I recently bought a 14 F-150. A day after I got home I noticed a possible major problem. I contacted auto house, and was told to come in. Took my truck in. They sent it to Ford in town. It was all under warranty. Turned out the problem wasn't covered. Auto house loaned me a truck, not a car, a truck because that is what I bought. They didn't have to do that. Turns out it was a major problem that neither they nor I had caught before I purchased it. Ford would not cover under warranty. Auto house payed for the repair out of pocket to make it right and to make me happy. They honestly went above and beyond to do what was right even though they were under no obligation to do so. I couldn't have been more pleased with the way they handled the transaction. This is the second vehicle I bought there and would do so in a heartbeat again. I hifhghly suggest it. These are down home, family people that know what working for your dollar means to a person. They aren't out to make a dollar. They want to please their customers and that speaks volumes to me. I couldn't recommend their services and people any higher. You won't regret doing business with them.
My wife and I recently went shopping for a nice but inexpensive car for our 16 year old daughter. Brad was great to work with. We feel that we got a very reasonable deal on a 2011 Ford Fiesta. Even though we were buying possibly the least expensive car on the lot we weren’t treated any differently than had we been buying the most expensive. Brad was very professional and a pleasure to do business with. I cannot remember his name but the man that finalized all the paperwork was friendly, professional, and a pleasure to work with as well. My wife will be shopping for a different vehicle in a year or two and this will be our first place to look.
Just purchased a 2017 F150 from Mace and I couldn't be happier with the entire process. I definitely got an excellent deal! When comparing the asking prices of the 2 trucks I was considering (which were shockingly listed right on the window sticker) they were both below the estimated values listed online. I was given a very fair amount for my old truck & the entire process was seamless. I would recommend Mace to anyone looking to buy a vehicle.
Justin was a great salesman. He was quick to respond to my online questions and saved me money not only on my purchase but on my bed line nd cover for the bed of my truck. Would recommend Mace Ford and Justin to anyone looking for a new car or truck.
We found 500 online while searching for a specific vehicle. They're not the closest Chevy dealer to us, but they had the truck we liked in stock, so we took the drive. We are so very glad we did. Every single person we came in contact with was amazing - from the salesman, to the general manager, to the parts guy. We found the buying experience comfortable and stress-free. When we were ready to write up the paperwork, there was a computer glitch and they couldn't get it done that day. They offered to bring the paperwork to us the next day! We chose to go back to the dealer the next day, however. That is phenomenal customer service. Everything was explained thoroughly and all of our questions were answered. We truly felt like our business was appreciated. That's a rare feeling these days. I can't say enough good about our buying experience. Better yet, we have an amazing new Silverado 1500 named Herbie!
it was quick and painless and they did a great job on my paint and body work. and in the time they quoted.
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