Randy was very helpful in the process of getting my new 2009 Lincoln navigator. But what it made so special was how he brought the car to my house so I could see it I was involved in a motorcycle accident and was on crutches so not being able to drive he brought the car to me . When I went to go ride in it . My girlfriend brought me up there during her lunch break .he was kind enough to bring me back home after purchasing it he came picked me up and then brought me back to my house with my new vehicle. Couldn't have had a better used car buying experience. Definitely impressed with rand and Brandon
Professional, very helpful, responsive to questions
by Bob E from DealerRater.com
December 4, 2018
We enjoyed working with Alison for the purchase of our new CR-V. She is knowledgeable, open to all questions and exceptionally personable. A delight to spend time with. Followers through on what she says she will do. If i had a need for another Honda today, I would contact Alison.
I was contact Mr Jake Henshaw in the Raleigh N.C. store who was very professional and provided me with the best car buying experience that I’ve ever had. After identifying what I was looking for in a car he was able to provide me with several option which helped with my selection. Mr Henshaw followed the Car Max procedure which covered a detailed outline that indeed provided a very smooth and thorough handling of all paperwork within a timely fashion. I rate Mr Henshaw 5+
Ken and Erin did what they needed to to make sure that we got the deal of a lifetime. Ken never gave up he tried and tried each time he saw us to get us a New vehicle now we have a 2018 Malibu and we love it
I got the ball rolling with 4 dealerships but Junior gave me a quick & fair quote over the phone while the others wanted me to do the leg work and get the best deal and then come back to them so they could beat it. Junior just gave me the best deal and it was done. Thanks!
Great service and super fast in finance! My family and I wanted to get in and out fast. Eric made sure he had everything in order before we even got there! Not that???s service. Very happy people here!
Westgate was awesome! They treated us great with respect for our time and purchasing experience. Eric was amazing with his product knowledge and professionalism. We will definitely be coming back for all of our purchases!
This was the best car buying experience ever. The staff was friendly and very professional. The deals are unbelievable. I would recommend this dealership to anyone looking for great car's at the best price.
I would highly recommend Drew Velez. He was very honest, knowledgeable, and fair when searching for a new car. I was stuck between picking one of two cars and he took the time to find out what exactly I was looking for and helped me pick the best car, which worked out great.
Thank you Universal for being so flexible and being able to fit my car in for service on the same day AND also fix it so I could pick it up that day!! I have dealt with a lot of dealerships and I have never had a negative experience with you all. I appreciate all of you and your customer service each and every time I visit.
I'd been to University Ford North about two years ago when shopping for a new car. At that time I ended up deciding on a new non-Ford model which I still currently drive.
Lately I've been looking for a used car to add to the family as we now have 2 kids driving. I'd had a positive, low-pressure experience two years ago so decided to return when I saw they had a number of used Ford Fusion. I was greeted by David Harrington and with minimal hassle took two of my target cars out for test drives.
I hadn't fully made up my mind to purchase a Fusion and David was politely persistent during my purchase process, arranging for an additional test drive for my wife while I continued looking around. University Ford North was accommodating -- pleasant and easy to work with, especially compared to other dealers. Once I made up my mind to purchase, the time needed to close the deal was minimal and the process hassle-free.
I purchased a Ford Taurus from University Ford. Great Transaction ! I was treated very well and purchased a very nice ,reasonable priced vehicle. I am very pleased with my purchase and the way I was treated. I will be a return customer. I recommend this dealership. Jason and Craig were very helpful and professional in helping me with my purchase.
Thank you University Ford for a pleasant buying experience.
Purchased new Ford Explorer, excellent experience!
by Julie Kent from Durham, NC
September 14, 2017
Excellent experience! We purchased a new Ford Explorer this week. Bruce Huffman was our sales person and he was exceptional. Very patient while we spent time going over our options. He had several cars brought over for us to look at- same day- and was extremely helpful and kind. I highly recommend this dealership and Mr. Huffman's sales expertise. I also dealt with Ira and Tim, both of whom were great!
Julie and her service department team are top notch! I had an issue with a bent rim and a bubbled tire and they got me right in and fixed the problem with no hassles. This service team is very friendly and well run. The got me back on the road safely right away.
My situation is probably unique, but I filled out an online form requesting they help me look for a 2009 Honda Fit. I submitted it on Wednesday, heard from Jay (salesman extraordinaire!) that night, and then by Friday, drove home with the exact car I asked for. That goes to show that University Ford is willing to move fast to get you in the car you want. They're also diligent about checking email and online request forms, so for those of us who deal best in the "virtual world," that's a major plus. They made the entire buying process as straight forward and painless as possible. Just an all around positive experience. I highly recommend dropping in to see Jay and the rest of the team (it's a small operation, which is also a plus in my book). I will definitely recommend them to friends and use them again someday.
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