I have been looking to purchase a BMW and had searched for quite sometime. Finally found the perfect car at Broadway Auto Group. Max was wonderful to deal with and very patient with me and all of my questions...I had quite a few since I live out of state. He answered all of them thoroughly and responded to me in a timely manner. Completely enjoyed the smooth car buying process, my beautiful car and the ride back to Florida! Thank you Max! I will definitely be a repeat buyer.
I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
Bought my 2018 Chevy Colorado from Classic in Grapevine.
Kevin Gooding is my sales rep, and he's manager of the internet sales team at Classic.
Kevin and his colleagues in the Internet sales dept are very knowledgeable and easy to deal with, and if they can't find your particular model and option level on their huge lot, they can get it for you elsewhere.
My Chevy's have always been services at Classic as well; check out Randy Harp in the fleet service department if you have any service needs; he'll be glad to help you and provide a very good experience when your Chevy needs maintenance or repairs.
Russell welcomed me, listened to my needs, and had me out in just over 5 minutes. Oil filter, air cabin filters, windshield wipers and a car wash. Didn’t have an appointment. Will make sure to do that next time.
Mr. Shaervin and Mr. Musthaba was nice and kind to help is with all questions and finance aid. They did what they could. However the documentation was not much centralized as the file move officers started calling for the missing documents one the go which is not likable. Otherwise we had good experience.
It was such a blessing to find BBC Motorsports online when I was shopping for my car. Steve and Neil did a wonderful job in helping me to find and purchase my Lexus ES. I drove from Louisiana to BBC and had the easiest, stress-free vehicle buying experience I have ever had in my entire life. I couldn't be happier!! I was also pleased with the inventory. If I am ever looking to purchase another vehicle, I am going to check with BBC Motorsports first. I highly recommend purchasing from BBC Motorsports. If/when you are looking for your next vehicle, do not hesitate to buy from BBC, these guys are simply awesome and will go above and beyond to make sure you are happy and well taken care of!!
My brother and I came to the lot wanting to take a look at the Nissan Altima that was listed. The guy showed us the vehicle and produced a battery charger so that the car could be operated. Took it for a test drive and was very interested. We were assisted in financing and were not approved initially thru their bank they used. He told us to try our credit union which we did and was able to get the car Zero Down and monthly payment well under $200 a month. I’ve had a couple issues with the vehicle and the owner/operator who has assisted us since the beginning of this purchase has accommodated the request. So far so good. I have an appt this coming Friday to get the issues addressed and fixed so we shall see how it goes....
I have been going to Grapevine Toyota for several years now. This is the forth Toyota purchased from them and the service has always been excellent! Thanks in part to my asst. service supervisor Robert Moran and the whole service staff.
I came in June of this year to get our Toyota Highlander serviced and have the Zak-Tek protection applied (which is great) and went over to see Neal Asaad the General Manager just to say hello.
He asked me how my 1970 Grand Prix was doing. I told him that I was going to get the old factory R-12 A/C replaced for a new R-134a replacement unit which would have to be shipped in from Florida. The garage where I was going to take it quoted me several thousand dollars to tear out the old factory air and put in the new one, and keep the car for three days.
This was after going to three different places to get an estimate where I asked about doing a retrofit kit, (I was still wanting to keep it original as I have owned it since it was new) no one was interested in doing that because they said they couldn’t guarantee it not leaking or that the compressor bearings might be worn out and other excuses for the system not working.
Neal suggested that I bring it in and let his service techs look at it.
He introduced me to John Farley his fixed operations director and Karl Landerholm his shop foreman. They said they would check it out and let me know later that day. They captured what little R-12 Freon that was in it and cleaned the system out and refilled it with environmentally friendly R-134a Freon. After keeping it overnight to check for leaks I picked it up the next morning.
To make a long story short.
They did a great job! “Above and Beyond”. It has performed perfectly all-of this hot summer without any leaks or problems for just a couple of hundred dollars.
Truly a Friendly, Fair and Professional Dealership!
Milton Cordero assisted me in the purchase of a new Toyota Camry. He made the buying process simple and fun. I was shown the details inside and out of my car and all my questions were answered thoroughly. I received a great offer on my trade in and an extremely fair sale price on the Camry. He even kept in contact with me since the purchase to make sure i was thoroughly satisfied with my purchase and experience. I will definitely return for my next purchase and refer my family to do the same.
I had an emergency situation that required a visit to Mercedes of McKinney Texas. They treated me as if I was a local customer and took care of me and my issue with professionalism!! I truly appreciate their support.
Serbice rep, Tony L, was exceptionsl as was the excellent service he provided. And, the mechanics detail in providing repair was also appreciated. I am very pleased on the running and operation of my car. It really even sounds better! The svc rep was very clear and detailed when asking questions, and, he even took time out to drive my car. Also noted, the next day i had a svc limo come to my house to dtive me to the facility. Curb svc was unexpected! Thank y'all!
Doug made our car buying experience the best ever! He provided great customer service that meet our car buying needs. His attention to detail and professional service minimized a lengthy process we have experienced in the past through other car dealerships.
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