Great experience for tech-saavy millennials
November 5, 2018
I bought a pre-owned 2014 Honda CR-V today, 02/21/2016, at Wilde Honda Sarasota. My husband and I were two months away from our Wilde lease expiring, so we went into the dealership with the mindset that we'd browse but also buy if we found the right car and had the right experience. Needless to say, we left with a new (pre-owned) vehicle and an incredible experience to remember. Rolando Cabrera, our sales person today, recognized that my husband and I, as millennials, wanted a quick, efficient, low-pressure buying experience; with this intuition, Rolando guided us through a virtual tour of Wilde's inventory at a kiosk computer in the air-conditioned interior of the dealership. Using the search tool at the kiosk, Rolando teased out our criteria and refined the search until we had a short list of vehicles. At six-months pregnant, I enjoyed the comfort of being inside and the convenience of narrowing our list to limit our time outside. Rolando provided his opinions and views on various options and features without being condescending or aggressive. He patiently explained technical differences between certified pre-owned and pre-owned. He expressed his opinion that leather is a better interior for children as it is easier to clean; I confirmed this opinion through parenting blogs and we ultimately took his advice. Rolando is a knowledgeable sales person with a good heart and a special touch with millennial buyers. Steve Himmel was the individual who put me and my husband in our lease in 2013. Today he served as the manager who presented our offer and the business manager who helped us acquire the best deal on a loan. Today as in three years ago, Steve was kind, patient, and very clear about our finance offers. He is an inherently trustworthy person. I felt very safe going over financial information with Steve. He asked who our favorite musician was and played music by that musician while we went over finance information, which certainly made the experience more relaxing and even enjoyable! We were laughing like old friends as we left his office. Next year when my husband and I purchase another vehicle, we will be buying it from Wilde Honda Sarasota.