I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great for the money
by Emelio from Weirton
November 14, 2018
Great commuter. Hatch is reason i bought.
Wayyy less $ civic. Well equipped and good mpg. My son loves it . Ez to park in city
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
We brought our Accord in for an oil and filter change. The service rep suggested some additional service items to consider, like tire rotation. Everything that was recommended made sense considering the miles on the car and the work was done in a reasonable time frame especially since we called to make an appointment just an hour before the service.
No issues or problems so far,with over 46500 miles
by Angus M from Wichita Falls, TX
December 20, 2018
A fun car to drive, handles and drives very well. Gas mileage is over 40MPG highway. Seating is comfortable except for the backseat and cabin is cramped. This car has lots of features and technology for the money. Overall a great value. My only complaint so far is the transmission has a slight stumble when in the lower gear when going from a complete stop, it is hard to get use to this and doesn’t always do this consistently.? I very much like driving this car!
Brian and Mike were great! They treated us like friends, were open about everything and took time to make sure we were happy. They were able to get us an even better APR than my pre approved offer. Thank you and we will be telling everyone about the great people that are here!
Ford F-150 oil change. The wait was long (3 hours), but they did a good job and even washed my truck for me.
by Heavy Onthemiles from denver, co
December 5, 2018
This car has met all of our needs. We put a ton of miles on it over the past year and a half and haven't maintained it as well as we should have, but its still running without any issues. (60,000 miles) all it has needed are new tires, brake pads, and oil changes. The transmission is sometimes a little odd sounding - shutters a little, and not as strong/tight feeling as it was when we purchased the car (continuous transmission).
The interior feel, solid road feel, and great gas mileage have you feeling as though your driving a more expensive car than what it is.
I've really enjoyed this vehicle and would recommend it to anyone trying to save money on a new or lightly used car.
We have for the last 20 years owned all Toyota cars-we decided to purchase a new car in a small SUV-long story short my wife now drives a new Econosport in AWD-couldn't be happier.
Most reliable car I have ever owned!!!
by 50appraiser from Havertown, PA
November 27, 2018
Car is more reliable and has more interior room than other foreign competitors that I have test driven. It has all of the bells and whistles! Back-up camera, Satellite radio, USB ports, 12V ports, trunk buttons and remote, alloy rims, cruise control, SYNC technology for Hands-Free phone calls and voice commands for radio and phone calls, it's awesome! Drives great, heat & AC fire up immediately! It's a great car!
THE BEST!!! OVER ALL LOVE HOMER SELTON FORD. THE SELLS MAN WAS AMAZING WOULD TELL ALL I KNOW ABOUT IT. SANTA WAS VERY PROUD. DAUGTER WAS TOOOOO !
Love the hatchback design but the transmission suc
by Focus hatchback from Henderson, NC
December 14, 2018
Beautiful hatch back and the blue candy paint is beautiful, I bought this car for my wife and she loved it until about 10,000 miles the transmission starting slipping or shuttering . Carried it back to The Ford dealer and I was told that the tranny was supposed to slip or shutter when it shifted . I was told that there was nothing wrong . I asked the Ford dealer why did it take 10,000 miles before it started this shifting crap !!!! I have purchased 5 new Fords over the years and I am very dissatisfied with this 2017 focus. It’s time to trade before the warranty runs out !!!!
My car buying experience was easy. EE made the process enjoyable because of his friendly personality. Everyone at the dealership that I came in contact with were very nice.
Will never buy a Ford again
by EBail90 from Flint, Michigan
November 29, 2018
I loved the fact that it had the perks of an SUV with the great gas mileage of a small car but that’s where the benefits end. I bought it brand new last year and have already had the clutch replaced twice and the touch screen is faulty. It flickers from dim to bright, and the backup camera glitches. Sometimes the screen goes black altogether. Thank goodness it’s under warranty because it would have cost me multi thousands of dollars to repair. Incredibly disappointing.
I had a very pleasant experience shopping with Homer Skelton. This was my first purchase, and from the time called to check the availability of a vehicle to completion of the purchase, everyone there was wonderful to deal with. This was by far the best car buying experience I've ever had.
Best car so far!
by DeadmnDrivin from Toledo,Ohio
January 2, 2019
Kick xxx interior , really impressed the gas mpg seems to be right on with msmpg so thats a plus touch screen is big and easy , heat get super hot! lol just a joy to drive!
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