Used 2020 Ford Fusion for Sale in City Of Industry, CA

I purchased a 2017 Ford Escape SE from this dealership on Sunday, April 15th and I have to say, it was one of the nicest car-buying experiences I have ever had (and I'be purchased at least 8 cars in my lifetime). Victor Resendiz, the gentleman who sold me the car was super nice! The words "used car salesman" usually conjures up images of a pushy salesperson who is xxxx-bent on making a quick sale! Victor was nothing like that! I visited the dealership with a specific make and model car that I wanted to see, as it was listed on their website. Victor happily showed me the car and we took it for a test drive. During the test drive he explained all about the car's features. I remember telling him about the car I was currently driving (a 2004 Ford Escape, with lots of upgrades), and he obviously paid attention to the things I told him that I missed in the car I was currently test driving. When we returned to the lot, he asked me if he could show me another car that he thought was more comparable to what I was currently driving (in terms of upgrades), but he warned me up front that it was about $3,000 more than the first car! Even though I was hesitant about the price, I agreed to look at it and he went and brought the car over. He was 100% correct in that the second car was more what I was use to driving and the minute I sat in it I knew it was the one for me. He took me out for a second test drive and pointed out all the features and answered all of my questions! After that test drive, I was even more certain that this was my new car! Once I made the decision to move forward and purchase the car, Victor sat with me and went over all the details of the car again, to be sure that I knew what I was purchasing. He worked with his Finance people to get me the best financing possible, and even though my monthly payment ended up being a bit more than I wanted to spend initially, I got a great car, with really low mileage, for what I think was a very fair price! This is what buying a car should be like. None of the aggressive, hard-sell techniques that are usually associated with car-buying. Just a really nice, knowledgeable and sincere salesperson who really listened to what I was looking for... and helped me find it and make it a reality! THANK YOU VERY MUCH VICTOR! I LOVE MY CAR! ;-)

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!

My wife and I were in the market for either a GMC Acadia or Buick Enclave. We live in Modesto, CA and had been searching throughout Northern California. It seemed like every vehicle we found with our preferred mileage/year/equipment was just a few 1000 out of our price range. To top it off, it seemed like no dealer would budge on the price when we inquired. My wife and I took a trip to So-Cal for a quick trip to Disneyland as our annual passes will be expiring soon and we wouldn't be able to get away for the long holiday weekend due to work. While waiting in line for rides, we decided to browse the internet, thinking maybe prices would be better than up North. We found a much larger selection, but similar pricing to the dealers near home. Then we found Huntington Beach Chrysler Dodge Jeep Ram and they had two Acadia's that seemed to be what we wanted with much better prices than we expected to find. I e-mailed the dealer asking if the vehicle was still available and got a phone call back within the hour. We scheduled an appointment for noon the next day. We got up the next morning and decided to go to the dealer early. We were contacted by phone at about 10 AM to confirm we would be showing up. We told them we were ready and could come in early. The same salesman (Miguel) I spoke to on the phone was quick to greet us, despite not being scheduled. He took us over to see both cars, let us drive them both and then asked what he could do for us. We asked for a little off the price, which we didn't get, but I wasn't expecting as the price was already $3-4k off what we would have paid for a similar vehicle in Northern California. Once we agreed on a price, the manager Anthony came over to explain our different financing options and how we could save the most money in that process. Miguel then took the car over for a final detail and cleaning while we went and finalized the contract. They took us in to meet Executive Sales Manager Chris Amato, who was already finishing up our paperwork. Chris was very gregarious and outgoing, asking us plenty of questions about what got us to the dealership, why we chose the car, etc. He also gave us a better explanation of how they were able to give us such a great price. Basically, since the dealer is so high volume, they don't have to make such high markups on each vehicle. Chris finished up the paperwork and transferred it all to a really neat desktop monitor that displayed all the contracts and allowed us to sign electronically. Finally, we were finished with the paperwork, Chris walked us back out to the showroom where we waited a few minutes for the detailing to be finished. Miguel showed up with the vehicle, handed us the keys and we were on our way back home to Modesto. All told it was maybe 3 1/2 hours from the time we arrived, to driving off, which seems to be pretty quick from what I understand of the car buying experience. Throughout the day, various members of the staff made sure to check on us and see if we needed anything to drink or anything like that. I would HIGHLY reccomend this dealership to anyone buying a new or used vehicle. They really go the extra mile to make sure you are comfortable throughout the experience and don't pressure you into anything you don't feel comfortable with. This was a great experience and more than worth the trip. I will most likely look to make a trip down again for our next car purchase.

Service was easy and fast. Felipe took all my info and had a service loaner vehicle ready for me right away. He called me the next day to let me know what the problem was and had my car back in a few days.

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

Yes, where do I start. Do I start with this being the best car buying experience I've ever had? That would be too obvious. But it would be the absolute honest truth. I think that everyone is so used to going to the dealership. Being there for 8 hours (you should get paid for being there you're there so long). Sales people trying to up-sell you on every little thing that you didn't ask for. Just an all around miserable experience. Then you go to carvana.com. You put in exactly what you're looking for. Exactly what you want to pay and presto you have a wonderful car. I believe it took me 45 minutes to do this entire transaction. From first going on the site and finding my 2016 Chervolet Equinox (maybe 15 minutes). To uploading my paperwork (5 minutes). To being approved (5 minutes). To having the car delivered, taking a test drive and signing the papers (20 minutes). It was the best transactions I've done since finding my husband. I've told everyone I know about this. We've watched videos of other people getting their cars. Too funny. Thank you Carvana for this wonderful experience. Can't wait to get my Husband a car now.