I found the exact truck through the internet. The dealership responded to me immediately and I was transferred to Matt for the price and trade in value. I thought the prices they quoted me were fair for me. Matt did an excellent job ensuring the truck was set up as I wanted it. Finally a good experience buying a truck that I really wanted. I would definitely recommend buying a car from then.
Van Horn Hyundai ALWAYS provides us and our vehicle with all around 5 star service. Only hiccup this last visit is while we always have received a printout of their color coded multi-point inspection review along with the invoice every time we have had service done there, we did not receive a copy of that multi-point inspection review this time when we were in for an oil change. We like to keep copies of these things for our records so that we can provide a history of all services preformed on our vehicle, which we purchased from this dealership brand new(2017 Hyundai Elantra). I returned to the dealership the next day to inform them of this and they quickly provided the printout of the multi-point inspection review, no questions asked. Every time we deal with the people at Van Horn Hyundai, from the day we purchased the vehicle through every service appointment we've ever had with them, it's always been a 5 star experience. Thanks again Van Horn!
My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
Awesome experience. Went way beyond professional, courteous
by Joe&Kathleen from DealerRater.com
December 0, 2018
Everyone at the dealership, especially Kenny went far beyond expectations. In our situation, we had a horrible purchase from the previous dealer we had purchased from, and were left high and dry (spent an entire year paying for repairs and trying to get the car to pass emissions-nothing short of a nightmare). I came into the place exasperated and in tears. Between all of this the dealer listened to our needs-provided a amazing solution. I will never forget how they were able to actually sell a car through an empathetic situation that met our specific needs. We love our 2019 Nissan. Thank you.
Very pleased with their work.... Kept me informed the whole time... Price was about what I expected, I was hoping it would come in cheaper... But I think it was very fair. The important thing is, the work was done correctly.
I called Barb in Service and told her my remote died on my car and could not open or close my doors. I tried replacing the batteries and nothing. She got me in right away to have it looked it. The tech. reprogrammed my existing remote as well as programmed a new one and everything worked again.
I have always dealt with Barb. at the dealer in Service because she takes great care of me and my car. Never a hassle, always up front and is the greatest in my book and why I always go back for any work my car needs. She is my go too person for everything and is the best.
The entire process was so easy with EvS. I was looking to lease a Ford Edge, and Alex was upfront about the deal terms and patiently walked me through all of my questions. Multiple people on the team stayed late to help us get through the paperwork and get us out the door, and they were able to support getting the process started via email. I usually feel like I'm getting screwed somehow in a lease, but did not feel that way with this team.
Our dogs go everywhere with us and we are an active family. We knew we were going to need a bigger vehicle. We did our research on what we wanted and because of other friends giving positive reviews we went to Mighty. We found a vehicle that was everything we needed and they worked with us to make sure we get a price we could afford and found us a really good and affordable extended warranty. I am pleased because it wasn’t a pushy experience and they truly cared about what we had to say. After having the van a few weeks there were a few things that needed to be taken care of macanically that came up (no fault of the dealership) and they took care of it in a timely manner. They went above and beyond with customer service and overall experience. I would certainly go back and purchase another vehicle from them when the time comes and would recommend them to anyone that asked. Shout out to Cody for being awesome!
Westside is a very good place to by a car the staff is great Julia is excellent will always come here for new car get the bust deal
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