Our Experience at Crossroads Ford, Wake Forest, NC
November 5, 2018
I had been in contact with your sales person, Bob Kingsbery, about turning in our 2013 Explorer which was nearing the end of a 3-year lease. Bob guided me through the end-of-lease steps including the need to have some body damage repaired. We had discussed getting a new Explorer in the very near future, but when we went to pick up the 2013 car, Bob wanted to show us the new Explorers. The dealership did not have exactly what we wanted, so Bob quickly located one at another dealership. Bottom line: we signed a lease for a new 2016 that day which was not our intention when we went to pick up the 2013 Explorer. Through Bob's help and that of the finance person, we got the new Explorer for basically the same lease payment that we had for the 2013 Explorer.
Bob drove the new Explorer to our house on a Sunday which I know is his day off, showed my wife the "ins and outs" of the new vehicle and took the 2013 Explorer back to the dealership.
We also dealt with Bob in leasing the 2013 Explorer and find him to be very pleasant, helpful and "a straight shooter." When we are in the market for another vehicle, we definitely will be calling on Bob for his help and guidance. ERNIE SIMONS