Teamwork Spirit - Happi & Gina
November 6, 2018
Pre-owned Vehicle Customer, I was searching for a very specific vehicle, an '08 or later Honda Element EX AWD with one owner and a complete service history. I found an ad posted for a 2008 Honda Element by McDavid Honda of Frisco which had all the aforementioned pedigree. As I live in Albuquerque, NM, I was not able to simply drop by and examine the vehicle. So, I made a call to the dealership and both Happi (Cedric) and Gina were exceptionally helpful in locating the Element, which was a trade-in but had not been delivered to the dealership by the owner's, as they were waiting for delivery of a new Pilot. Moreover, the Element had yet to go through service and detailing at this point. So I completely relied on Happi and Gina to go the extra mile to check on the vehicle the best they could under the circumstances. Over a three day period, Happi and Gina went way above and beyond by checking the tires, taking pictures, and running all over the lot as the Element was moved from place to place. Their extra effort was the deciding factor in my making the decision to take a closer look which meant driving out from Albuquerque. I met Happi and Gina at the dealership as the doors opened for business and they were both as helpful and professional as they were over the phone. Happi was patient and congenial as my brother and I examined the Element from top to bottom, inside and out. Gina worked with me tirelessly over the final agreed upon price and we were able to FINALLY close the deal. I don't know if many people in this situation would have been so helpful considering they had to split the sale on a mid-priced used vehicle, but my hunch at this dealership is, Yes. It has been over a week since I purchased the Element and it is as met and exceeded my expectations. Based on what I saw on the lot and my own experience with the Element, I believe that McDavid of Frisco keeps in stock only quality pre-owned vehicles. The only negative experience was with the folks in the detailing/cleaning of the Element just before it was delivered to me. They did a fine job detailing the car, but 3 items were removed from the vehicle while going through the detail process: 1. Moonroof sunshade - rolled up and removed by one of the guys in detail. Fortunately, Happi tracked down the sunshade and had to convince the detail guys to hand it over (I watched as they first shook their heads and denied they had seen it and then reached behind their supply area and handed it to Happi) 2. Owner's Manual & Document folder - The owner's manuals were removed and I'm not sure what happened to the folder, but it was 100% in the glovebox just before the Element went to be detailed. I have since been to my local Honda dealer and they said it's very difficult to get the Honda document folder without buying the complete set of manuals. 3. "Realtime 4WD" sticker - For some inexplicable reason this factory sticker, located on the back window, was removed when going through detail. Small cosmetic detail, but annoying nonetheless. Initially, while filling out this rating, I was going to give the, "Your overall rating of this dealership" four stars, but I think while annoying, I didn't want the actions of one or two people tarnishing the professionalism and excellent service of this dealership. So my takeaway from my experience is that I would highly recommend McDavid of Frisco whether buying a pre-owned or new vehicle and I will likely be a return customer in the future when my wife and I are ready to purchase a new vehicle, likely a Honda.