Best Service dept I have ever worked with. My wife or I have no worries as the Service Dept call, leaves text whatever needed to keep our car on the road. We just have to tell them where the car is for oil changes, etc...and they come get it and take care of everything.
The service dept alone will sell the next car
Conner Polk took such good care of me he provided me with everything I needed sometimes before I knew I needed it. He took care of two quick repairs free with no questions asked. All the numbers for the trade were right on. Gary Don Fennell
I've been to every dealership in the Sherman-Denison area. I always buy from Hoyte though. They treat you fair and give you fair prices. Randy in the used car sales is the best. I always enjoy working with him. The service department at Hoyte is always friendly. Every time I have a question Sam will always try and get me an answer.
We had a great experience purchasing this vehicle for our son. Our salesman wanted us to get the best vehicle value for our budget. We felt going in we might purchase an Explorer but we were given options based on our price point that we were working with. As it turned out we purchased an F 150 pickup. Our son was beyond excited and we felt we came out with a great vehicle for him. We had a great experience. We were in and out in a short period of time too. We would highly recommend Utter Family Ford.
My Explorer had contaminated fuel. Everyone in the Service Dept treated me as if I we their only Customer. The Service writer Jason Weaver patiently took my daily phone calls and was very pleasant to work with. The Service Manager, David Pryor, and the Shop Foreman, Ben Aukes, took the time to meet with my husband and I and the gas station's investigator to explain to him how the fuel seriously damaged my vehicle. Most dealerships would have just repaired my vehicle, took my money and let this be my problem. Bob Utter took great care of me and my vehicle.
Salesman was awesome. But a day or two after having it we began having problems with a safety feature on the car. They will not fix it. They did promise a few other things but I feel a safety feature is something that should of been caught in their so called inspection or it should be taken care of seeing how it is a safety feature... Just be careful of the car you choose.. Looks aren't everything
You were the only Dealership in the area that had a selection of Explorers we were interested in. Chris was able to put us in the exact vehicle my wife was looking for. He was attentive, wanted to know what we wanted and set out to find it. He did not try to sell us something other than what we wanted. I really appreciated that approach.
What car buying experience should be! No pressure, up front pricing and complete transparency from start to finish! Bryan Hannah in Sales and Chad Smith in Finance restored my faith that there are still honest people in the car business!
I went car shopping a month ago. I hate car shopping but Damian was awesome. Knowledgable and no- pressure. He made the experience tolerable and that’s a major accomplishment because I hate car shopping.
I bought a new Ford in 2013 from Holiday Ford. So when I was looking for a new Chevrolet I thought I would check the website and see if they had what I was looking for. Sent an inquiry and Nic called me. The truck I found wasn't what I was looking for but Nic suggested another that was exactly what I needed. Bonus the price was less. Made the drive from Oklahoma to test drive and start the paperwork. Start to finish a great experience. Right truck right price Thanks Nic.
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