I recently bought a 14 F-150. A day after I got home I noticed a possible major problem. I contacted auto house, and was told to come in. Took my truck in. They sent it to Ford in town. It was all under warranty. Turned out the problem wasn't covered. Auto house loaned me a truck, not a car, a truck because that is what I bought. They didn't have to do that. Turns out it was a major problem that neither they nor I had caught before I purchased it. Ford would not cover under warranty. Auto house payed for the repair out of pocket to make it right and to make me happy. They honestly went above and beyond to do what was right even though they were under no obligation to do so. I couldn't have been more pleased with the way they handled the transaction. This is the second vehicle I bought there and would do so in a heartbeat again. I hifhghly suggest it. These are down home, family people that know what working for your dollar means to a person. They aren't out to make a dollar. They want to please their customers and that speaks volumes to me. I couldn't recommend their services and people any higher. You won't regret doing business with them.
My wife and I recently went shopping for a nice but inexpensive car for our 16 year old daughter. Brad was great to work with. We feel that we got a very reasonable deal on a 2011 Ford Fiesta. Even though we were buying possibly the least expensive car on the lot we weren’t treated any differently than had we been buying the most expensive. Brad was very professional and a pleasure to do business with. I cannot remember his name but the man that finalized all the paperwork was friendly, professional, and a pleasure to work with as well. My wife will be shopping for a different vehicle in a year or two and this will be our first place to look.
I like this place. They are very very helpful and never let me down. I was looking at a Dodge Charger SRT8 that was blue and had a hemi. I really want it, so they have been helping me out there. And I thank them very much for the help and hard work they put in forth the effort and I love it.
Just purchased a 2017 F150 from Mace and I couldn't be happier with the entire process. I definitely got an excellent deal! When comparing the asking prices of the 2 trucks I was considering (which were shockingly listed right on the window sticker) they were both below the estimated values listed online. I was given a very fair amount for my old truck & the entire process was seamless. I would recommend Mace to anyone looking to buy a vehicle.
Made the experience fast and easy.
Problem with the drivers window dropping still in progress for repair.
Other than that everything was as advertised.
Shouldn't make a word limit for a review!!!!
Had Jarred Lucas for a sales person. He presented himself well and answered each question with knowledge and authority.
Jarred was very personable and insisted on us being satisfied before going to the next step of the purchase.
I found all steps and people in charge of those steps to be well trained and attentive to our questions, wishes and needs.
I was pleasantly surprised at the quality of the vehicle and dealership itself.
Justin was a great salesman. He was quick to respond to my online questions and saved me money not only on my purchase but on my bed line nd cover for the bed of my truck. Would recommend Mace Ford and Justin to anyone looking for a new car or truck.
I contacted Dorsett Automotive for more information on one of their used cars. I got a near immediate response. the Internet Sales manager continually answered my questions and follow up questions in a timely manner.
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