I bought a new Escape in Minnesota and the dealer there had screwed up installation of a new wiring harness. I set out for Alabama and had trouble all the way. Woody Anderson's service dept. found the problem, fixed it and were SO SO helpful. I wish I could take it to Alabama for all my service.
After checking all around for a lightly used Honda or Toyota minivan, I settled on CarMax since they had the ability to transfer several possible cars from nearby stores. I requested a transfer from Birmingham and it arrived earlier than promised. I test drove it, waited a week to make a final decision and made the purchase. The whole transaction was done professionally and without any extra sales pressure or tactics. This is the 2nd car in the last 6 years I've bought from CarMax and I'd certainly shop them again.
Bubba Stockton was courteous, friendly and very helpful in getting me acquainted with this vehicle. I had met him in the past, but had never gotten acquainted with him. His knowledge and helpfulness were evident, as well as his concern for customer satisfaction.
My husband and I drove the 70 miles from our home to Jerry Damson of Arab to look at a used car. Both of us called prior to going to verify the car was still available and that we could see it. I guess we should have asked if we could drive it because, when we arrived, the seats were out for cleaning and the car would not be ready to drive until the middle of the following week. Bummer. We probably would have paid cash that day for the car if we could have driven it. Please let people know that they cannot test drive a car if they call about it. Some people drive a good distance just to be turned away.
I went with my son to look at a car he saw online. The down payment was more than he expected. but the owner accused me of trying to talk him out of buying the car and I didn't appreciate it. I understand they want to make a see but show a little more respect, especially to a lady.
Far exceeded my expectations! Keith Young was the salesperson that I was blessed to work with. His professionalism and knowledge was extraordinary. If you are in need of a vehicle, and if you have ever dreaded (as I did) walking into a car dealership, please do yourself a favor and visit Landers McLarty Toyota in Fayetteville Tenn. From the very first person I spoke with (thank you Denise Jett!)
To the representative in the Finance Dept. (thank you Kerry Hanak!) I'd like to say thank you for such a positive buying experience.
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