I got exactly what I asked for and then some
November 5, 2018
No BS! That's what I asked for when I walked through the door at Colonial Ford a few weeks ago. After over a month of research deciding on the right truck, checking prices, dealer inventory, etc. I finally decided I better go drive one to make sure... It just so happened the day before I received an email from Dwight Coblazo inviting me in to check out the F-150 I had inquired about on their website. He told me to ask for Winston Bennett, so I did. While I was waiting for Winston, I got hooked up with Art Guertin and he quickly went to work locating the vehicle for me and getting a plate on it. I chatted with Winston for a bit and told me I was in good hands with Art and he'd take care of me. Boy was he right, Art was the perfect match! See, while I asked for no BS, I'm kind of a PIA when it comes to getting all my questions answered and making sure I'm getting a good deal. Looking back, this was my very first brand new car buying experience and quite an education. Art took it all in stride and there was never any pressure. In fact I put a few $ down to hold the vehicle while I thought about it, couldn't make up my mind after 24 hours and they refunded my money no questions asked, no pressure. A week or so later after texting questions back and forth with Art (and checking several other dealerships who all fell way short of my Colonial experience), I finally decided to pull the trigger. I knew it was a great deal, the truck (thankfully) hadn't been sold, Art went above and beyond to make me comfortable and worked closely with Dell Roderick to get me into a buying program that worked for me and my budget...they really delivered! I sat down with Shane Conroy to finalize the paperwork, he did his job and went over all of the "extras" that come up at the end. He answered my questions honestly about what I might need and might not, I never once felt like I was being put over on. I trusted his experience and opinion. In fact in the end, I can say that about everyone at Colonial. I trusted them, their experience and I believed their answers when I asked the question "what would you do?" For my money, I couldn't ask for anything more in a buying experience. When the truck was ready Art called me and offered to deliver it if that was more convenient but I decided to go pick it up (for the full new car experience). Dwight, checked in to make sure my experience at the dealership was nothing short of excellent. I'm pretty sure I shook everyone's hand and thanked them at least twice. Art, went through the truck with me one last time to answer any questions, reviewed the technology with me and helped me Sync my phone. Last, with a warm smile and a firm handshake he sent me on my way with a full tank of gas and an appointment for my first oil change on the house. Truth be told, I haven't stopped smiling since then cruising around in my brand new F-150 XLT So while I never got an BS from Colonial I realize I served up plenty. I'll be forever grateful and most definitely a repeat customer for their patience, honesty and graciousness with me.