Used 2020 Ford Fusion for Sale in Kendallville, IN

We visited and contacted many dealerships buying this car, and this was by far the friendliest and lowest pressure shopping experience. Like any car sale, shoppers need to go in with research done and sale price firmly decided upon, because the finance manager's job is to make as much money as possible. This dealership is no different in that respect, although the finance guy I worked with was pleasant enough and relented enough to land on my desired price. My salesman was John Conklin - excellent to work with, and I highly recommend him.

All service items were performed in an acceptable amount of time and the charges were as I expected with no surprises. The only exception was concerning the battery replacement, which was concerning a warranty issue and the charges related to it. There was a slight communication issue which I take partial blame for. The issue was quickly resolved and the charges were adjusted accordingly, to my satisfaction. I feel that I was treated with due respect, as I have been with all previous visits. I don't feel that any additional service was forced on me, as has happened to me in previous experiences at other automotive service providers. I was even credited with a discount after I paid my bill. The credit was offered by E-mail while I was waiting for the services to be performed and I didn't read it until after I got home.This was very much appreciated and totally unexpected. I am amazed with your consideration and honesty.

Our experience with Grote was and continues to be a very satisfying and positive experience. Our salesperson was very knowledgeable and told us up front what are options were, and work diligently to get us in a vehicle that was within our price range, and comfortable monthly payments. It has been a year now since we purchased our truck and we have had no problems. We utilize the service department regularly for oil changes, and the service staff is wonderful, Patrick and Bob are so polite and my wait is never long, their prices for service is very reasonable, the best I've found in town. Bob will keep you laughing, he is so funny. They even have coloring books and crayons for the kids which I found very useful when having to bring my grandchild with me at times of service. Grote is true to it's motto " They are truly for the people" and I stand by that, we have even referred family member, who have purchased vehicles and they are also very please with their service. Andre and I are customers for life, and when we're ready to upgrade to our next truck, Grote will definitely get our business. If you're in the market to purchase a new vehicle, please give Grote a try, I promise you, you will not be disappointed.

Dan & Johnny couldn't have been more helpful. Dan Hall was in constant contact with me and kept me updated all along the way. I had prior credit issues & most salesmen don't work as hard as he did when they come across clients with problem credit! That wasn't the case with Dan Hall at all. He went above and beyond for several days until I had to call off an Awesome Deal he had worked out for me because an emergency came up which I had to put my downpayment towards. That wasn't Dan's or the Dealership's fault it was my personal issue. Ben Davis Auto Group and Dan Hall greatly Deserve this review because of ALL the Very Hard Work they put into my deal I should have been able to make happen! I will return there when I have that downpayment again!

This car is all I have ever wanted. It has more than enough space and above all state of the art technology....love love love it!!

"yes honey, I am driving 12 hours to buy a 25 year old truck..." I found this 1993 Ford F150 on the internet, althought it sounded to good to be true. After obsessively looking for that body style, in a single cab, with an 8 foot bed I figured it was worth a call. This wasn't the first time I did this, but many that started out promising, were passed for various reasons. I just called and asked for somebody in sales. Megan answered the call and so it began.......After several phone calls and email exchanges that day I put a deposit on the truck "sight unseen." I planned to drive the 12 hours out from Connecticut with my son and drive the truck home. Megan took the deposit Tuesday night. There were many logistical difficulties in making this happen in the time frame I wanted it to. So on Megan's day off she spent much of it communicating with me, and stopping into work, to make sure it all went smooth. Megan was in constant communication with me until I arrived on Friday to pick it up. I had questions, and continually added things I wanted done to it before I arrive. Hey, nobody wants to break down on a 800 mile return journey. When I arrived Megan was waiting for us, gave us a great tour of the awesome facility, and introduced us around. Nice place and nice people!! The truck was ready as promised, and was BETTER then described. Prior to purchase I also spoke with Kristol a few times and she went above and beyond to keep us informed on the trucks progress. Kristol was friendly, accommodating, and made sure the truck was ready and properly serviced. All the employees I met were happy, very important when judging a business. What I found impressive was how caring Megan was. The truck wasn't a very expensive sale for the dealership, and I live 800 miles away. Very little chance I would be a return customer (but who knows), and I don't know anyone anywhere within probably 500 miles of there. I had to look up Sturgis Michigan on a map to find it. Given that, Megan went above and beyond. I think I got the same level of service as if I was buying a pair of brand new Raptors! Oh yeah, and she checked on us numerous times during our journey home to make sure everything was good, right up until we safely arrived home. The 25 year old truck made it home 800 miles without a single issue thanks to Megan and Kristol. Brand new buildings, giant Tv's, Starbucks in the lounge etc is nice for sure......but the people make the dealership. Customers come for the people and the service they get. I will keep my Auto Park Ford keychain with the truck as a reminder of the fantastic experience I had.

This car met all of my needs- downsized from a SUV and not sorry I did. The gas mileage is outstanding, the interior is very spacious. I am just over 6-feet tall so that is very important for me and my family!

This place is the most stress free dealership I ever been to and they don???t just get you approved with the first place they can they look for the best rates and deal they can get you and do their best to get you into a car you can afford and actually like I will most definitely be going back there as soon as my car is paid off to buy another one...will not be trading in my Kia tho 😎I like it way to much...a big thanks to Pete for being patient with my youngster and big thanks to finance guy(can???t remember his name sorry) who ended up getting me a cheaper monthly payment than originally quoted thanks again big city! And Damien for staying over the night of purchase!

The 2018 is a fantastic car for the price. I am a big guy and have no problems getting in and out. There is also lots of leg room. Performance of the all wheel drive and 2.0 turbo is outstanding.

I love this car lot n highly recomend it to anyone. Best car lot i have ever came across. They care about their customers,great staff,great prices,great cars,very careing n passionate about their job as well as their customers. I couldnt be happier. Joe was our sales guy n he is the best but all of their sales reps r very good amd their mechanics r awsome n good at what they do. I love this place. DONT SHOP ANYWHERE BUT HERE!!!! THE BEST STAFF AND STORE EVER!!!! TY GUYS SO MUCH EXSPECIALLY U JOE N BOSS!!!!🌹💝

So much bigger than my Honda Civic was. Especially in the trunk. And the dash feels like I’m driving a spaceship. Doesn’t get as good mileage. But I really love this cat.

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

All the features of a luxury car at a mid-size car price. Great ride, interior comfort, huge trunk, sporty styling, luxury options, all at a great price.

So I flew from Washington DC to buy a used car with City Auto Mall, (Yes it is far, but if you have dealt with a lot of dealers, you can sense when you are dealing with the right individuals, and for me that matters a lot). As expected, they delivered the best buying experience I could possibly ask for. Absolutely no pressure tactics. They were extremely straight forward. In particular John Carter: The agent I worked with, was particularly straight forward in dealing with me (which is important if you're buying from out of state). A day before I was supposed to fly in, he called and we went over all the details making sure there were no surprises among us. Even though he was not available on the day I visited to pick the car, he did arrange everything for me which made the whole process stress free. He also followed up after my 9 hour drive home to make sure everything was okay. Ask for him if you want stress free and honest buying experience. Jack: Who picked me from the airport was extremely nice and gave me a little tour by driving me through Fort Wayne and telling me a bit about the history of the town (I know that has nothing to do with car buying, but it was important we had something to discuss for 20 minutes on our way to the dealership). I must say he is a very generous and good man. And if you have to get a ride from the airport to the dealership, definitely ask for him. Alec: Delivered to my expectation, explaining to me details about the car and taking me on a test drive. He made sure to help me go through the process easily so I could set off on time. The finance person was also straight and there was absolutely no hidden fees or unwanted charges. The only thing was that I left the dealership with little gas in the tank. Which was not nice since I had a long drive ahead. But that was understandable because it was weekend and late and their filling station unit was closed but I think they could have done that earlier before my arrival. On the balance I am highly satisfied and will travel to buy from them again. I drove the car to DC in 9 hours and it delivered to my expectation.

This car is a great family car. It has 3 USB ports, navigation, heated leather seats and a turbo. This is my secon fusion. Love them. Selling to get a truck.

It is an excellent vehicle. You will definitely not regret it.It runs very well and still looks new. Prices are negotiable but has to be in a reasonable standard.

Purchased a Chystler 300 through Amy Walda and love it! She even came to our house to finish paperwork and delivered the car herself! Excellent personalized service!!! Thanks Amy :-)

Absolutely love this car. Especially all the bells and whistles on it, such as heated / Cooling seats, heated steering wheel which by the way comes in handy in the cold weather in Fort Mill / Charlotte NC where I work. As well as window defroster for the windows and too many more to name.

Well, this was the most suspenseful vehicle purchase. I spoke to Jackie, the salesman. Set up an appointment to come down and inspect the vehicle. I offered to but a deposit down on the truck, but was told that was not needed. I was assured the truck would be held for me. The day before my appointment. I was told the truck was out with another potential purchaser. I was Furious. I live in Traverse City, it is a 3 plus hour trip each way. Thankfully the deal fell thru for the other guy! I did leave 100% happy that I got the truck I had been hunting for. Andy or Andrew the finance was great! Jackie did sell me the truck, and he is a super nice guy. He apologized for how he handled this transaction, on the phone the day before I arrived but never made mention of it again. So I'm not sure he really meant it. I would recommend this dealership. The facility is great and most of the staff called to be by the first name The wonderful detail lady out back offered my dog a big bowl of water when we were walking around waiting for Jackie to get back with us. He seemed to be selling 5 vehicles at once and we each got a long way time. I arrived at the dealership around 10 am and left when they closed. 3:30. It was a long day. I was surprised by the gift bag it was a nice touch but my t-shirts were smalls and I wear a 2or3 xl it would have been nicer to get a full tank of gas.

I absolutely love this new car I just purchased!! It fits alll of my families needs and gets amazing gas mileage. I highly recomend this car!

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

This car is awesome, nice ride on the highway, lots of room, lots of features, great on gas, and the leather interior is beautiful, would definitely buy again!!!!!

Always fair and complete service. Finished on time and returned to my wife, No surprises!

This car met all of the criteria I wanted it to meet. It is exceptionally quiet, smooth, and reliable. I have enjoyed all of my time with this car and look forward for time to come.

I purchased a 2016 Chevy Tahoe. The buying experience was fantastic. The salesman, Arturo, was awesome and not pushy at all. He was very easy to get along with as well. What else can I say? I would highly recommend Kelley Chevrolet.

do not like having to gear shift that circle thing drives me crazy. do not like the touch screen to much time with eyes off road

I purchased an Acura TSX at Kelley Superstore and walked away extremely satisfied with the Customer Service. I felt that the deal was fair. My salesman, Doug Butler, was friendly and made the car buying process easy. During the test drive, I noticed the car pulling to the left. As part of the deal, Doug ensured that he would have the issue resolved. Doug worked hard to have the problem diagnosed and ultimately resolved in a timely manner. His dedication to customer service went far beyond handing me the keys to the car. I appreciate the way he does business and would recommend visiting him at Kelley Superstore.

I love my car. Comfortable and reliable not to mention a good looking car. Smooth on the road but will get up and go. Perfect for a family car.

Bought my Expedition at north location, but live near west location, so go there for servicing. They are awesome there in every way, for my needs and my vehicle.

I love you my ford fusion. I wish it would be better on gas. But its great for the price i paid. Very bright led headlights best in class

What a great experience i had with my recent purchase of a 2016 Silverado. The entire process was unlike any I've been part of in recent years. My salesman Matt Getty was knowledgable about the vehicle and his sales manager Mike Hines was easy to work with as well. Financing was fast with no surprise charges once in the office. I've already told many at work about what a great dealership Kelleys is and my experience there. I will be back in the future. Thank you to all involved and I love my truck.

This car is not only comfortable, reliable, and stylish, but it is economical. I am getting almost 30 mpg. Best car I have ever owned.

I???ve had the same car since I was 16 (now 24) so this next purchase was a huge deal to me. I inquired about the car and got a response within the next 30 mins, then I set up a test drive. I met with Eric and he was great. He wasn???t pushy at all and that was my biggest fear going into a dealership. I test drove the car and fell in love with it. They helped me get the paperwork together that night, and the next day once I finalized it all I drove off with my new purchase. Eric made sure it was perfect and clean for me when I arrived to pick it up. I 100% recommend them, everyone there was super friendly and helpful. I felt like I was talking to a friend rather than a salesmen. If you want a dealership that gets you a good price, is honest with you on their opinion of vechiles, and is not pushy at all; O???Daniel is where you need to go.

Love my new Fusion! So many new upgrades from my old one. More comfortable, smoother ride. Love the leather interior. Like the features, such as built in GPS and all of the safety features. Beautiful inside & out.