Joshua Treat was both very busy and absolutely with me and my wife when we came in to buy a car. Since we had a COSTCO relationship established there was no bickering over price and no hassle. We got a Bolt, which is a different breed of vehicle than a gas powered one, and Joshua gave us enough information to get out of the dealership with no mishaps. Maybe a little more practical advice about how to use/deal with an Electric Vehicle would be nice, but that is very hard to give just the right amount. Excellent service, and so far it appears to be an excellent choice for vehicle.
I posted yesterday about a poor experience here. Although I was very unhappy I wish to update that management assured me it was a big misunderstand and everything they originally offered was good and even made things a bit better. Kudos to the staff for addressing a customers concerns and quickly rectified the situation.
I am a businessman and understand stumbles....great good of customer satisfaction
Quentin was outstanding. He listen to us and our needs. Very professional, knowledgeable and courteous. We would recommend Blade's Chevrolet without a doubt. All the people that helped us were great from service to sales and sales support Thank you Blade Chevrolet John and Debbie Hill
We purchased a new truck and dump kit from Blade for our business. The initial experience was great, Quentin and everyone else there was super friendly and helpful. As happens when you buy many trucks for a business this time we got a brand new lemon - the motor blew the next day. Of course we were frustrated but Quentin and his team worked quickly to get us a loaner that we could actually use for the purpose we needed. The service department got the entire engine replaced (under warranty of course) within a couple weeks. They turned what could have been a very bad experience into something bearable with great customer service the entire time. It is easy to be pleasant and friendly when everything goes great but when you have problems and the service remains excellent that is a true sign of what Blade and their staff offer. Thanks!
My wife and I decided to look closer at a few of the Jeep Wrangler models that I had reviewed on line. It was late afternoon by the time we arrived to the lot, and the sales staff afforded us time to check out the Jeeps in inventory, and kick the tires before presenting any sales pitch. Sarah helped answer any further questions we had on our choice during the test drive, and we started on the paperwork. Our trade in was dealt with fairly and Leslie and I both felt that the car buying experience at Blade Chevrolet was a good one. Jacob in financing worked to get us a good rate on the financing, and the small items still needed for the vehicle were handled easily. I have stopped by after the sale, and each time have been greeted cordially and made to feel at home at the dealership. The staff there has a good attitude about sales, and it shows that they care about their customer base to continue future sales and referrals, Great experience, I would strongly recommend this dealership, and have been checking their inventory on line to generate interest for friends and family for that right vehicle.
I dealt a little with Joe and then majority with Mark and I highly recommend either of them or anyone here. Mark was upfront and honest the whole time and did the best he could on getting me an excellent deal and watching out for me.
It was a great car-buying experience! I received timely responses and great customer service from my salesman, Bill. The negotiating process was laid-back and the paperwork process in the finance department was quick and easy too. I would highly recommend this dealership to my friends and family!!
We arrived at Dwayne Lane's North Cascade Ford to look at a Mustang. What seemed like moments later we were happily approved and preparing to take our new car home. Jared Burton made the process easy and enjoyable.
Dwayne Lane's dealership in Sedro-Woolley has always provided us with exceptional service. However, with this being said it has always been Mark Johnson who has taken the dealerships exceptional service to an above average experience. We always feel he takes extra steps to make us part of the Dwayne Lane's family, not just another customer. Thank you again.
This experience as a first time buyer has been great! Mark Johnson has been so very helpful and accommodating. I felt very much at ease during the entire process - many pleasant encounters...end result I have my "dream truck" and couldn't be happier!
We cant say enough of our experience at the Bellingham Toyota dealership. Crystal Mervyn was our first contact. Very professional! With her quick response and online quotes she brought us to the dealership. Crystal Glynn closed the deal on not one but two vehicles. Very smooth process. Wendy Hugo made the finance portion look so easy. All three show a high level of knowledge and are very professional in what they do and should be commended for their great attitude and hard work.
Everyone we came in contact with was helpful and friendly! Purchasing a new vehicle can be a mixture of emotions (overwhelming, exhausting, exciting) and they made it feel like a breeze. We are in love with our new 4Runner!
My service rep (Daniel) was professional,knowledgeable and efficient. Other Toyota service centers were good in the past but Bellingham was the best I ever encountered. I wss on a tight schedule and didn???t think I could get the service done but I wa taken in and had a great experience. I???m very satisfied with this dealership. Thanks very much! Ed
Matt Newman was fantastic with helping us find the vehicle we wanted and needed for our family. We met with him a couple different times to review inventory and options. He really understood what my wife was looking for, and what would work best for her. He was easy to work with over price, and helped up find exactly what we wanted. We will be purchasing our next vehicles from him. We then worked with Marisa to secure financing for our vehicle. I had already worked to secure a loan, but she was able to find even better rates for us from a local reputable credit union. While there I also chatted with Matt Baughn in the Parts department. A great knowledgeable guy who answered all my questions. Thanks to these three for an easy relaxed purchasing experience.
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