Used Ford Fusion Hybrid for Sale in Mentor, OH

I contacted several dealerships Sunday night online, Monday morning a man named Jayson from the Classic VW in Mentor, emailed me and asked about the car I was interested in. He was extremely helpful and I ended up coming in Monday evening and leaving with a brand new 2017 Tiguan that same night. I dreaded coming into the dealership because I have a hyper 6 year old son and couldn't stay for hours but at VW everyone was waiting for me. The car I inquired about was detailed and parked right up front waiting for me to test drive, the salesman was very courteous and informative and the finance manager had my paperwork ready to sign and go. Several people including the GM made sure my son was comfortable, offering both of us beverages and him a toy. I am very satisfied with the experience I received at VW and will recommend them to anyone looking to purchase a new vehicle.

So fare I like the ride love the gas mileage will have to drive for few months to give greater experience. Trunk space is limited but seats do go down for more room. But will drive for few more months and that will be the real test

Car meets all needs for small family. Would make a great graduation gift. My kids love it . Great on gas Comfortable beyond expectations. Everyone should have one !!!

Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)

Very nice car this is the second car I bought from Gene Latta Ford. A fantastic dealer with honest respect for you. Very easy to deal with

Car buying online can NOT be this easy anywhere else. Submitted credit app, followed up on the app on Monday 6/11/18, got approved, received contracts on Wednesday 6/13/18, returned them back at a FedEx drop-off box, Vroom recevied them on Thursday 6/14/18, paid my deposit as well, Vroom Rep called me on Friday 6/15/18 and said my car had been moved to the shipping department to be inspected and prepared for shipment. On Monday 6/18/18, I received an email saying that estimated delivery day would be 6/20/18. At this point I'm over the top anxious and super excited for 6/20/18. On 6/20/18 evening, around 5:50 p.m., Vroom Rep calls and tells me that the delivery guy won't make the delivery time scheduled for 6/20/18 so it'll be 6/21/18 when he delivers the car. I received my car on 6/21/18 at 6:00 p.m. at a Wal-Mart super center parking lot. I signed the bill of lading and received my keys. Oh, and there must had been miscommunication between the delivery guy and Vroom, because before he handed me my keys he asked who was going to pay him, and I told him my shipping fees and all were included in my financing. So he said they are probably just going to send him a check. Other than that; everything went extremely smooth. I did not run into any problems other than the day delayed delivery (which wasn't a big problem). I am completely satisfied. I received my paperwork and my car all in ONE week!!! ONE week!! It does not get any better or easier than that. The car is freaking awesome, l LOVE it!! It's just like brand new on the inside and almost on the outside, I take that back, it is pratically brand new on the outside with just minor scratches and paint chips. I love love love my car!!! I would highly recommend Vroom to family and friends and to anyone looking to purchase great vehicles at reasonable costs. In the future, I plan to purchase again from Vroom. Thanks Vroom!!

Beautiful car. With more features than others. Great ride. Cannot feel when changing from Hybrid to ICE. Very smooth. Also has 18" inch wheels which improves looks even more.

Some people thrive on the haggle experience....I am NOT one of those people! My bank was advertising VROOM and I thought I???d take a look. Admittedly, I was scared to buy a car....site unseen....but I was purchasing a new car (2017), so I wasn???t as scared as buying an older model. I called VROOM when I saw the car I wanted and the paperwork (I financed my car through my personal bank, but I hear they finance as well). started right there and then. Literally my car was shipped a week later and was picked up at our local mall (there was 3 other cars dropped off). The only hiccup...they forgot to send my temporary tags for the car, but we got it all squared away. Love my car, been driving it for 4 months now. Positives of buying through VROOM....no haggle, fair price; easy paperwork; 3 month warranty on all cars (try getting that at a regular used car dealership); Roadside Assistantsnce on all cars; FREE shipping to your house (or nearby)! Negatives: When I realized they didn???t send temporary tags with the car, I tried to callig back the 3 people I had worked with to purchase the car and each of their numbers were disconnected which really scared me. I emailed VROOM directly about my tags and they got back to me within the hour and emailed & overnighted my temporary tags. Hopefully, they change this practice and appoint someone to work with you until the car is successfully registered in your home state! Other then that....would totally recommend them!

Wonderful handling , great gas mileage , love the technology it offers . Comfortable smooth ride. Wonderful lease deals and rebates . Never owned a hybrid before and enjoying the experience.

I was referred to Vroom by my neighbor. He had explained to me that he bought a car from them, but ended up returning it do to circumstances. He spoke so highly of the process that I started to casually browse the site periodically among other car sites. It didn't take long until I found a car I wanted. The buying process was easy. I called, if I wanted to put a temp hold on the car, I just had to put a deposit down via credit car. I could get that back later on or take it off the purchase price. Easy enough. I was then overnight paperwork to complete with return overnight envelope. I knew a holiday was coming up and that would effect delivery - and it did, by about 4 or 5 days. The car still arrived 1 day earlier than expected with 60 day temp plates ready to go. Trade in? Wow that was too easy as well. Fill out the form, rate the condition, what I expected, and go. They replied back within to me 1 business day with their answer. I read a bad review about someone's temp plates expiring and it being a hassle to get new ones. I too ran into a situation where my tags expired. I called Vroom up and they had a new temp tag to me by the end of the day. No hassle or push back. My actual plates arrived about 2 weeks later, so I am glad I called for new tags. Christos was my original rep. He was great to work with, explained how everything would happen and a rough time line of when to expect things. I would suggest working with him. I expected pre-sales to be very good. I did not expect post-sales to be just as good. Coming off an absolutely terrible buying experience from a local dealer, this was a pleasant 180 of a process. Now when I share my terribly buying experience, I immediately follow it with how positive this one was. Keep it up Vroom.

This is our second Fusion Hybrid. They are reliable vehicles that deliver 43mpg on average and are comfortable and well equipped. I compared with similar Toyota and Honda hybrids and found the Ford thousands less expensive with very similar features. These are not flashy cars but they are dependable and deliver the kind of mileage and performance for which folks buy them.

I bought in early December a 2016 Toyota Tacoma Truck from Vroom after going to a few local dealers here in Phoenix, AZ. All what happened was the games they played and wasting my time. I know there is some of that unfortunately when buying a vehicle. I am in my 50's so I am not new to buying cars. But buying a car off the internet is something I had never done prior to Vroom. I did my homework and read many reviews. Obviously there are many negative reviews so I wanted to let readers know my experience. So after finding the truck I wanted I put the $500 down and then both verbally and via email. I told/wrote to my Sale Rep Tramaine, and his boss (the Sales Manager) Stephen that my concern of all the negative reviews. They told me the volume of cars they sell on a monthly basis, being a business man myself, I could see how there could be some negative reviews. I told them every business has it challenges just don't ignore me or the problem if it arises. I can say several things with full confidence: I was kept in the loop of communication, even when the truck had to have a minor touch up paint job. I received the truck in a timely manner, the truck was in excellent shape. It was exactly what the pictures showed and the written description. Most important my price was significantly less than any local dealers and on top of that NO HASSLE AND NO BS. My next purchase in a car is going to Vroom first and probably will never step foot on another car lot in my life.

My wife and I lease cars for three year terms and have gone through many as I view these as just something that gets me to work. As long as it's reliable, I didn't really have much criteria for what car I got. That said, I just got the new Ford Fusion Hybrid and am very impressed with all of the features that it's packed with! Although many of the features aren't new, I have to admit that they are new to me. For instance, keyless door locks, keyless ignition, a rotary dial for the transmission which saves space from the usual handle, traffic warning lights on the side mirrors, heated seats, iPhone integration, etc... One of the new features (again, for me) that got my attention is the center of the road guidance that gently guides you if you start to drift from the center of the road. It's nice to know that it's there for those mind-numbing long drives. As far as driving the car goes, it has smooth acceleration with good traffic merge power, excellent handling, and lots of seat adjustment options. Braking action feels a little different from what I'm used to. I'm not sure if it has to do with the regenerative braking system, but I do notice the change in feel. It's not bad, just something for me to get used to. The bar has been raised for my expectations and required feature-sets for and subsequent cars that I get from now on. Great job, Ford!

We had been looking for a Chevrolet Silverado 2500HD for a few months and just weren't having any luck at the dealers. They either were priced too high with ridiculously high mileage or the truck was in terrible shape. I found a truck on Vroom and asked if it was still available, when I received my call back I was at work and couldn't answer. My husband and I were on way to the grocery store and decided what the heck, let's call back and see what they say. Bri answered and said the truck we inquired about was sold but she had a different one. She sent photos, CARFAX and all the necessary info. We said LET'S DO IT! and the process was smooth and fast. We were told 10-14 days for delivery and the truck arrived in 2! Amazing experience all around. Thank you all so much for your help. We love our new truck!!!

As a previous Prius owner, I missed the savings at the pump when I trade it in. The features, comfort and quality on the Fusion Titanium, made the difference. While driving it, may not be as fun as regular gas cars, the comfortable seats, the Android auto system, and even the design, makes up for that. I'm getting 43 mpg mix driving so far, which is up to par with the 10 Prius I owned before. Tried the new Hyundai Iconiq, and sonatas, and Prius, and somehow they felt short on expectations. The Fusion in the other hand, even being pre-owned and not new, it felt much better car.

Vroom is great because going into car dealerships is a complete friggin nightmare where you have to battle your xxx off to not get scammed.(and I still lose) Vroom had a huge selection of newer used vehicles to choose from; you don't haggle over price, just do your homework on the price to see if it looks in line. (KBB)They also lined up financing with a very good interest rate, everything was transparent, not a bunch of hidden xxxxxxxx with trade ins, extended warranties to buy, maintenance plan tricks...etc. Delivery did take a little longer than they estimated, but no biggie, they delivered our 2016 Dodge Grand Caravan and other than it being dusty from the trip, it looked GREAT. Feels brand new and it has 40,000 miles, looks just like it did in the pictures. They also set up the registration and I got tags/license plate in the mail. I think they're super and I'll be buying another car in the next few months from them again. I HOPE this is the future of car buying and companies like this are profitable and stay in business.

Went from a 2010 Fusion to a 2018 Fusion Hybrid. What a difference in the quality, fit and finish. The new Fusion is a joy to drive

So after reading the 300 negative reviews, I can honestly say I was VERY nervous about the transaction. Pages and pages of bad reviews, my experience was different and challenging but all in all I am very happy. The primary issue with Vroom is they have all their sales calls going thru a call center where no one knows anything about cars. The call center was Rock Auto disguised as a Vroom. After 3 minutes with these people I knew what the deal was. What I did was run a vin check on the Porsche 911 cabriolet I was interested in to see where the car was located. Once I found out, I called the dealer direct from an old ad on eBay. They put me in touch with a TRUE sales guy and we went over the car in detail. No call center BS. I was approved for the car quickly and the finance team sent the paperwork out timely. To my surprise the car was shipped from Texas to NJ in less than 5 days after all docs were signed. The car was delivered and like other have stated, was not clean and the car did have a damaged rim. I went to my local Porsche dealer and they validated the issue. Here's where the 5 stars comes into play. I called customer service and Christy Leal in the Vroom customer service department approved a new Porsche rim, almost $2000.00 that day to be replaced on the vehicle. They dealt directly with the dealer and simply kept me in the loop. The issue with Vroom is that they are relying on a call center who merely reads from a script. This is not good. If you do a little homework on the car you see listed on their site like I did, you can avoid the call center, Rock Auto. This will alleviate 99% of the stress and you will get a nice car at a great price. I can proudly say I am one of the few happy people that has purchased a car from Vroom. I would definitely buy another car from them. Christy Leal is an excellent employee and she deserves the 5 start I have given.

I have a 2016 Ford Fusion (4 door). The service was excellent. I called Saturday, 4/30/2016 and was scheduled for an appointment the same day. I did not have to wait long. Liberty Ford in Maple Heights Ohio always provides excellent service and the staff is great, too. I love it.

I purchased this car because a friend recommended it, the good gas mileage, and the price. On my first long distance trip, my first tank i got 47 mpg. My second tank I'm averaging 50.

Jenna Cefani is the best service rep at Liberty Ford in Maple Hts OH. She is knows her stuff about cars and answers all questions thoroughly. She goes above and beyond to assure the customer is happy and satisfied with customer service and repairs. The problem with the A/C not cooling to maximum was found and correctly repaired. Thank you Jenna. We are confident taking our cars to Liberty Ford for service and repairs.

If you drive 25,000+ miles annually like I do, you will LOVE this car. I can't remember the last time I only stopped at the gas pump once a week, but that is the most often I have to fill up my Fusion Hybrid. With Apple Car Play, I have access to everything I need on the go.

I have to say I'm so glad I went here! My experience was awesome with everyone at North coast auto.. My salesman Jonah was the biggest sweetheart and so patient, as my situation was a bit "sticky" concerning my poor credit etc. But everyone there made it happen for me that same day I walked in. I drove home in the exact car I wanted and I love it!! The costumer service was tip top, I couldn't stop hugging everyone! I'm still smiling from ear to ear. Thank you Jonah and everyone at North Coast! I'm so happy and grateful to all of you! You rock! I Highly recommend this place! 😘👍😉💯

Excellent service, it's a wonderful place to get a new car. Thanks to Mr. James Carson for his excellent effort to help me and my family to get what we really need, a very reliable vehicle with all the specific details we needed for our new car. If you need a serious company that has a strong compromise with the customer, do no hesitate and go visit Montrose Westside Auto, Thank you guys!

Thoroughly happy with my new Ford Hybrid Fusion. I’m getting great gas mileage. It drives like a dream and great to handle. Great looks. Overall 100%

I was in Montrose LandRover Jaguar looking for to add a new slightly used LR4 to my car collection and I stumbled upon the most vibrant saleswoman Jessica Schad. I'm used to coming into dealerships and being told one thing or another just to make a sale. However, with Jessica things were different, she was patient and charismatic. She made me feel very comfortable and educated me on the history of the LR4. She then listened to my wants and needs to see what other models would best accommodate me. Although we were unable to find any LR4s since they were discontinued in 2016 she kept my name and number and promised to keep me in the loop if one becomes available.

a good car and just what I need to get to work and back great looking car with wonderful gas mileage nice safety and tech features

Had the hybrid about 4 weeks now. Great mileage...44 to 48 MPG so far. Great stereo, good phone integration so far. But man, this is not a fun car to drive. It's low on pickup and it is constantly changing between gas, electric and both. If you don't have the radio on, you hear all the sounds of the gas motor, electric motor, and electric accessory motors. But it's a good car, just not fun.

I reached out to James Carson a few weeks ago and he immediately responded, giving me all the information I needed right away. It is time for me to upgrade to a better vehicle and not only did James show me all my options, he personally suggested two vehicles that weren't even on my radar. After test driving them, my decision became even harder because I loved them both. If it weren't for James, I wouldn't have even considered test driving them. I'm going to be making my purchase within the next month or so and it's become clear that I'll be making my purchase here and through James. Also, I'll be telling all my friends and family to call James, too.

I have just owned this vehicle for 2 weeks but I can already tell it is great. The mileage is averaging 43 MPG. I love the smooth ride and is very quit. The Sync system is also very user friendly.

This is a great sll around vehicle, there is plenty of space for 5 passengers, has great fuel economy and I got it for a great deal.

Vincent Leone was so patience as we test drove different cars and kept going back and forth. We finally decided and we couldn’t be happier with our decision. Great location and great salesman Highly recommend

Great Hybrid. My mpg 15% higher than manufacturer's published rate. Very stylish. This is my first hybrid and as in most EV cars, you do not achieve quick acceleration. But the push button quiet (especially in EV mode) running machine make me want to get a pet dog Elroy.