Friendly, knowledgeable, aim-to-please attitude
November 5, 2018
From the moment I arrived at the dealership, I had the sense they did not want to "sell" me a vehicle, but wanted to put me in the exact vehicle that I WANTED....no heavy sales pressure...just a "can-do attitude" right from the start. I purchased a F-150; after searching for almost 2 years with no luck finding exactly what i wanted, Chris found me exactly what I had been looking for. I looked at it online (it was not in Memphis) and by the next afternoon, they had picked it up, cleaned it perfectly and I was driving my new truck!! Since I was on vacation, I did not have a lot of time, and Chris McKnatt got right down to the business of finding the truck I wanted. And, when I went to pick up the truck the next day, there was no rush to get me "processed" so they could move on to the next customer...Chris absolutely took the time I had (which sadly was limited) to go over every aspect of the truck, the driving experience, etc.!! Two days later when I was driving in my new truck back to Georgia, not only did Chris call me to see how i was enjoying the ride, but the General Manager--Jamie Rutland--did so as well...and even took the time to answer a few questions I had as I was getting to know the vehicle while driving! I have NEVER had a salesman or a GM ever call to see how I was doing after a purchase...and, as far as my questions, both Chris and Jamie were extremely knowledgeable about the vehicle and were able to answer every question to my satisfaction. But, if Chris had not taken the time to patiently pair my phone to the truck's bluetooth before I drove off the lot (even though I was rushing him due to a dinner engagement), we would not have had those conversations--I wouldn't have been able to drive and talk hands-free!!! Just one more example of one of the little things they thought of in the very short time I had with them. Highly recommend anyone looking for a vehicle pay this dealership a visit!! And while it had been a while since I had purchased a brand new vehicle, I felt like they made sure to offer every rebate available at the time....so I was very pleased with the price too!!