New and used 2025 Ford Expedition for sale near Briaroaks, TX

Chris S. was my service advisor , he was very professional and kept me informed on my vehicle. I have been bring my car here for several years now. I have always been happy with AutoNation of Ft. Worth.

Love the car but still has problems with the Collison message keeps coming on. Still trying to get the factory code to program some systems. Had it at 2 different dealers. The I bought it at does not return calls.

I made an appointment to drop the vehicle there Wednesday at 5:00 PM with the A/C not cooling. Victor was our service coordinator and told us he would advise us asap Thursday. Since I didn't hear from Victor by noon, I called but had to leave a message. I then received a text with the diagnosis and cost to evacuate the system then refill it with dye added bc they couldn't find a leak. I okayed the service. He said it could be ready Thursday afternoon, but he didn't call,so I called and Yvi said victor had left for the day, but he did call a little later and advised the tech wanted to keep the vehicle overnight and recharge the system Friday morning. We didn't hear anything all day, so we decided to come to the dealership and see. They told us they wanted to check one more thing(I suspect it was what they were supposed to do that morning) so we waited another hour or so for it. My wife finally got her vehicle around 4:00 PM. The A/C was blowing really cold and no leak was detected. If the system gets low again, the dye will show where the leak is. We're happy with everything except that Victor wasn't getting back with us. I was in the car business for 32 years and customer service is the key to retaining customers. I spoke to Darren who said he'd dumped some xtra customers on Victor, so I'll give him credit for that. Plus being relatively new to the job, I'm sure he as doing his best! I've had ALL my service done at Platinum Ford since I retired from there in '18, and they've always done great work! Thank you, Adam, Gary, Darren, and all!

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

I waited while my car had oil changed, tires rotated, fluids added, and general inspection. Only a 2 hr wait! Nice waiting room with coffee or tea, TV, comfy upholstered chairs.

Platinum Ford is the dealership we always use in our area. We have tried others, but have been disappointed. The thechnicians at Platinum Ford are competent and courteous. They always give us a call to keep us informed of any issues and to get consent before proceeding. Kyle is our designated “service manager” and he is top knotch!

Preston was very helpful and courteous. He had good follow up and making sure things were complete and as ordered. He has been very helpful after the sale as well.

Got me in and out in a timely manner. Staff always friendly and helpful. We always go to Auto Nation when we need service on our vehicles.

Beyond expectations! Was in there to test drive and drove out with a car. Robert Pafford went above and beyond very knowledgeable and experienced. Answered all of my questions!

I would HIGHLY recommend Five Star Ford in NRH and Jim Rich their Internet Sales Manager. I have been in the market for a new truck for a few months now. I have had a pretty good idea of what I wanted. I have been to many dealerships much closer to my home that treated me very poorly to say the least. From the first time I spoke to Jim on the phone till the second we drove off the lot, he was welcoming, nice and most importantly what he said was not changing like every other dealership I have been too. You can tell Jim is a true professional and cares about you and what he does. He wasn't trying to pressure you into things you didn't want, I can defiantly see why he has so many repeat customers. We ran into many others in the dealership that day and everyone was very friendly. I can't recommend this place and Jim Rich enough!!!! Thank you very much Five Star Ford of NRH!!!!!!!!!!!!

I am very happy with the detailing of my vehicle. It looks like a brand new vehicle now. The valet service was great. My truck was picked up early and delivered back to my home on time. I will definitely recommend this service to others.

Service advisor Stephan Hunter was great ! Let me know pricing and checked in parts availability. Prompt work. He is knowledgeable on what could be the issues.

John Little and Crystal Sanders were excellent as a Team helping us meeting our needs and working out any bumps in the road on make process smooth! Like to say thank you to both of them. We are happy with our Ford Focus 2018!

My salesman Craig was GREAT!! Would recommend him to anyone looking to purchase a vehicle.. There are some things that could be improved on in the buying experience, ie, the waiting 3+ hours.. I did happen to go on a busy day. The A/C in their building is pretty legit, it was close to 100 degrees that day! Thanks Craig for making my experience a good one...

Although I did not end up buying the vehicle, I was provided with great customer service. They came down a little bit on the asking price and have followed up with me

It was a great place to purchase a car here with Tyler Weir the sales associate who makes this processes feels more stressless with all the paperwork you have to go thru. Thank you

I went into the dealership with a certain used vehicle in mind and did not have to haggle at all! Brenda was excellent! She did not try to steer me in a different direction, she actually listened to me. I received a good deal at a fair price. Even the financing department did not push me too much to purchase something that I didn't need.