New and Used 2020 Ford Fusion for Sale in Sterling Heights, MI

First experience with Suburban Ford and could not have gone better. Very clean and neat facility. Everyone we dealt with was very pleasant and helpful. Salesman, Tim O'Connor, was great! He was so knowledgable and helpful. Just very pleased and impressed with the entire experience.

This is a great place to buy a vehicle if you are looking for a great salesman (John Halsey) to get it done and get you behind the wheel with no snags or pressure. John took care of business in a professional and courteous and friendly manner and he was very accessible to me when I needed him to help navigate me through the deal. John was quite knowledgeable about the vehicle I purchased even though it was not a Ford product. Between he and his manager Brian Lagoda I was quite impressed with their service. They put the vehicle through a 30-point inspection and made sure that it was road ready for me to test drive and enjoy. And the price was the best I could find and unbeatable! Vito Vultaggio in finance did an excellent and expedient job on closing this deal. I was happy from the time I made contact over the phone with the receptionist who by the way has a great voice (London) and went the extra mile by texting me directions to the dealership. Thanks again London and your boss should know that you were very instrumental in convincing me to come to the dealership😊 I am still enjoying my Chevrolet Corvette that I purchased? from this great place. I would definitely recommend them to family and friends to purchase a quality used car. Thanks again to everyone involved in my great experience.

I initially brought my boyfriend's 2017 Fusion to Royal Oak Ford (the place of purchase), for an oil change and tire rotation. I had phoned them in advance to make an appointment and was told I could just bring it in for those services. When I pulled in there were several cars in front of me and an employee asked what I was there for. I told her an oil change, and she said, "not today, if you don't have an appointment." I explained what I was told over the phone and she apologized and told me that I had been misinformed. She recommended that I take it down to Suburban, that an appt. would not be necessary there. Well, I did just that. I was greeted with a smile from Ms. Blaize Bailey and was told no problem, not, "not today". I was in and out of there in approx. 45 minutes. From start to finish it was an excellent experience. Thanks Blaize and Suburban Ford!!!

My name is Andrew Atanasovski i went it for an oil change on my 2016 Fusion Titanium Doug at the front desk was very kind and helpful. I took my car in just before lunch time kind of knowing it will be a while before the guys can get it done, but i ended up getting my car an hour in a half before they said it will be done. All thanks to the ford crew. I cannot wait until i go back for future check ups! ?

If I could give this dealership a six star rating, I truly would do so. My salesperson was Vanessa Vermette, and I have a several buying experiences now here at Pat Milliken Ford that I would like to share. Eight months ago, I bought my very first truck used from the dealership. It was a 2014 F150 King Ranch, and with the help of my mom as a co-signer, I drove off the lot happy as ever in my Ford Certified pickup truck. I used this F150 as my daily driver, but I realized over time that having a truck equipped for max towing didn???t make sense with all the extra money I was spending on gasoline while having nothing to tow. I absolutely love the King Ranch, and I plan on getting another one in the future; nevertheless, I decided in the last week that it was more practical to lease an newer XLT to save money on my payment and on gas. Now I knew I would have negative equity by getting out of a used truck so early, so I shopped around various Ford dealerships to get the best value for my trade. I went to Suburban Ford, and they completely tried to rip me off???they said my loaded King Ranch was only worth 27,000. I walked out the door when they came back with that number on top of saying that I could lease the 2018 Special Edition XLT that I wanted for 200 dollars more a month than what I was currently paying. All I said to them was ???absolutely not.??? Tom Holzer Ford gave me a more reasonable appraisal for my King Ranch, but the Special Edition XLT that I wanted was not even in stock. Keep in mind that I was going from a King Ranch to an XLT; the Special Edition was a must-have for me, because I still wanted a pickup truck that had that ???wow factor???. Finally, I came to the dealership that gave me my first chance with buying my King Ranch. I was only 20 at the time, so getting approved credit-wise for such a nice truck was a big deal to me. I told Vanessa???s partner (Vanessa was still on vacation at the time) about my situation and that I wanted to lease a 2018 Special Edition XLT that they had on the lot. David let me drive the new truck while they appraised my King Ranch. I came back to hear that, contrary to ???all??? that Suburban Ford could do for me, Pat Milliken gave me 31,000 for my truck, 4,000 dollars more than Suburban???s rip-off appraisal. It was also music to my ears that David said that I my payment would be LESS than what I was currently paying. So without hesitation, David put it on hold for me, and Vanessa helped me with the rest of the leasing process two days later. So at the end of the day, I went from a rather gas-thirsty 2014 King Ranch with a 3.5 Ecoboost to a more fuel efficient 2018 XLT Special Edition with a 2.7 Ecoboost to use as my daily driver for the next three years as a lease. And better yet, because of paying for the King Ranch on my own for the past eight months, I got approved this time around without a co-signer. With both times that I???ve been there, Vanessa as well as the financing managers made the process of buying a truck easy and hassle-free. Never again will I go to any other dealer but Pat Milliken Ford; for all the reasons posted above, they are nothing less than the best Ford dealership around. I will be a customer for life, and hopefully my story will be convincing to others who read it and are on the fence about giving Pat Milliken a shot. Go there and experience their outstanding customer service; they are family-owned and truly care about their customers and clientele. Vanessa will get you into the vehicle that you want at a price you can afford, and even if you don???t work with Vanessa, I know this is true for the rest of the salespeople at Pat Milliken Ford.

My Pat Milliken Ford Experience: Several of my Ford Vehicles have been sales with and by the Kelly Family. From the Day I met the Father and two sons that make up the Kelly Sales Team I knew this was a long lasting relationship. I was not sold on a vehicle from the start. Trust, transparency, respect for my budget and specific needs along with wants and desires were expressed from the moment we greeted each other. My vehicle specs and pricing matched my expectations. I felt good about the very day I set foot into Pat Milliken Ford. Kelly Family ??? you have a customer for LIFE! Unexpectedly, and on my own decision, I decided to take my Lariat to have serviced locally as PMF is about 40 minutes from my home. Dealership Service Departments are not the same, boy did I find this out the hard way. After three visits with two being on appointments I was disgusted with my service experience near my home with another Ford Franchise Dealership. Very frustrated I called Pat Milliken and spoke with Scott Duczyminski in Service. He heard what I had to say and listened to know that this was a topic the head of the service department at PMF needed to hear. Pat Lyons, department head, met with me and we discovered the warranty items and he planned a parts ordering immediately the day I was present. The dealership of origination, although a bit out of my way for service, took real life approach on a conscientious client/service team resolution. I was aware from Pat & Scott???s word as well as follow up text messages on the status of repairs. My feelings towards them are with true respect to their trade. The vehicle was not delivered until Pat & Scott were satisfied with my services. They really stepped up where the other Ford Service Department failed. I made sure to call Ford Headquarters department of vehicle services to tell my experience. Now I want to make sure anyone considering Pat Milliken Ford knows that Sales & Service are second to none. Pat Milliken Ford is poised in making your dealership experience a success. I know this to be true because I feel good about this review and would like it to be shared. Sincerely, Anthony LoDuca

This was our first time leasing from Pat Milliken. We just took delivery of a new 2018 Explorer from Joey Desantis. It was quite a drive to come out to Pat Milliken, about an hour, and to be honest, Joey was the reason we came all that way. Very down to earth and very knowledgeable. He made sure we got the vehicle we wanted, and at a better price than 3 other dealers we looked at. The whole process was smooth and trouble free, and we'll definitely be back to see Joey when my F150 lease is due!

Shauntice is awesome! I have been with her from the start of my Ford journey (9+ years) and she hasn't failed me yet. She knows what I like, my must-haves and gets me what I want every time or close to it. Phenomenal woman!

I purchased a new F-150 FY18 from Joe Linting he was very helpful. I can honestly say I feel he made each of the steps in finding and purchasing fun and enjoyable: 1. Research and understanding different needs and wants. 2. Understanding my current end of lease process. 3. Finding and holding the F150 for my needs and wants 4. Working with me on a specific price point. 5. Setting up and release of the F150. Will be in to see you again for sure! Thanks again Joe.

As of this writing, I have been bringing my 2010 Ford Fusion for service to Suburban Ford of Waterford (Michigan) for 8 years. Just by pure luck, the service advisor that was available to me at my initial visit to Suburban Ford of Waterford's Service was David Deckard. Because of the excellent service that David Deckard provided to me during my initial visit, for my second visit to the service department of Suburban Ford of Waterford, I again asked for David Deckard and, just as with my initial visit, David Deckard provided me with top-notch customer service. Ever since those first two very positive customer service experiences with David Deckard, every time I need service on my vehicle, I deal exclusively with David Deckard. He is extremely knowledgeable, professional, friendly, personable, and goes out of his way to be sure that I am completely satisfied with the service that he has provided. I am so pleased with the positive experience that I received from David Deckard through the years that I recommended him to everyone I know who owns or leases a Ford Motor Company vehicle. I can't say enough about how well satisfied I am with the excellent customer service that David Deckard provides. Go David Deckard!

I had a tremendous experience working with Trevor. He did what he said he would do at every turn! He under promised and over delivered leading me to be a very satisfied fan of Ford and a raving fan of Trevor. I was going to buy a Chevrolet or Jeep and Trevor helped me discover the value of my Edge. I couldn't be any more satisfied then I am! Thank you Trevor! Jerry Hampton 248-830-4873 Jerryhampton10@att,net

I would highly recommend this dealership as they have really taken care of my aging in-laws and my family regarding our vehicle purchase needs. Laurie Moses is incredible at listening to our needs and offered us best possible price without pressure or wasting our time. She was mentioned in Oakland for being so good at her job, press:http://www.theoaklandpress.com/article/OP/20130411/NEWS/304119860 So far we have leased three cars with them and possibly looking to purchase another later this year. This dealership may not have the fancy bells and whistles as others, but they are by far the best American car dealership I have done business with. This is from experience as I have lived in Virginia, Colorado, Tennessee, and Georgia. But its always nice to come home and business with our neighborhood Ford dealer.

Listen to me. I'm rating this dealer 5 stars because they earn it. Ford Motor Company and Suburban Ford took care of us before our insurance company did when our truck was totaled years ago. That's hard to forget. Yesterday, we had another great experience! Ed Rogin met us at the door and immediately got to work finding our truck and a good deal on it. He was very patient, and was absolutely determined to find us the right truck. Then he proceeded to help us negotiate the deal we needed on said truck. These guys did the work!. They listened to us and went back and forth over and over until till we got the deal we were looking for! I really appreciate that I had a number in my head and that I was able to stick with my numbers! And get a great vehicle! Beyond our expectations. What are YOU waiting for? Get over to Suburban Ford, tell Ed Rogin what you want to drive and allow this lovely man to exceed your expectations. Im serious. You're welcome.

I had not dealt with Ford for about 6 years because of an unresolved service related incident that occurred at another different Ford dealership. But I was in the market for a new car, I had heard good things about Suburbans' Laurie Moses, contacted her and it turned out that she really was exceptional. Went way above my expectations and was able to procure a special Ford Edge in a unique color combination from another dealership (over 200 miles away) within 24 hours. Something I had thought would be very difficult to coordinate. But she made it all happen. She is the best!!! And a definite credit to the Suburban Waterford group. Also impressed with her professionalism, diligence, thoroughness, attention to detail and post sales follow-up. Would not hesitate to recommend her to anyone in the market for a Ford product.

We were VERY specific in the vehicle we needed to purchase and Ed put in the work to find it. It was hundreds of miles away, and without being asked he got it to his dealership for us to take a look at & test drive. After Ed nailed down the exact truck, Matt took over and walked us through the financing. He was very through and answered all of our MANY questions without frustration or hesitation. In the next few years we will be purchasing a minimum of 2 more vehicles and you can bet we'll call Ed to get it done!

I travelled from Flint to purchase a 2010 GMC Terrain. Great car, great deal, very satisfied, but I didn't realize all that goes into purchasing a vehicle (first car I bought in 12 years). If you want a smooth and efficient car-buying experience, go see Rick Magee! He knows what he is doing, he is friendly, helpful and informative and he is a professional. I was also impressed with the Team-Work at Suburban Ford Waterford, they work together to make sure you are satisfied with all aspects of the buying process. Go see Rick Magee if you are in the market for a car, he will make it easy for you!

Purchased a used transit connect was a pleasure working with Ed SUPER professional and Friendly....steered me through and completed the process with no confusion whatsoever Cudos to the Finance Manager as well 😀😀😀😀

I arrived at Suburban Ford of Waterford Service Department just prior to the opening at 7:00 AM on a recent Friday morning. There were SIX others ahead of me also waiting for the Service Department to open. I needed the Electric Motor Controller for my driver's door window replaced as my driver's door window wouldn't lower which made the window inoperable. This job required the mechanic/technician to remove the inner door panel to inspect the motor and related linkage inside the door. The motor and linkage would have to be removed if found to be defective and a new motor and linkage would have to re-installed along with the re-installation of the inner door panel to complete the job. I was told that this particular repair could take up to two days to complete as obtaining the new motor might require an over night wait on shipping of parts. They got my vehicle in and started the job immediately. Not only was a new window motor installed that fixed my window problem but I also had a rear brake job done and it was all done by Noon the same day! I wasn't aware that my rear brake pads needed replacement but the mechanic's inspection revealed the problem which saved me time and another visit for service at another time to fix the brakes. Hats Off to this mechanic/technician for getting everything done in a relative short period of time and for doing a Great Job at the same time!!!!! Great Service provided by a Great Service Team!!!!!!

For the past 20+ years we have been purchasing/leasing vehicles from Suburban Ford of Waterford. Excellent customer service and sales staff always keep my family coming back. We have worked with Laurie Moses for every vehicle we have obtained. She continually works at a 100% level throughout the entire process. Our garage has 4 Ford vehicles, constantly being released or repurchased for our four sons. We would never think of changing our salesperson or car brand! Looking forward to another 20 years!! Thanks Laurie Moses and Ford!