It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
by GradyE from Cleburne, TX
January 7, 2019
Very comfortable, good performance, nice amenities. Having had the previous version of Sync, the Sync 3 on this model is MILES ahead in user-friendliness and options. The vehicle is very quiet on the highway and excellent on road trips. Very happy with the purchase!
I'm just going to list the issues. E-Brake cut wiring harness, garbage tires only lasted 17k miles, massaging seats malfunction, rear lift door works when it wants, the wind shield dressing left and right side cracked and they replaced it. Today the driver side window dressing flew off on the highway at 65 mph. Back fires when I punch it, transmission slips while going up hill. They did some recall repair while getting my oil changed and now my airbag light goes on and off. This was supposed to be a great SUV and it's completely garbage. This is the 2017 Limited 3.5 Twin Turbo model LEMON.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Love this vehicle.
by Wid4 from Racine, Wisconsin
December 26, 2018
Always loved Ford Explorers. And once again this one has not let me down. I would buy this again too because ford puts out a great reliable product.
Excellant place would highly recommend, Joe made the buying process easy no pressure sales ,no drama it was like buying a car from one of your family members very professional, Ken was also great Thanks guys p/s say hi to there dog ! Proud BMW owner
Great deal switching from a VW Jetta
by Ward and Pam Reese from Robesonia, PA
December 10, 2018
Great interior comfort- was looking for a vehicle that for a man ^'^" and a woman 5' The accomodations are perfect for both of us!.
Good power available when needed. Pretty paint - looks black, but is midnight green.
Has just enough ammenties- we're not fond of all the "bells and whistles" Couldn't be happier.
Heather the service manager was very attentive to our needs and ensured our truck was worked on promptly so we would have it available for a planned trip. Alex in service was also very helpful and a key player in making sure a rental vehicle was available while our truck was being fixed.
by rkhonda from Pleasant view, UT
January 8, 2019
We love the comfort and all the bells and whistles
My husband likes the twin turbo for speed
I love the heated seats and park assist
We dealt with Cindy, everything from the trade to the new vehicle and even the paper work went very smooth. Thanks to Cindy and Gibbons Ford for a great deal.
We'll never buy a Ford again.
by Lumpbizkit17 from Dunkerton, Iowa
January 6, 2019
$50,000 custom vehicle. Check engine lights turn on the the DAY it turns 60k miles, conveniently also the day the factory warranty is up. Beautiful vehicle inside and out but loud as xxxx to drive. Remote start works when it wants to. We traded off our Chevy Traverse with 280k miles on this pile of xxxx. Guaranteed that vehicle is still on the road. Never buy another Ford product EVER.
Fernanda did a great job keeping me up to date on the service of my vehicle and explaining the work being completed. She was professional and understood my concerns.
What a Awexome Deal i Got
by Minr1356 from spencer
January 9, 2019
I am 100% satisfied with my purchase also my salesman has 110% helped me with any issues since my purchase I would totally recommend any one to this sales place. I have already gave my salesman business card to a couple of my friends
Outstanding treatment from Larry Murray during the process of leasing my vehicle. He answered my questions and made the process painless.
Love my Ford Explorer
by EH Explorer Fan from Winchester Kansas
December 19, 2018
I have purchased many vehicles and nothing else compares to my Ford explorer!! It is a smooth ride. The interior is so roomy and comfortable. The third row seat allows me to transport the entire family. Love the safety features.
Very fast and courteous service. Car is beautiful aftercrepairs
Nice Solid vehicle front seats are uncomfortable
by Coon dog from Minnesota
December 8, 2018
I purchased my 4X4 XLT with 45.000 miles on it .Its very nice quiet SUV pulls my boat well. But the front seat cushion is uneven so the back of my leg sits on a uneavan seem. And I am averag build .The brake pedal bracket is close to the gas pedal so when braking my foot is on the Brake pedal and bracket at the same time. Changing of the heat or AC can be like texting and driving I wish the controls were simpler. Gas mileage is a respectable 20 miles per gallon average even in Minnesota winter this vehicle does not have a lot of storage in the armrest or dash
My car's piece that sends the signal of gas to the engine was malfunctioning and I was stuck on the side of the highway. I called Barber's and they took me in immediately. They ran all the diagnostics and found nothing and sent me on my way. One city block away the same thing happened and when I called they took the car in and gave me a loaner until they determined and fixed the problem. The only problem I have is that I believe there should be separate loaners for smokers and non-smokers because I drenched the car in Febreze and it did very little good, and I am sensitive to smoke.
by Txfracer from MIDLAND tx
January 6, 2019
The sport trim which is what I have has a lot of get up and go. A lot of space it's easy to transport items as well as to switch between cargo space and 3rd row seats. Red noises a minimum handles well and curves thoroughly enjoy driving the vehicle
I had a wonderful experience. Everyone was friendly, helpful, and easy to work with. I???m so glad I chose this dealership for my new vehicle and will definitely be using Ken Pollock dealerships in the future!
We Love our new car!
by Brandon from Haleyville, AL
January 6, 2019
We love our car so far. Great room for me, my wife and kids. Plenty of room to hold all of our sports stuff as well. Great handling and the gas mileage is real good for the size vehicle.
We discussed why Mitsubishi oil changes are better than other vendors & it gave me even more confidence in this team. I have gone to this place before for services and they never disappoint. Definitely recommend.
Fits my family's needs
by TimandTrisha from Hopkinton, RI
January 2, 2019
The Explorer is great car with enough room for my family. The features in the car are awesome. Very comfortable ride. Would highly recommend the Ford Explorer.
I visited Ray Price Mt. Pocono and leased a 2018 Ford Escape. Mathew C. was an absolute pleasure to work with. He was very professional and friendly! He made the process very smooth and answered all of my questions. I am very happy with my new car and my experience at Ray Price Mt. Pocono! Thank you to the staff and again a special thanks to Mathew C. !
Have truly enjoyed driving this SUV.
by Gus from Providence Forge, Va
December 20, 2018
It was a solid - well made vehicle. I enjoyed driving this on long trips. I felt save and a good vision of traffic - ahead.
I was looking to buy a used car. I knew make, model, mileage and price that I wanted. Found one on Ray Price website. Talked to them as I did not want to drive 200 miles and find a problem. Everything they said was accurate and I found exactly what I wanted. What a great team of professionals. An excellent experience.
This is the 4th new Ford I have purchased.
by Brenda from Haubstadt, IN
January 12, 2019
Excellent in all aspects. Rides great, has every feature I can think of. It is a beautiful SUV and I am so proud to drive it.
I've been going to Ray Price for service for ten years and have no plans to go elsewhere. Rich and his team are courteous, professional, efficient, and fair. Scope of work is always accurate, time frame and cost estimates spot on. Thank you for making car service (standard maintenance, factory warranty, recall, inspection, and major work, too!) easy and local.
Great first SUV
by Mfunk from Columbus oh
December 8, 2018
The heated seats are awesome. The leather seats are a great touch for the luxury feel in an inexpensive suv. Very happy with my purchase!
I brought in my 2013 Suzuki for inspection and service. The new building is excellent and the staff very friendly. I have been dealing with Ray Price for a long time and have always been satisfied.
One of the most elegant vehicles I've ever owned
by KB from Warrensburg MO
January 2, 2019
Very eye appealing. Good mileage. The XLT 202A package has almost the same equipment as a limited model. My vehicle has 50,ooo miles on it and it drives like new.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.