Ford Expedition Max for Sale

This was my first time at Criswell and my first Chevy! Anthony was the type of salesman you want to deal with. knowledgeable, friendly and not pushy. He listened to me about what I wanted and went out of his ways to get it.

Sheehy Ford is fortunate to have wonderful folks both in their Service department and the Body Shop. They went out of their way to not only keep me updated but worked with the relevant companies on my behalf. I am extremely grateful to Steve and his entire team in the Service department and Erica and her team in the Body Shop.

Russ Brown was great to work with. No pressure sales, knowledgeable and friendly. Very painless buying process. I would highly recommend this dealership for a fast and easy process. Thanks Russ!

The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.

prompt, efficient, friendly service great follow-up. Recommended to my daughter for her first car purchase. they have addressed any question i have had in a completely professional manner

I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts. Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business. I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism. I would like to specifically mention: Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine. Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care. Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract. Matthew Tillman, for his expertise in the sales process.

Joel Piller, Anuj Bharadwaj, Francis Mendiola and Guy Eberhart all worked very well to see that my needs were met with an honest trade allowance and competive deal on a sweet 2018 Chevrolet Impala Premier. No tricks or hidden fees were employed during the process and they saw that I was in and out in a timely fashion. I will continue to send all friends and family to this top notch dealership going forward.

A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine. What gives? Brand new vehicles shouldn't have problems. Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date. We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details. Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?

My Experience at Koons Sterling Ford in VA was the best experience I have ever had purchasing a new car. The entire process was easy and stress free. Our Salesman Seth was professional, honest, and made us feel Welcome the minute we arrived. Thank you for everything!!! We would definitely recommend them to our family and friends.