New and used 2025 Ford Expedition for sale near River Oaks, TX

I made an appointment to drop the vehicle there Wednesday at 5:00 PM with the A/C not cooling. Victor was our service coordinator and told us he would advise us asap Thursday. Since I didn't hear from Victor by noon, I called but had to leave a message. I then received a text with the diagnosis and cost to evacuate the system then refill it with dye added bc they couldn't find a leak. I okayed the service. He said it could be ready Thursday afternoon, but he didn't call,so I called and Yvi said victor had left for the day, but he did call a little later and advised the tech wanted to keep the vehicle overnight and recharge the system Friday morning. We didn't hear anything all day, so we decided to come to the dealership and see. They told us they wanted to check one more thing(I suspect it was what they were supposed to do that morning) so we waited another hour or so for it. My wife finally got her vehicle around 4:00 PM. The A/C was blowing really cold and no leak was detected. If the system gets low again, the dye will show where the leak is. We're happy with everything except that Victor wasn't getting back with us. I was in the car business for 32 years and customer service is the key to retaining customers. I spoke to Darren who said he'd dumped some xtra customers on Victor, so I'll give him credit for that. Plus being relatively new to the job, I'm sure he as doing his best! I've had ALL my service done at Platinum Ford since I retired from there in '18, and they've always done great work! Thank you, Adam, Gary, Darren, and all!

Love the car but still has problems with the Collison message keeps coming on. Still trying to get the factory code to program some systems. Had it at 2 different dealers. The I bought it at does not return calls.

I went into the dealership with a certain used vehicle in mind and did not have to haggle at all! Brenda was excellent! She did not try to steer me in a different direction, she actually listened to me. I received a good deal at a fair price. Even the financing department did not push me too much to purchase something that I didn't need.

Matthew Hoopes salesman along with service department always go above and beyond. Can't say enough!

Got me in and out in a timely manner. Staff always friendly and helpful. We always go to Auto Nation when we need service on our vehicles.

Mr Bekheit was a very professional, thorough and I have to add honorable salesman, which is why after buying my husband?s F150 from him we knew he was the salesman we wanted for me to buy my next vehicle the Ford Explorer. The financial department was patient, detail oriented, and thorough, overall my experience was exceptional.

Great customer service and a completely stress-free car buying experience. From the moment I stepped onto the lot until I drove off, I was treated like family. The entire process was quick, smooth, and professional. Couldn?t have asked for a better experience!

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

Joshua was very attentive and explained the process.for the repairs on my suv. He kept in touch until the end. He was awesome,great customer service.

One of the Best online shopping experiences was. Been looking for a truck nationwide and found it in Grand Prairie TX, they been PROFESSIONAL and quick as I expected. Thank you, Mike Rodriguez and Grand Prairie Ford.

Beyond expectations! Was in there to test drive and drove out with a car. Robert Pafford went above and beyond very knowledgeable and experienced. Answered all of my questions!

Great service, smooth process. I found the vehicle I wanted at a great price. Everyone was very friendly. I will certainly consider Grand Prairie for future purchases.

I experienced professional and courteous treatment from greeting through sales conclusion by Devin Rudd .i should also mention the same from the financial agent. This was all after a horrible experience at Clay Cooley Ford.

The folks in the service department are very professional and treat each customer with efficient service attention and keep you informed as to progress of your repairs/service.

I purchased an F150 right off the showroom floor, and the entire experience was fantastic. We negotiated for about two weeks, but the final outcome was definitely worth it. Thank you, Grand Prairie Ford! Eric Hernandez

I had to have an engine replaced. Considering the scope of work, the job was done quickly and efficiently. The employee that oversaw my service made sure that I was provided with a rental vehicle for the entire time it took to complete the job. I was extremely grateful.