Used 2020 Ford Fusion for sale near Framingham, MA

On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel. At 6 am. I parked my car and left the keys in the dropoff box. Came back and pickup the car not checking the entire car. As soon as I got home with the car I noticed the right passenger side had dents and scratches. I called Prime and the call went to voice mail. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. I drove all the way to Prime Toyota West Roxbury. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. She should have taken the car the same day to have it fixed and gave me a car . She told me to give her a week to call and let me know when a rental will be available . A week for me is a liftime especially the incident happen right there at the dealership. I gave her 3 business days. I called on the third business day and left her a messages she never called back. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I told him what had happened and he took care of the problem right away. He took my car and have it sent to the body shop and gave me a rental. Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership. Your both truly remarkable.Thanks so much!

I have always driven a Ford and had a 2012 Ford Fusion SE, and drove it to 266,000 miles. My 2020 Fusion Titanium is awesome!!

I spent a lot of time searching for a specific color, make, and model. From start to finish Chris Trombley and everyone else I dealt with at automax to push this deal through were great. There were never any surprises. Communication was excellent and the transaction was as easy as it could be for buying a car out of state.

I find it interesting that 3 years after the fusion went out of production people are still writing about how they like it and so it's very interesting Ford has not offered anything to truly replace it. The Mach e is way to expensive, and does not have the range. I love our Fusion, and at my age it will be my last car. I understand why Ford dropped the Fusion I just think it was the wrong decision. Other manufacturers saw that market and the opportunity ,ford said you can have it.

Sharon was the best. She was very informative and patient and followed up on any questions I had and Greg went over and above to make sure I was.happy with everything.

Love the style got the2020 S model put I upset it didn’t have a cd player in it got the 2.5 motor made by Mazda 175 HP . Not fast but OK 👍 rides great. Still turns head till this day or maybe because mines white looks like an undercover police car with tinted windows it has .

I brought my 2010 Corolla in for an Oil Change and Inspection. I needed some small repairs to pass. Mike the service advisor was very helpful and knowledgable. The cost of the repairs was reasonable. Rte 146 has earned my business going forward

I absolutely love this car. One of the best investments I have ever made. This is the Third ford vehicle I have owned. Its got a really smooth ride. I love the safety features. I drove my Fusion from California to Ohio and back. I was averaging 725 miles to the tank. My only disappointment is that they no longer make the Ford Fusion Hybrids.

Comprei meu carro com o Thyago Novais e super indico, muito atencioso e ta sempre disponivel pra responder suas duvidas. Aprovado, vem falar com ele que a garantia e certa!

I'm a Ford person. You cant get the Ford out of me. I have always liked their style and features. And the price of my Fusion was a plus. I have always owned a Ford vehicle and they always step it up to keep my interest intrigued. All of the Ford vehicles I've owned were comfortable, sturdy, great power (motor wise) and fancy for me.

Sharon Munoz was wonderful and not pressing on any aspects. She knew every detail on all the cars I test drove and it was a seamless transition. I highly recommend working with her, she will answers your texts/calls at anytime of the day. Thanks you so much Sharon!

We bought an Audi Q7 from Marcella. She was friendly and upfront. The dreaded finance office even was pleasant. Car prices are what they are. I’d buy another here. Was disappointed with the 1/4 tank of gas lol I left more in my trade. And no inspection sticker. But overall great and those 2 things would not deter me.