Straight Forward, Reputable, Trustworthy, No Gimmicks
December 3, 2018
I haven't purchased a new car since 2004, and I was really loathing the process. Researching the car is the easiest part, finding a reputable dealer was, unfortunately, the most difficult part. A summary of our experience with 3 dealerships: (1) Low-Balled on the phone to get us into the dealership followed by "he's a new sales person who made a mistake, the car is much higher than quoted". We walked out. (2) Deal pushing for me to agree to a deal as "the man of the house" and sales would "explain what we agreed to my wife". Politely left and never returned calls. (3) We don't have the car you're looking for in stock, but have a slightly higher priced one. As I looked at the locator online and showed the salesman. Now he had the car, and was quoting $4,000 over MSRP so we could work back. Walked out again. At Muller, Lance actually listened, and told us there were multiple models of the car we are interested in and provided price ranges. Turns out the values detailed over the phone aligned with the USAA car buying service, and other internet research. I understand the internet isn't perfect, but it has good information to make an informed decision. Next step, we get to the dealership and pricing hasn't changed, the car is available, and everything is as expected. We compared various financing options and went with USAA financing. No high pressured sales to use Honda Financing, we all agreed money is the same regardless of lender (OK, unless it's some dirtball, predatory lender, but we're not considering the outliers here). Prep process was great, they offered additional upgrades, but there was no pressure. No was received as "NO" and we moved on. Part of the prep process included pairing phones with the car and training on all of the features. I'm a former Blackhawk pilot, and Maintenance Test Pilot, the systems are really pretty amazing, especially if you know how to work everything. Yes, it all works well on it's own, but the get all of the benefits, stay and understand how the systems work together. Overall, I enjoyed working with this dealership. Did I get some crazy, awesome deal? I'm sure everyone has their stories about how they outmaneuvered sales to achieve savings unheard of - the real stuff of legends where "steely-eyed" grandpa just took the salesman to town. I believe I paid around the market price (+/- one std. deviation). No "US vs. Them" or "win - lose", we paid a fair price and will go back to this dealership again. I'm a banker and kind of a quant-nut, so using this terminology is so ironic: I feel (the first "no, no" in finance - don't feel, "quantify") like we achieved a fair deal with a respectable firm and will continue this relationship when evaluating future car purchases. I think this sums it up.