Jeff single handedly restored my faith in car dealers. After a miserable experience trying to buy a BMW X5M in Dallas, I found that Jeff had one listed. He had it fully serviced, checked the brakes and tires and gave me the measurements. He had BMW take care of some recall work before I arrived to pick it up and had it clean / full of fuel / and ready to go!! Nothing was misrepresented and I found the vehicle in better condition than described. He picked me up from my hotel and checked on my travels as it took two days to drive it home. Bottom line, customer service is lacking these days, but not here. I couldn’t be any happier!!! Thank you sir!!
Consumer Reports Rated #1
by GTA from Fort Wayne IN
January 9, 2019
Could not be happier with my recent purchase of this vehicle. It’s like having a full size bed pickup truck with a cap on it.
I was on a 2100 mile trip in a F150 and developed a loud brake noise, stopped in without an appointment and they put the truck on the lift and found the problem and had me back on the road in a very short time. The technician and service manager were great and they even helped us hook the trailer back up. It was a pleasure to find genuine nice caring people.
Great vehicle to own
by Roll Tide #1 from Columbia, MO
October 11, 2018
A great family sized SUV, I couldn’t be happier with my purchase. I have gotten several compliments in the last week. The power running boards are an added bonus. Overall this is a sweet alternative to the Yukon’s & Tahoe’s out there.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Best car we’ve owned in a long time
by BrianK from El Reno Ok
January 15, 2019
Going from a buy here pay here 2007 expedition, makes this car a dream car. Power. Reliable. Good fuel economy. Pretty happy with it. Wish it had a few more bells and whistles, but that’s nothing compared to the ease of mind of having a good vehicle.
This was the most positive car buying experience I've had. Found the vehicle and emailed Don to get some info. Was able to take it home overnight so my husband could see it. Went in and was able to accept their first offer on trade and car price. Straight forward, fair and NO Haggling. Didn't feel any pressure to buy, all my questions were answered and everyone was so nice. Would highly recommend buying here!
I love my expedition
by Jumping jimmy from Manitoba Canada
December 24, 2018
I have only had this expedition for 3 years but has not let me down. I now have 305,000kms on it and still strong. We took it to New Orleans on a last minute holiday and it was a dream. I’ll be honest I was a bit worried with the mileage and the distance we had to drive but it was the best holiday we have ever been on. I want to upgrade it but I know it’s not worth much and everything still works awesome! So I’m going to drive it till it costs me for a major repair and then it’s time.
2 phone calls and 1 meeting...and the vehicle showed up. Exactly what we wanted...but with more options. Spent a great deal of time going over all the "features"... Why go anywhere else?!!! Beyond great service!
Great family hauler.
by Ms7566 from Jacksonville, FL
October 22, 2018
I bought this vehicle as a replacement for my Audi A4. It has excellent interior space and plenty of seats for the whole family. The truck has a smooth, solid ride and is very reliable. These trucks can easily make it to 200k miles with routine maintenance.
If I could change one thing, it would be the fuel economy. That being said, what do you expect from a vehicle of this size.
If you have a large family like me, it’s either this truck or a Honda Odyssey.
I saw several vehicles of interest in their inventory on Facebook Marketplace and drove an hour to see and test drive three different vehicles. I did not call ahead, but was instantly greeted and allowed to set my own agenda and test drive all three vehicles. The salesman, Kevin, was very accommodating and helpful with no pressure at any point. Once I identified the vehicle I preferred, I found them to be forthright and fair in negotiating the price, including my trade in. From there, their Finance Manager, Kai, was very helpful in completing the paperwork and accommodating our schedule. I had a five star experience and would gladly recommend this dealership to anyone in the market for a used vehicle.
Most Luxurious SUV I've Ever Owned
by drstocks from Memphis, TN
January 19, 2019
For being an SUV, this is the most comfortable ride I've ever had. This King Ranch Expedition is loaded with extras. The brakes on this vehicle are superb. Usually on a full size SUV, it doesn't stop as efficiently as you would like, but this vehicle stops very well. Absolutely the best used vehicle I've ever had.
I have been buying cars from Rick for over 30 years, bought over 20 for myself and family. everyone I recommended to go there has been happy, laid back no pressure very knowledgeable . All of my family buys their cars there
New To Expedition
by New to Expedition from Johnstown, OH
August 18, 2018
Just had this vehicle a week but have been a lifelong Ford owner. It was purchased as a replacement vehicle with an eye for towing a camper in the future. I was impressed with the towing rating but also with the interior as well. Heated/vented leather seats, navigation, USB & AC voltage ports, Sirius XM & climate zones. Everything works & works well. Braking is great & the 3.5 liter twin turbo seems to have more power than I thought it would.
I test drove a 2010 Ford F-150 and really liked it but wanted to look at some other dealerships. They didn't try to pressure me into making a purchase at all but kept in touch to see if I had found another truck. I hadn't found one I liked as much as the one I looked at here. I had a mechanic look at it and found a broken spring on the front drivers side. The dealership fixed it right away with no hesitation. I was very impressed with he entire process and ended up buying the truck. This was by far the best car buying experience I've ever had.
by Jon_Bear from Cameron, MO
June 11, 2018
This is the King Ranch edition and the 6th SUV I've owned and without a doubt the most comfortable, best riding one yet.. It's got more bells and whistles than any others..
Fantastic buying experience. Jeff Sullivan took the time to explain everything to make the sale go smoothly. Fair price, good communication and friendly service. All pluses that will make me a return customer. Bob and his staff in the service department are also top notch and I trust them to take care of all my vehicles as if they were their own. I give this dealership and A+ and recommend them highly to anyone looking for a Ford vehicle.
Almost Maintenance Free
by Dave in Houston from Houston
August 26, 2018
The main engine computer had issues at 22,000 miles but was covered by Ford, the front rotors needed resurfacing early and I put a battery in it right after the battery warranty expired. I don't think they use great brake pads or batteries from the factory, but other than that the truck has 91,000 miles and 5 years on it and literally runs and drives like new. I haven't even burned out a bulb or had any interior plastic parts break, and we haul kids. This has been the most trouble free and reliable vehicle I have ever owned, including Toyota, Honda and Acura. I didn't like the plasticky dash when I bought it, but 14k cheaper than a similarly equipped Suburban, I learned to live with it.
I returned Hawkeye auto. The truck I wanted to buy was sold. I had a different salesman Luke. He explained the other salesman was inexperienced & overwhelmed. I understood, it was busy. Luke was great I purchased a better truck & I'm very happy. I may have overreacted on my first review. I would recommend Hawkeye auto .
Great Team !!
by Carole La from Spokane
November 29, 2018
This SUV has met all my needs and the needs of little ones cause it has a CD player Luxury, roomy, dependable, The back is like a mini theater , and the rig rides like a dream. Can't get any better than a Eddie Bauer!
The most technologically advanced expedition, easily pairs with our cell phones to answer and make calls from your current contact lists, receives and reads text messages, etc.. great navigation, rear backup camera and heated seats are great on the cold winter days.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
The wife loves her new vehicle
by JB from Tallahassee, Florida
November 25, 2018
It’s what made my wife happy, she loves the color, leather interior, power everything, audio system, navigation, it has it all, thanks Ford, once again.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Nice rig and a great value
by Mike from Portland, Or
November 16, 2018
I was set on a Yukon but this had all the features I was looking for plus more towing capacity. The ecoboost engine is quite powerful and gas mileage and acceleration are better than I expected.
I went to 3 cities and 5 dealerships looking for a specific type of vehicle. Rossco was one of those dealerships. At each of the other places I visited I felt somewhat intimidated by the sales staff but not here at Rossco at all.
Ricky was very friendly, professional and helpful. When diagnosing a possible issue with the car, he suggested exactly what I was thinking and we worked it out immediately.
The price was half KBB suggested price, CarFax was exceptional and the car drove out better than any of the others I tried. How many dealers this size offer CarFax "free" report - none I've found!
If I could give a higher score I would - extremely happy with value.
This is the most reliable car I've ever owned
by Trans Am Trey from Oakland, California
November 18, 2018
This car is very excellent, in good condition for it's 18 years of age. Almost looks new, except the crack in windshield due to passing pigeon, not that bad. No check engine light, imaculant interior. Very comfortable feel, and is going to last a long time! Low miles 146,000
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