. Good customer service is what I expect, and is, without a doubt, what I receive from Harper's. Well done, folks!
2018 Ford Escape SE Review
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
5
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
Lithia Chrysler Jeep Dodge Ram FIAT of Eureka Review
Jeep Cherokee Purchase
by The Beesons from Crescent City, CA
November 6, 2018
4.7 (65 reviews)
We searched and compared vehicles and pricing from Medford, OR to Eureka, CA and discovered Lithia of Eureka to have the best prices on vehicles with full loaded accessory packages.
We also found the purchase process to be the most streamlined we have ever experienced. We especially love not having to deal with the DMV, thank you for doing this on our behalf!
Vinny was a very personable sales person, we enjoyed working with him.
2019 Ford Escape SE Review
I love this lease
by Jennifer from Jackson
May 12, 2019
5
This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.
I have now bought 3 vehicles from Roy's and I have yet to have any sort of problem! The salesmen are caring, kind and help you buy a car opposed to selling you one. Hands down nicest quality and selection to chose from in the area! These guys will go above and beyond your expectations! Can't ask for an easier, more fun place to buy a car.
2013 Ford Escape SE Review
Nice and comfortable, fun!
by Sylvia from Slidell, LA
May 13, 2019
4
So far so good, wish it would get better gas mileage. Enjoying the sun roof and great features. It will meet my needs and expectations.
The boys at Roy's are courteous, helpful and fair. The boys at Roy's are helpful, courteous and fair. The boys at Roy's are helpful, fair and courteous .
2019 Ford Escape SE Review
Best car I have ever drove
by Jake Peters from Milford Pa
May 11, 2019
5
Thai is the best car I’ve owned has everything I have ever wanted came with every option possible would buy the new one when I go to get again
Moved to north California from Boston 6 months ago and needed a good mechanic when my the transmission in my Ford Focus suddenly started to studder and malfunction the day before we were going to drive back to MA for the holidays. Helpful, friendly staff who care about their customers, catered to my situation and got my car fixed so I could make it back to Boston to see family for the holidays. Nathan was a big help getting my car in right away and kept me updated to the cars status when it was going to be ready. Will continue to bring my vehicle here for service in the future!
2017 Ford Escape Titanium Review
Two years no problems year then....
by Silvy from East Meadow NY
May 13, 2019
4
I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems
i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok
All in all it’s nit bad but to make it better you have go go up in trim and of course price
I will not purchase or lease it again.
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