Thank you Kevin Haines for outstanding customer service! Kevin went ABOVE & BEYOND! I went to the Dealership Wednesday eve to test drive a vehicle the numbers weren't working so I found a different vehicle on line in Orchard Park Kevin was in training so I drove out to OP to check out the veh as I was getting close to the OP dealership - Kevin sent me a text: I hear ya wanna see a juke at Nissan Orchard Park? I'm here, and I have it pulled up for ya! It's beauteous! I was SO impressed not only was he already at the OP location he had the vehicle pulled up & ready greeted me with a smile! I drove that vehicle home within a few hours! He gained a customer for life!! I'm extremely impressed with Kevin and the friendly staff at West Herr Nissan in Lockport. ¿
2018 Ford Fusion Titanium Review
It’s huge inside!
by TomC from South Orange NJ
March 10, 2019
5
So much bigger than my Honda Civic was. Especially in the trunk. And the dash feels like I’m driving a spaceship. Doesn’t get as good mileage. But I really love this cat.
I have a Fusion Sport (Twin-Turbo V6 with 325 HP and 380 LB/Ft or torque). The car also has a computer controlled suspension, heavy-duty transmission, 19" wheels, high performance tires, all-wheel drive, and a bunch of other stuff. The cars luxurious and quiet except when you want it to show you its "stuff". Then it's a monster. I have had no issues with the car in 2 years of ownership.
Great people great place. Sales and service people are the best!!
2014 Ford Fusion SE Review
Great Looking Car That Performs Great!
by TomP from Oconomowoc, WI
April 13, 2019
5
I've been very pleased with the performance and handling of this car. Smooth ride and looks great! Gas mileage is exceptional. This definitely helps with my commute from home to office.
Another fantastic experience from Cappelino's team
by Jo from Buffalo
November 5, 2018
4.6 (164 reviews)
I only had the best of service from the team at Cappelino Buick- I was particularly impressed with the salesmen who took care of me- Paul Batt is the best there is when it comes to taking care of customers and making them feel valued and at ease. Domenic was the one who directly took care of me, and was accommodating, informed, considerate and great to work with. Thank you for another positive experience!
2016 Ford Fusion SE Review
A great AWD sedan
by Nikichristine from Muskegon, Michigan
April 21, 2019
5
I just bought my first Fusion. I've only been owned Fords, they have always been extremely reliable cars. I hope my Fusions stands up to the test of time. So far, everything has been great.
All the features of a luxury car at a mid-size car price. Great ride, interior comfort, huge trunk, sporty styling, luxury options, all at a great price.
This review is for a great experience with an oil change, but I also had to say how happy I am with West Herr and in particular David Bliss who sold me the car I had serviced. I am not always easy to deal with as a car buyer, but I was treated very well and had a really great overall buying experience. I have dealt with many car salespeople before and no one is better than David.
2014 Ford Fusion SE Review
Our first newer car
by Wayne from New Berlin
April 17, 2019
5
I new we belonged to this car as soon as i sat in it. Love the leg room an all the safty features it has
Purchased a car from Jeff Parness at Dave Smith Ford, went to the dealership on a Sunday to look at ford mustangs, did an on line quote request. and got a phone call within ten minutes, saw Jeff on monday bought the car, picked it up Tuesday. Best car purchasing experience
If you need a car call Jeff Parness
My husband and I purchased a 2017 Ford F-350 last week. We were actually planning on going to a different ford dealership but my father strongly urged us to try Dave Smith. Our salesman, Jadon was very helpful and greatly helped us throughout the entire process. We are very happy and recommend all of our family and friends to go there as well.
My salesman, Matthew Mosher, is very nice and knowledgeable. I bought a used 2016 ford fusion from West Herr, and I was able to fully test drive the car before the purchase. I was even able to drive the car home so that my wife (she was not with me at first visit) can check it out. The price is fair.
I don't have much to complain except for the financial manager kept trying to sell me their extended service plan. I did not buy it but I can understand he is just doing his job.
2013 Ford Fusion SE Review
Everything works perfectly.Transmission and engine
by Seun from Texas
April 11, 2019
5
This car drives so good just like a brand new..Owner was relocating out of the country for a medical job and decided to sell..Perfect car for anyone that needs a reliable means of transportation
Bought 2017 MKZ from Rich Ball/ Gina Hammer after being referred by Joel Schmitz a friend who works at another West Herr location. From Joel pointing me in the right direction and laying the ground work to Gina and Rich getting the exact car I wanted via an out of town dealer swap was a great experience. They paid attention to my needs and made me feel like a valued customer every step of the way. Their respective assistants were also very courteous and helpful. I would highly recommend all of them to my family and friends. They are a credit to the work force at your company and it was my pleasure to do business with your dealership.
2015 Ford Fusion SE Review
The nicest car I’ve ever owned.
by LJay from Phoenix, AZ
May 10, 2019
5
The car is very smooth. Everything from the inside and out functions properly. Also, the mileage is very low for a used car. I am very satisfied.
T-Bird 2002 needed a fuel pump replacement. The vehicle was flatbeded to West Herr. I was kept informed of the progress and an outstanding job was done by the technician. It was a very professional experience.
2017 Ford Fusion SE Review
great car
by steve27 from Arnold , Mo.
May 15, 2019
5
Like every other ford i have owned it is the best. The most comfertable I have had yet. Rides like a dream. Great gas mileage 35 highway and 25 city .
Had a great buying experience at dave smith ford.. Purchased a 2013 fusion se with low mileage for a very reasonable price and had a great experience with my friendly salesman, Jerry! He was very helpful and. Accomadating!! Would recommend them if you r searching for a new vehicle. Like the powertrain warrenty they add as well!!
2018 Ford Fusion SE Review
most reliable vehicle I’ve owned!
by Molthopw from Fayettville, NC
February 18, 2019
5
This car is a great family car. It has 3 USB ports, navigation, heated leather seats and a turbo. This is my secon fusion. Love them. Selling to get a truck.
Bought a car from basil resale today. It was a great experience. John was the best salesman I have ever dealt with. He was professional and easy to work with. Will never buy a car any where else.
2018 Ford Fusion SE Review
Great car- Great value
by BSmith from Marietta,GA
March 15, 2019
5
This car met all of my needs- downsized from a SUV and not sorry I did. The gas mileage is outstanding, the interior is very spacious. I am just over 6-feet tall so that is very important for me and my family!
My appointment was at 12:30 which I scheduled on my break. I brought my car in at 12pm. 30 mins early, I test drove 3 cars. Stopped at Wegmans and got lunch came back and my car STILL wasn't ready. 2 hours for an oil change and I had an appointment. Unacceptable!
2015 Ford Fusion SE Review
Comfortable to drive
by Matt from Meredith
April 28, 2019
5
Great price, warranty and overall value. Will be stepping up to a Ranger or F150 within the next few years. Thank you Seamus Mcnally for your professionalism.
My experience with Basil was amazing. We were turned down by so many dealerships I can't count. When we went to Basil I was told that our credit is the reason nobody could help us (credit 490) but I found out that Basil is a family owned business with different locations owned by the 6 basil brothers. They sent me to Basil resale on Sharadin in Williamsville NY. I was told to meet with Ray , I went to meet with Ray and yes he is a sales man but he is honest and a nice guy who just wants to help people with their individual needs so I explained my husband is gone all day and I had no way to get my two young kids to school which was starting in one week. He listened , then introduced me to the owner John who is a genuine good person. They found me the perfect family car and gave me an amazing deal bassed off of my income on what I could afford. They never tried to over sell me and were never pushy at all. I would recommend Basil resale or any of the other Basil dealerships to my friends and family in an instant .
2017 Ford Fusion Platinum Review
Best car for the money I’ve ever owned!
by TerriLB from Monroe, GA
May 12, 2019
5
It drives great, good gas mileage, comfortable, lots of room, large trunk area, good tires, supportive lumbar seats, plenty of power, solid ride and handles well. Looks really sleek
Everyone is very nice and they make you feel impor
by Jan F from Lancaster, NY
November 5, 2018
4.4 (775 reviews)
Basil is a wonderful dealer. Always make you feel special and the work they do is great. I was going to go to my dealer but on a recommendation I went to Basil. So VERY glad I did. They are great!!!!
2011 Ford Fusion SE Review
Most reliable car I have ever owned.
by Big Mama from Florida
May 6, 2019
5
Great mileage - 28 mpg in town and 38+ mpg highway. Comfort, smooth ride and all over satisfaction. I highly recommend this vehicle. Best I have ever owned.
I needed a part for my 2014 Cruze and the service dept. @ Keller Chevolet tried to get the part, but there was none left in the US. For over a month they tried to no avail. I contacted the GM with a complain that GM wasn't providing the part that the dealership needed to fix my car. Within days the part was supplied to the dealership and a loaner car was provided to me over night while my car was being fixed. Keller returned my car washed and waxed, cleaned inside and out, with the new part installed and everything else involved with that part checked out. I am very pleased with the service that Keller Chevolet and service department man Jason Hess provided. GM also had the nicest woman named Brittany who helped the dealership get my part and get the loaner and made sure I was completely satisfied. They both deserve to be praised for the great work that they do for both the Keller dealership and GM. I can't thank them both enough. Don't lose those two there are great workers and assets to the company.
2014 Ford Fusion SE Review
Lots of power with the 4 cyl turbo, fun car
by CincySteve from Cincinnati, OH
March 22, 2019
5
Very comfortable and reliable car, stylish inside and out, Titanium has all the bells and whistles, love the 19 inch wheels, AWD option is a must have if you live anywhere there is snow
My 20 year old son recently purchased a 2014 Ford Escape Titanium 4x4 with 15,090 miles on her. From the initial call, scheduling a road test, communication and follow up by the Basil Ford dealership professional staff before and after the sale, along a REAL FORD CERTIFIED 100,000 Miles bumper to Bumper Warranty at a fair price and the ability to negotiate a great price on the Titanium was the best experience at a dealership in over 4 car dealerships experiences. Oh the best of all 1.9% financing. Basil was great from Bill to Tony to Mike our sales person. I found the only dealership we will do business with moving forward, Basil Basil just great deals is the real thing !!!!! Keian & Claude
2018 Ford Fusion SE Review
Most reliable car I have owned so far
by JohTon from Ruther Glen,Va
May 3, 2019
5
This car is all I have ever wanted. It has more than enough space and above all state of the art technology....love love love it!!
Stopped in this morning to get the works package done, was in and out in under an hour, very quick and convenient with friendly attentive staff
2018 Ford Fusion SE Review
Surprisingly comfortable with grear performance,
by GRAYBUBBA412 from Breckenridge, TX
March 14, 2019
5
The 2018 is a fantastic car for the price. I am a big guy and have no problems getting in and out. There is also lots of leg room.
Performance of the all wheel drive and 2.0 turbo is outstanding.
Went in for an oil change and NYSI. Since I purchased my car there, my 5000 mile service was free of charge. This included oil and filter changes, tire rotation, topping off all fluids and of course the usual safety checks. Made an appointment and waited for vehicle to be done. They got me in and out within less than an hour, and the waiting room was awesome. Would highly recommend them.
2016 Ford Fusion SE Review
Best car I have had so far...
by LaShonda Burks from Piscataway, NJ
May 5, 2019
5
Great Vehicle! It’s very comfortable! Low on gas... yet still stylish! I love my new ford cushion! I would absolutely recommend this vehicle to my family and friends
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