New and used 2025 Ford Mustang Mach-E GT for sale near Lake Shore, WA

Good service department, Brian Sterrett the great svc advisor I've known for years and I don't give praise lightly...too many less than satisfactory experiences other places.

They worked with us to get us in the car we wanted and got us a better financing rate than expected

Came in after a bad experience at another dealership. Stated what I wanted and what I could spend. Tyler listened and tried to make it happen. We got within $400 of where I needed to be, which was great. Aside from the brief haggle part (and a lame cookie jar analogy), my only other complaint is that even though it was after 7 pm, that shouldn't make my purchase a rush job. The finance guy complained he wasn't paid by the hour and kept pushing papers at me to sign and acting impatient as I read them, I had to go across the street to get the tank filled myself, and I didn't get a tutorial on how to use the vehicle (which was not fun in the fog on the way home trying to figure out how to turn the auto lights off bright). Overall, a good experience. Tyler was definitely a good guy.

As a car buying experience can be this was very pleasant. We lived far enough away where it wasn't convenient to come into the dealer to negotiate and ask questions so we did everything via email. Unlike 4 other Ford dealerships every email was productive. When I asked a question I got a prompt response with no runaround or demanding come in to the dealership. They gave us all the numbers we were asking for without saying we can only give that if you come in. A lot of numbers were given to us without us having to ask with detailed breakdown. I appreciated the honest approach I felt. If asked for something they would either say yes but if the said no they gave a detailed explanation. I walked away from this deal feel like I got a good price and didn't feel dirty like I had just been taken advantage of. Also it was really stressful free. They do not pressure you at all during the sales process. A little once you get back to the finance office with packages but not as bad as other dealerships.

Bonito got my Escape in quickly for shock issue. They sent a driver to pick up my car, serviced in a couple of hours and returned it to my home. These are the reasons we have done many car deals with Tonkin.

Valentina is great to work with. She stays in touch with updates on our vehicle.

I would highly recommend courtesy for it to anyone looking for a Ford service department. The communication and service were stellar. They went above and beyond to make sure my car needs were met. They will definitely become the Ford dealership then I will deal with from now on.

Service advisor Brian Sterrett, been dealing with him for years always helpful very and knowledgeable . (Bringing some cookies always helps) Word 1 Word 2 Word 3 Word 4 Trying to come up with 25 words!

Want to thank the staff there for always taking care of me and my wife, from buying and getting service done on our explore and ranger

First of all our ?Sales Guy? (Thomas Bagwell) was the best. Extremely knowledgeable. He knew intimate details about the trucks we were looking at and ultimately guided us into a less expensive vehicle that is perfect for us and our needs. He worked with us in a personal, engaging and knowledgeable manner that was reminiscent of a different time and place. Zero pressure. he only cared about us, What we wanted / needed and getting us the truck that was right for us at a price that worked for us and the dealership. Best sales experience I can recall having for any product or service in a very long time. The dealership was clean, professional and safe in spite of being in a bad neighborhood.

Ray was a great help during recent service appointment. He has great follow-up communication via text and his personal interaction was very pleasant.