We had a great experience purchasing this vehicle for our son. Our salesman wanted us to get the best vehicle value for our budget. We felt going in we might purchase an Explorer but we were given options based on our price point that we were working with. As it turned out we purchased an F 150 pickup. Our son was beyond excited and we felt we came out with a great vehicle for him. We had a great experience. We were in and out in a short period of time too. We would highly recommend Utter Family Ford.
My Explorer had contaminated fuel. Everyone in the Service Dept treated me as if I we their only Customer. The Service writer Jason Weaver patiently took my daily phone calls and was very pleasant to work with. The Service Manager, David Pryor, and the Shop Foreman, Ben Aukes, took the time to meet with my husband and I and the gas station's investigator to explain to him how the fuel seriously damaged my vehicle. Most dealerships would have just repaired my vehicle, took my money and let this be my problem. Bob Utter took great care of me and my vehicle.
You were the only Dealership in the area that had a selection of Explorers we were interested in. Chris was able to put us in the exact vehicle my wife was looking for. He was attentive, wanted to know what we wanted and set out to find it. He did not try to sell us something other than what we wanted. I really appreciated that approach.
I've been to every dealership in the Sherman-Denison area. I always buy from Hoyte though. They treat you fair and give you fair prices. Randy in the used car sales is the best. I always enjoy working with him. The service department at Hoyte is always friendly. Every time I have a question Sam will always try and get me an answer.
What car buying experience should be! No pressure, up front pricing and complete transparency from start to finish! Bryan Hannah in Sales and Chad Smith in Finance restored my faith that there are still honest people in the car business!
I bought a new Ford in 2013 from Holiday Ford. So when I was looking for a new Chevrolet I thought I would check the website and see if they had what I was looking for. Sent an inquiry and Nic called me. The truck I found wasn't what I was looking for but Nic suggested another that was exactly what I needed. Bonus the price was less. Made the drive from Oklahoma to test drive and start the paperwork. Start to finish a great experience. Right truck right price Thanks Nic.
Purchased a new Silverado from Holiday. My salesman Jason Leatherwood worked hard to get the price that I wanted. He normally works at the Ford house next door, however he came highly recommended by a family friend. He took a normally highly stressful situation and made it easy! When they didn’t have the truck I was looking for, he found one similar, but upgraded at the same price. He sent us on our test drive and we fell in love. My wife loves the pickup he found for us and I fear I won’t get to drive it as often as I’d like to! . Holiday comes highly recommended and we look forward to buying another Chevy from Jason!
Had a issue with my truck after servicing, dealership sent a tow truck to my house for pick up. They ordered all new parts for a complete repair, gave me a new loner to drive, and not a dime came out of my pocket. Thank you Holiday for standing behind your word!!! TB Whitesboro, Tx
Had a buddy and his wife purchase 2 new Fords from Holiday Ford which they said was a great experience, so I decided to try their Chevy dealer for my new truck. Rachel was fantastic! Within an hour of my online inquiry, I had estimates on my 2 trades including a motorcycle. Everything was simple, fast and easy. Everyone was polite and low pressure. Holiday also has the best prices. Since my purchase, I have recommended the dealership to 3 co-workers / friends shopping for new trucks. They are worth the drive if you aren't local.
Brandon Ferguson answered my inquiry within minutes and this was after the dealership closed. He was the perfect sales consultant. Not pushy, listened to me, got trade information that Saturday night and by Monday late Monday Morning we reached an agreement and Brent delivered my vehicle 3.5 hours away to my doorstep. If you're looking for a great deal and exceptional service throughout the sales process dont go anywhere else. I'll be sending all of my business 3 hours away from my hometown cause these people were amazing.
INCREDIBLE CUSTOMER SERVICE AND FANTASTIC SALES FORCE!
by Lisa D, from DealerRater.com
November 4, 2018
INCREDIBLE CUSTOMER SERVICE!!! EXCELLENT SALES STAFF!!!! We purchased a used pickup truck for my son who is 18. He worked all summer and saved his money up to buy the truck he REALLY wanted. Two weeks into owning it and paying cash for it ($9500.00) the truck just stopped. Dead. I called Joey the Service Manager there and they got it in ASAP. I was having to leave town and explained the urgency of getting this vehicle fixed so that my son could have wheels while I was out. Joey and his team worked diligently and got it fixed in less than two days! Constant phone contact, emailing and wonderful communication by them to keep us in the loop and get the job done on time and NO CHARGE! I can't begin to tell you how this kind of services does NOT EXIST in the city at the city dealerships! This is the second vehicle I bought from this dealership and the second one I bought this year. (two teenagers driving age) I can tell you that Bonham Chrysler Dodge beat the city dealership HANDS-DOWN. No comparison at all! The city dealership could give two flips that my kid was driving a car with issues that they sold me, but not this dealership. I could keep going on but it is clear that Bonham Chrysler Dodge takes pride in their inventory used or new, takes pride in their customer service. They walk the walk, they put their money where their mouth is and the DELIVER! Don't waste your time with anybody else!
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