Over the top customer service! They actually care.
by Ann T. from South Jordan, Utah
November 6, 2018
4.4 (98 reviews)
Finding a car you are interested in is only part of the ordeal of buying a car. First you research, then test drive, re-evaluate and hopefully you eventually purchase. Jacob at Action Auto was/is the ONLY sales rep who ever replied to ANY inquiry about any vehicle over the course of a month. I even did LIVE chats online with other dealerships and they couldn't even tell me if the car was still available on the lot. Jacob and I emailed back and forth answering my questions, etc.. He stayed after hours to meet my husband and I who were traveling from another county- and we were interested in seeing a particular vehicle. He was helpful, friendly and informative. We appreciated him going the extra mile with us. Also, we appreciated him actually responding to our online inquiries- that has made all the difference!
2017 Ford Fiesta ST Review
Great car
by Tim F from Anderson,IN
April 19, 2019
5
Perfect car for getting around town and a road trip. Great gas mileage and fun to drive. Most important my granddaughter loves the colored LED interior lights.
Service department and Nissan really came through for us! Our 2014 Nissan Versa was having serious transmission issues. We have kept up on recommended services (replaced transmission fluid at 30000 miles) Took it into Tim Dahle Southtown in March at 68000 miles (out of warranty). They did not charge me a diagnostic fee. The service depeartment was phenomenal, calling every day to give me an update on the progress. They were able to get Nissan to cover the transmission because I performed regular service on it. They had the transmission in stock and it only took a couple days to replace. This dealership is a well oiled machine and I would probably trust them with my life! :)
2014 Ford Fiesta ST Review
LOVE, LOVE MY NEW CAR 😊
by TTurner from Abilene, TX
April 5, 2019
5
I love the style. Drives great. Plus wonderful gas mileage. Immaculate interior and exterior. Great sound system as well. Very comfortable. Great heat and air.
Went to this dealership after viewing and test driving cars from 10 other dealerships. They had the friendliest customer service of the ones I visited, and I always felt like I was in charge of the purchase. They let me test drive multiple vehicles and recommended certain ones to me based on my preferences, and we found the right car for me. They offered me warranties and other side-purchases in the purchasing process but it was never forced upon me and I declined some without a stressful environment. I would definitely buy a car from here again.
2015 Ford Fiesta ST Review
The best first car
by GerardoVzla from West Palm Beach, FL
March 6, 2019
5
This car meet all my needs. Is good on gas (price/miles). Really comfortable with plenty of room for legs. Big trunk and the a/c is the best.
I had a great experience with Action Auto. They stayed 3 hours past close to help me get the right car. They also walked around the car with me and took note of any issues I found. We addressed those and they promised to repair them as part of the purchase.
The Service department was very helpful, and listen to and addressed all my concerns. They were very flexible with my schedule, and quick with the repairs (brought car in and picked up same day).
It's obvious they like helping people, and realize the best way to do that is with communication and a positive attitude.
I would absolutely recommend them to family & friends, and will be coming back in the future.
2019 Ford Fiesta ST Review
My little car
by D Goodman from Hernando, Ms
May 15, 2019
5
I am blessed with this little car . It’s great on gas , it’s nice and quite inside. I love the color . It has a lot of pickup and power.
Ok. So in short, this is a long story. My husband and were frantic in finding a 4 wheel drive "bigger vehicle" we came from california and were not used to driving in utah snow. We found a toyota 4 runner at asay auto and decided to check it out. It looked good and made a deal with the salesman at the time to fix the dog chewed seat belts and latch for the glove box so it would be safe to drive the car. We traded our little california vintage Mercedes in for a discount which was great, no hassel in trying to sell it and bought the 4 runner. Well, i called in a week later for the parts, seatbelts and latch, and the salesman said its hard to find and i said ok no worries ill check back with you in a month, everymonth and for 8 months parts still didnt come in. I call just this last month and they said my salesman no longer works at asay auto but we will get everything takin care of for you. Not even a week later. The parts were in. I was going to put a more negative review. But i felt truly blessed in the way the new management handled my situation. Not only did they take care of the latch and find the matching seatbelts in rapid speeds. They gave me two great cars( gmc and kia) to try out for the day. I personally liked the kia. I am so grateful for Chris and his efficiency. Thank you we are so happy with our purchase and asay auto.
2014 Ford Fiesta Titanium Review
Best 10,000 hot hatch
by Evanst from Greeley, Co
January 30, 2019
5
I traded my 2013 Subaru Impreza in for this fiesta st. I was able to get it for the same monthly payment as my Subaru, 200 a month, which is a steal for this nice of a car! It is fun to drive, great looking. I’m 6’5 and skinny, it’s comfottable but if I was any taller or heavier it wouldn’t be, the seats are well bolstered. I highly recommend it!
My wife and recently purchased a Certified Pre-Owned 2017 Kia Sorento. Since the purchase we have been nothing short of satisfied with our choice. The vehicle is like new and we have not had any problems. The Kia warranties are unmatched and gave us added confidence in our purchase. What we were most impressed with was our overall buying experience. This was our first car we bought from a dealership and we were fairly hesitant because everyone we spoke to had negative stories about buying a car and dealing with a dealership. That was not the case at all at the Doug Smith Kia Dealership. First off, they were the only dealership our friends and colleagues said good things about so we decided to go with them. The minute we were there we felt welcomed and not pressured at all. Fortunately we were able to work with the best salesman???Zachary Hansen. He was the most cheerful, laid back guy. He listened to everything we wanted and showed us just that. Never once did he try to persuade us in a different direction. Even our test drive with him was fun and relaxing. Zach seriously made all the difference in the world and actually made our first time experience so good we said we???re coming back to him and getting another car soon. He even went out of his way to get us some trade in money for our old car, which I didn???t think we could anything. He also kept in touch and sent us some friendly letters in the mail to thank us and make sure we were doing well. If you are in the market for a Kia or any car, I fully endorse and recommend Doug Smith. Ask for Zachary Hansen! You will not regret it.
2016 Ford Fiesta SE Review
Nice and economic car for teenagers
by Gaby’s first car from Sterling Va
May 3, 2019
5
I was looking for a car for my teenage this is perfect car for her economic his small car perfect for first time driving.she love’t
Very respectful and polite! They were willing to help me in any way possible! They took my crappy car and fixed me up with a brand new 2016 beaut. I am so pleased with how kind Austin and Dave were! Amazing company, so happy with the outcome!
2018 Ford Fiesta ST Review
Love this car
by cowhit9443 from Menifee, CA
April 30, 2019
5
I look at a lot of reviews before I picked a car. This car is the one that meant all my needs. The only down side is that the back set isn't very roomy.
I spent the whole month looking for the right car and I finally found it at Action Auto Sales! The customer care here is beyond excellent! They take the time to go over everything about their cars and pricing. No hidden fees and no pressure! They are upfront honest with you and they check up on you through the whole process! I was very impressed with them. I would definitely go back here to find my next car :)
2017 Ford Fiesta ST Review
Dependable with good gas mileage
by Becca458 from Lima
April 11, 2019
4
This car get good gas mileage and is dependable. It is a great car to build your credit with. For a smaller car it has pretty good room.
Leased a 2017 F-150. Great staff, worked with several of them during the process and left a happy customer. Thank You!
2015 Ford Fiesta ST Review
Too small for my family
by Tyana from Racine Wi
February 19, 2019
5
This car is very nice but unfortunately it’s way too small for my family and I didn’t realize it at the time of purchase! I have a 11month old son who car seat doesn’t fit inside the car comfortably.
I had a great buying experience with LHM Ford in Draper 11442 Lone Peak Pkwy. The buying process was very easy and my sales person Preston Larsen was very easy to work with. He took everything that I was looking for in a vehicle and was able to deliver me with everything that I wanted. I purchased a 2017 Ford Explorer and was beyond excited with the whole buying experience and got everything that I wanted. Thanks again to LHM Ford in Draper and Preston Larsen for making my car buying experience easy.
2016 Ford Fiesta ST Review
Most fun you can have with pants on!
by Kleisenring from Cookeville, TN
April 26, 2019
5
I traded 2 BORING vehicles (2015 Nissan Versa Note and 2010 Nissan Rogue) in for this 2016 Ford Fiesta ST. I’ve only had it a couple weeks so far, but it is simply the most fun car I’ve owned in the last 20 years! It’s peppy, but not fast. It’s sporty but still comfortable. It get great gas mileage (I’ve already put about 1400 miles on it and have averaged about 32.5 mpg, mostly interstate with cruise set at 75). It’s a small car, but fits my family when needed, usually it’s just me. Great stereo.
Only complaints I have so far are as follows:
1.) Clutch pedal is a little on the light side, and take up happens in a very short amount of travel.
2.) no backup camera. I’m ok with this, because the mirrors provide all the info I need, but I would have expected a 2016 model to have it.
3.) brakes are developing a minor vibration when slowing from highway speeds. The dealer supposedly replaced the pads and rotors prior to delivery, but I now suspect the just resurfaced the stock rotors. No big, upgrade time!!
All in all, I couldn’t be happier!
I have the Ford fiesta 2014 I had it for 5 months now I had no problems with it until today after the snow storm I had nothing coming out of the vents so I call a towing to bring it to the garage they check it and told me I needed a kit because what happens there's nothing protecting the power box so it gets wet from the snow and freezing and then doesn't give any heat so I order the part from the dealer which is only place you can get it so will install it then everything will be ok it only cost 186 dollars
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