Few weeks ago I had my car service by Dan Curley......awesome job....inspection etc...10/31/2018 my first accident in a lot of years....I called next morning took my car down....Nate R. took care of me and my car right away....(Have to say the two young ladys at the front very friendly and great big smiles and they also do excellent job) Work was done I am very happy I purschase my car there (after 19 years holding on to my other car why did I ever do that) But I am one happy camper.......I was treated awesome and the service on both visit really great....Thank you staff at Kenny Ross Ford Library Road.....
Lousy Transmission & Sound System
by Hambone from Chicago, IL
January 10, 2019
Have had this vehicle into the dealership multiple times with one clutch replacement. Still have issues due to the lousy transmission design. Now experiencing a loud crackling noise from the sound system where it is now unusable.
Me and my wife came to dealership to see what they had to offer and what would work for us. Our salesman Steve wine from the beginning made the car buying experience and enjoyable one. He made it a point to see what we wanted and never tried to persuade us into something we didn???t want or need. I would recommend anyone to go see Steve for any car purchase.
by Buddy032572 from Bowling Green, Va
January 4, 2019
This car is really great. It averages mid to upper 30's mpg. The ride is smooth. And with the Bluetooth, I can safely talk to others on the phone. One of the best cars that I've owned.
I called ahead before my appointment to let them know I was traveling to the dealership. When I arrived they had the car parked out front already warm and ready for my test drive. Negotiating was a breeze. The salesman and sales manager were very transparent and honest during the negotiations. I would definitely recommend Kenny Ross Subaru.
Nice car for a single "old" lady, which I am.
by Travellinggranny from Bothell, WA
January 2, 2019
This car handles well on the road and I get excellent mileage. Travel quite a bit and take lady passengers with me all of the time. They are comfortable and feel safe.
Great experience buying my first "big girl" car! Being a first time car buyer isn't the easiest thing, but Tim and Jim were very helpful with the entire process. Thanks Hillcrest!
Great car that fit my needs.
by mooseman from Manchester, MD
December 29, 2018
My Focus has proven to be a very reliable and comfortable car. Unfortunately, Ford messed up the transmissions in some 2014 cars and this was one of them...Al Packer Ford took care of the problem and everything seems good so far...it's been over a year and 40,000 miles.
Overall I have been very happy with my 2014 Focus...total miles is now 140,000+ and there's many more to come!
Everyone was so accommodating with us as we purchased a larger, new family vehicle. Carl was incredibly knowledgeable and explained every new feature of the car to us. He also worked with us as our schedule revolves around our infant and even came in the day he was supposed to go out of town for a family holiday! I would recommend this dealer to anyone looking to buy a new VW!
Manual 5 speed is good Auto trans Bad
by WETCAT from Aurora, OREGON
December 29, 2018
I have a 5 speed manual and a 6 speed automatic. The manual trans is better but needs a 6th gear. Automatic nothing but problems. Both are comfortable and handle great. Get the manual if you can find one and can drive it.
They took forever to answer my email, and when they did, the car was gone. When I called the guy I talked to was very pleasant to talk to. Didn't try to sell me his mom.
Funnest car I have owned
by Stfocus89 from Santa Fe
December 11, 2018
This car is bad ass hatch with a lot of flavor from the Recaro seats to the Sony sound u can’t ask for a better deal until they throw the touch screen navigation in and ur mind .............boooommmm explodes
Chris the owner is upfront and a strait shooter. The in stock cars change so fast because they take care of their customers. I've bought 2 vehicles from them now no regrets and if I buy another it will be from them.
Happy with my purchase!
by Chris S. from Plainfield, IL
December 4, 2018
This car is perfect for a second work vehicle. The interior & exterior is in excellent condition. I love that it's small but has plenty of leg room. It's great on gas mileage. The multiple USB ports are a plus!
Went for a 39 dollar service included was an oil change, tire rotated, fluids topped off, and brakes checked. They did not rotate my tires at all and how I know they didnt is because my rear brakes are drum and front are disk the rear wheels have no brake dust on them what so ever and my front ones do and plus I had to get a newer tire on the front because it blew and it is still on the front so how do I know if they even change the oil big garages are so shady.
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