Used 2022 Ford Mustang Mach-E SUVs for sale near McLean, VA

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Pickup is quick. Looks amazing. Maintenance and maintenance cost is negligible. For my 40K mile service done at Ford dealer my bill was $0! You read the right. Charges well and works. Heated seats and heated steering wheel in MI weather is a blessing. I have it set where it heats up the cabin & conditions the battery on its own at my departure time everyday. It is also set up, where it doesnt charge at the time when my electric company charges a premium on electricity. No issues what so ever. I love the car.

Excellent service at Koons Ford Sterling in Virginia to diagnose and repair a malfunctioning Automatic window mechanism. Techicians repaired the window, but took time to double check to make sure everything was fixed, and discovered a further problem that required a more extensive repair that solved the problem. Customer service representative Andrew expertly and courtesly handled the transaction both from in-take of my Explorer to the final resolution. Final bill for all services even came in slightly under the initial estimate. Excellent experience and I will continue to rely on Koons Sterling.

Had my car repaired at the body shop. Workmanship looks good as if nothing happened. Wendy was very professional & polite. She provided updates via text as well. A+

Went here randomly one morning and had the pleasure of working with Lorenzo as my sales rep. Wonderful customer service, personable and not pushy! Walked my wife and I through the process & we even played cards while we waited for everything. 10/10 would recommend. Made the stressful car buying experience an absolute breeze.

Purchased this car 10 months ago, and it's been perfect in every respect, and completely in contrast to the Tesla Model Y we just foolishly picked up 10 days ago as a 2nd car. The Tesla has already had two problems and we're trying to get it serviced. I wouldn't know about Ford's service because absolutely nothing has gone wrong with the Mach-E and it's a delight to drive. My wife loves the design, it's quick, efficient and roomy. We paid more than we should have for it, but it feels like a premium car and we're very happy with it

Lonnie is a great salesman. Helped me with the 2nd car I bought from Easterns Alexandria. 1st an Audi now a Tesla. Thank you Lonnie for Everything

Just 2000 miles in so I can’t really gauge reliability. So far it is the best car I’ve ever purchased. Incredibly smooth and powerful with fairly tight suspension and steering. A cross between a small SUV and a sports car. Although it might look smallish on the outside it has plenty enough interior room for my 6’ frame…something Ford is always good at. My buying experience was very good. Ordered online and had a 9 month wait. The dealer honored the original price in spite of inflation and didn’t put any add-ons on to the car. They obviously did offer to sell me a bunch but didn’t push it as I politely refused. The blue color I got on the California Route 1 trim looks fantastic and turns a lot of heads.

A whole new driving experience. This vehicle is so quiet you forget it’s on. Ford has done such a great job with all the details. The powerful torque and performance is amazing. The comfort and leg room is excellent. Camera’s around the car assist with parking. I would recommend this E vehicle to anyone looking for a car that ignores gas stations. Electric vehicles are the future. The future is here with the Mach -E

Great job Mr Sean Furr, my experience was awesome!! He explained all the details got me a great deal. I am very satisfied

First time buying from Sheehy and was very surprised. I prepared to be sitting around for hours while they "ran the numbers" or any other shady sales tactic in the book, but there was none of that. Sebastian was patient, transparent, and worked hard to make sure we got to an equitable deal in a timely manner. Will be buying my next car here.

Mike Hallahan is super capable and knowledgable. Highly recommend him to all of our friends.

I am buying a used car after 8 years, and this was great experience. No haggle is what I care. I was not forced to buy GAP insurance or anything else. The only complaint is, the lady taking down payment at the cashier was hesitant to tell me the details of the transactions before making a payment and showing attitude, but everyone else was great. I highly recommend this carmax.

Good to go. I’m glad that I got my truck back. Hopefully no more recalls. I’m eyeing that Maverick Tremor on display.

Bought many cars over the years. This time, was time for my last born to get her first car…and where do we go? Sheehy and Mike Zeller! Fast. Trustworthy. Honest. Easy. And fun! Thanks Mike Zeller!

Karen Escalante made all the difference when it came to buying a new car at Koons Ford Falls Church. Her outgoing nature, knowledge, and dedication to explaining the entire process from start to finish truly set a new standard for me when deciding on buying a new car. It's wonderful when a dealership, like Koons Ford Falls Church, creates an atmosphere where you feel right at home and prioritizes excellent customer service. Knowing that the finance team was also transparent and focused on getting me the best deal possible seals the positive experience. Again, If you are looking for great customer service, check them out and don't forget to ask for Karen Escalante and tell them I sent you :)

Good sales person and very knowledgeable. He explained everything about the car before and after the purchase.

My family has purchased two cars from Malloy in the past two months. Alex the GM has clearly instilled a collaborative team culture, as everyone we worked with on both transactions went above and beyond. From hunting down the interior of the bronco sport we loved from another dealer, to ensuring we got the value we wanted for the Jeep we traded in, they were a pleasure to work with. Car buying is never an easy process, but Malloy makes it as painless as possible.

Darius was great and really knows his stuff. He wasn't just trying to sell me a car but also HELP me with making the right decision for me.