by My car buying experience...Thank you Nick Cutlip! from DealerRater.com
December 3, 2018
4.3 (877 reviews)
I was in a hit run accident on 10/26; filed bankrupcty 11/7; car totaled by insurance company on 11/15, and informed that the rental needed to be return on 11/21. Called Nick Cutlip at the Ourisman dealership on 11/17 feeling doubtful about my ability to purchase a New car within 6 days. To my surprise, I was in a new car 11/19. Nick made my experience TOTALLY STRESS FREE! He had a gregarious personally, was patient, professional and very honest throughout the entire process. Thank you Nick and the Ourisman dealership! ---Kim C.
2019 Hyundai Santa Fe SE 2.4 Review
I’m very pleased with my purchase.
by CaroleK from Escondido, CA
May 14, 2019
5
My daughter always buys Hyundai cars she told me to should get a Hyundai when I was looking to trade my other Vehicle. I actually went on an APP and looked first at the vehicles for sale. I told the dealership what I was looking for and the color.
Great price and hassle free buying. Roy really made it easy. Thanks
2019 Hyundai Santa Fe SE 2.4 Review
This is our FIFTH Huyndai
by Edward from Winston-Salem, NC
May 11, 2019
5
I have owned this car for two months and I am pleasantly surprised. I am a pre-retirement age and I needed to move to a bigger, more comfortable car for both commuting and long-distance (750+ miles) driving. A Hyundai car was a no-brainer for me because of reliability and 5-yr 60K miles warranty. So far we owned two Elantras, a Sonata, and a Tucson. Other than normal 5K mile maintenance, I don't think ALL of them together were repaired more than 5-6 times during a 10-yr time period. I chose a standard SE AWD model. For me it is sufficiently equipped and has impressive safety features. I need an AWD version since I drive in a hilly terrain and also in some snowy areas of the Midwest. Negatives first: I was disappointed when I found the car did not have a CD player. My car doesn't come with a satellite radio either. My 2008 Sonata GLS and the standard Elantra had both. However, I managed to solve both problems. Since I had Sirius XM subscription in my traded in Sonata Sirius sent me a free portable XM radio which connects through an AUX jack. I also bought an AIS car CD player for $199 which powers on and connects through one of the front USB ports. They connect to the car radio system and I can easily switch between radio, CD, and XM with one push of a button. I fit them easily into the front console box and secured them by weatherstripping foam so they look like they are a part of the dashboard. The second negative is the automatic engine Stop/Start system. It works as it pleases. Sometimes it shuts the engine immediately upon stop for a second or two but another time keeps it idling for 1-2 minutes at a long red light. The positives are interior space and very comfortable front seats and lots passenger space in the rear. Four USB ports and integrated radio, CD, XM, Android, and phone Bluetooth systems are fun to use. Under the floor rear storage spaces are very handy and I use them often. Rear seats can be reclined which is great. Rear folded seats provide 76 inch of loading space which is nothing to complain about. The 185 HP 2.4L engine provides adequate power although acceleration is rather sluggish. I was pleasantly surprised with gas mileage. 90% of my driving are short 5-10 mile commuting distances. My average mileage so far is 26-27 MPG. Occasional highway driving yields about 31-33 MPG. This is a heavier car yet it's more fuel efficient than Sonata. Large fuel tank allows for up 500+ mile range. My first long-distance test will happen later this month when I plan to drive a 2500 mile stretch across the South and Midwest.
I was referred to Anthony by my best friends mom.
I was in a tough position with my 2003 Chevy Trailblazer.
After speaking with Anthony he educated me by informing me that my Trailblazer was discontinued and finding parts for the vehicle would be difficult to find and more importantly it would be costly.
He was correct however I love my truck and I don't want to change it but after looking at the overall cost it just makes since to utilize my approval and go pick up my vehicle...
Thank you for educating me and being so patient with me.
2019 Hyundai Santa Fe SE 2.4 Review
Our 2nd Hyundai - 2019 Santa Fe Ultimate 2.0T FWD
by DL from Honolulu, HI
May 10, 2019
5
I've always (until recently) been an "American car guy." However, I love our new Santa Fe Ultimate. The 2019 exterior re-design is much more "macho" than the previous design, interior is much nicer also.
Priced $$$ less than competitive models, and Hyundai doesn't kill you with $ thousands in add ons... just buy the trim you like and nearly everything is already included, all we had to add on were mud flaps and cargo tray, so no "hidden costs." Warranty is phenomenal. Comfort is phenomenal, love the driver memory features for the seat/mirrors. Doesn't handle like my last car (2010 Shelby) but the 2.0T is peppy. As review noted a bit of turbo lag but doesn't bother me... you'd never know it was a 2 liter! Ride quality if excellent and cabin is very stylish (at least on the Ultimate). Love the 2-tone leather seating/interior (ours is a taupe brown and gray). The safety features are phenomenal, as are the LED lights, smart cruise control, 360 camera, 12 speaker system, iridescent interior/dash lights, air conditioned seats, industry-leading tech (Apple and Android car play), heads up display, etc etc. Can't say for the lower level models (noting they also come with all the safety features/lane change warning/pedestrian sensor, etc), but we love the Ultimate. Gas mileage not great with the turbo, but we do mostly city driving so 22-23 is not bad for a mid-size SUV. We're in Hawaii so no need for AWD, so we got the FWD version. Bottom line with the Ultimate you'd never know you're driving a Hyundai vice a Lexus, they've really kicked up their game and for thousands less than Honda, Toyota, Ford, etc... and best warranty in the industry. Also a Top Safety Pick +.
Very Positive experience buying used Hyundai at Annapolis
by Herve from DealerRater.com
December 3, 2018
4.9 (1933 reviews)
We bought a used Hyundai in Feb 2018 with Charles Meiklejohn. Great experience! We had a specific car in mind and called to make sure it was still available before driving an hour to look at it. Charles was very helpful, answered questions and made sure we didn't drive out there if the car sold before we made the trip to test drive it. He didn't pressure us at all and made us feel very comfortable. Although we knew the vehicle features, he took the time to explain and answer questions. We had one more car to check out at a different dealership - but again no pressure. He gave us his cell phone # and asked us to call the following day (since the dealership would be closed) if we wanted the car at Annapolis so he could be sure to hold it for us. We did the rest through email/phone and when we came out 3 evenings later, the car was ready and the buying process was straightforward. We drove an hour for the car, so Charles made sure things were ready and good to go! Will buy from him again and highly recommend him.
2019 Hyundai Santa Fe SE 2.4 Review
Safest car I’ve owned
by Pam G from Kyle, TX
May 10, 2019
5
After shopping around, the 2019 Santa Fe Limited was the car for me. It is beautiful inside and out. It has very IMPRESSIVE safety features. It is very roomy with plenty of leg room, front and back. The ride is very smooth. I LOVE everything about it.
[SERVICE] We've been taking our 2002 Outback for maintenance to this dealership for the last seven years. Lejaun and the rest of the service team have always been great about what needs to be done and made sure issues were quickly resolved. We've enjoyed Lejaun's personal approach and clear desire to make sure we are always informed for every decision and in touch and taken care of from start to finish. [SALES] Recently our 2002 hit a major repair decision and we opted to just upgrade to a newer used car. Initially, we started looking at everything and everywhere else for our replacement car. (It's been a great and very reliable car for 15+ years!) After some time we just came right back to Heritage and found that they had just the car we were looking for in stock which wasn't published to all the major automotive trading sites. (We could have saved so much time had we just started with them.) When we walked back through the door Yong met us with the much appreciated low key, no pressure approach and worked with us at every step of the way. He was very helpful walking us through the car's features, pros/cons, sales options, and sales process. Even after we completed our purchase, Yong was pointing out key features and making sure we were ready to venture off in our new car. In our search, we've encountered our share of the "average" car salesmen and managers. Yong and the team at Heritage are the group above the rest who do their best to do their job and make sure the customer is respected and valued. We couldn't be happier with our new 2017 Outback and are glad and relieved to know we are going to be sustaining our dealership relationship with them for many years to come into the future. - MM
2019 Hyundai Santa Fe SE 2.4 Review
Very comfortable and reliable
by Marc from Potomac, MD
May 10, 2019
5
The design and luxurious feel in this car is excellent. The redesign is a plus for the Sante Fe. More safety features and high-end options that are standard. Best warranty in the market place.
I took my car to Bob Bell Ford for routine service and because my check engine light had randomly come on, even though nothing seemed to be different/wrong with my car. Little did I know that I would end up needing $2700 in unexpected repairs/service. Robin (service representative I corresponded with throughout the process) was extremely helpful and pleasant; she made an otherwise stressful experience go extremely smoothly and positively. The work was done quickly (dropped the car off Monday knowing they couldn't do a diagnostic test til Tuesday, picked it up Thursday evening despite the fact that they found an additional issue after the initial repairs on Wednesday). I could immediately feel and hear a difference once I picked the car up. They did a fabulous job throughout the entire process.
2019 Hyundai Santa Fe SEL Plus 2.4 Review
After owning for 1 month, it's still a joy!
by JMW from San Antonio, TX
May 8, 2019
5
Upgraded from a 2015 CRV and after test-driving a 2019 CRV. Better cargo space, more comfortable design for the driver, larger passenger seats. Only slight disappointments are the under-powered engine and the inconsistent cruise control (even without the car length setting engaged). It's only been 1 month of ownership, but it's been fun!
nice customer service...convenient.....been dealing with Ford dealers for a many a year..1986 Ford Ranger still have, 2004 Ford 150 still have 2015 Escape still own and a 2013 Kia....as you can see we have bought and sold/traded for newer models through the years.....and have been very satisfied
2019 Hyundai Santa Fe SE 2.4 Review
Lovw it! This is my second Hyndai
by Sharon from Oskaloosa IA
May 3, 2019
5
Wish i would have chosen the turbo engine though.. as I am used to the 6 in my previous santa fe. But will see if i get used to the smaller engine.
I am extremely happy I just purchase my Shelby GT350 Mustang from Bob Davidson Ford. The staff was extremely professional courteous and knowledgeable. Before I found Bob Davidson Ford I went to three other Ford dealerships and none of them came close to delivering on their promises.. Bob Davidson Ford delivered on all their promises and made me an extremely happy customer.
2019 Hyundai Santa Fe Limited 2.0T Review
Love my new car!!
by JeannineM from Menomonee Falls, WI
April 27, 2019
5
It drives real smooth and has a lot of great features! I test drove 7 cars and the Santa Fe had all the features I wanted and was a very comfortable drive.
I don't normally do reviews but I really feel that this Hyundai dealership REALLY deserves public praise! The staff that I met with, consisting of Ike O. and Fernando A., were very pleasant and honest...they both really went above and beyond to help me when I was in need of a vehicle. This was VERY surprising because I was a walk-in and I was still shopping around at all the local Hyundai dealerships in the area to see who had great deals currently! Well, I can say without reservation that I am GRATEFUL that I walked in to this location and I got exactly what I liked after a test drive, a 2018 Hyundai Elantra, which by the way is a FANTASTIC vehicle! I'm just really hoping this will be useful to someone shopping around for a new vehicle, take care! -Adam
2019 Hyundai Santa Fe SEL 2.4 Review
Best Riding Vehicle I Have Owned
by Yvonne from Woodridge
April 26, 2019
5
Excellent handling. Cabin is quite and very comfortable. Appreciate all the safety features. Lots of room both front and second row. Luxurious interior and sun/moon roof makes traveling enjoyable. I love my new Sante Fe.
Easy to deal with and very knowledgable, i would recommend to others
2019 Hyundai Santa Fe SE 2.4 Review
Best looking SUV - inside and out!
by DarrinL from Honolulu, HI
April 25, 2019
5
Great power with the turbo (a bit of turbo lag but for a 4 cyclinder you get V6 pep). The two-tone interior is beautiful (noting we opted for the Ultimate model, FWD only... in Hawaii so no need for AWD). The tech is incredible (heads up display, Android/Apple car play, 12 speaker sound system, nav system, AC vented seats, numerous USB ports, and particularly the elecontronic warning systems (standard by the way on all models) and 360 view camera (option). Ride is also smooth and handles well. Overall the car just feels very solid... and sounds solid when you close the doors. With the 100K warranty and at about $6K below most of the competition -- and $20K or more less than the luxury SUVs (many with less tech/features) this purchase was a no brainer. Also love the redesigned front end. This is our 2nd Hyundai, first was very reliable for 7 years but we traded in to upgrade to the Sante Fe. Very happy with our purchase.
CarMax White Marsh - Now offering Curbside Pickup Review
My First experience buying a car.
by Vicki J Douglas from Baltimore
December 3, 2018
3.1 (14 reviews)
White Marsh CarMax treated me excellent. After being married for 34 years,I had never bought a car on my own. My husband had done all the dealings for all our cars. He passed away 11 months ago. It was certainly a big life issue for me. My salesman Zack was very professional and not pushy at all.My daughter has dealt with Carmax for her cars in the past. She convinced me to try them. I can say I was not let down in any way. I traded my car and bought a 2016 Toyota Rav4. Very low mileage and like new.Drives so smooth. If I ever need a car in the future, Carmax will be my place to shop. Thank you for making my First Car buying experience a pleasure.
2019 Hyundai Santa Fe SE 2.4 Review
Loving My New Car!
by LMT1993 from Saint Louis, MO
April 24, 2019
5
I purchased this car about a month ago and I have been LOVING it! The ride is super smooth and the technology inside the car makes me feel like I am living in the future. Highly recommend!
CarMax Laurel - Now offering Curbside Pickup Review
Excellent!!!
by Dennis from Maryville, TN
November 6, 2018
3.2 (19 reviews)
I bought a new RAV4 through Jerry Potts at Laurel, MD new Toyota lot. Great experience! Gave me straightforward honest info with zero pressure. Best buying experience I ever had, and a great price. I would do it again in a heart beat.
2019 Hyundai Santa Fe SE 2.4 Review
I have really liked the Santa Fe that I had
by Rockie Mountain from Orem,Ut.
April 22, 2019
5
I really like it. I have a Santa Fe that I really like that is why I wanted another one. I have had very good luck with the one I had.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Carvana-Touchless Delivery To Your Home Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.3 (3342 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
2019 Hyundai Santa Fe SE 2.4 Review
Great Car, beautiful color blue
by DENISE from Myerstown
April 18, 2019
5
We liked our old Santa Fe and wanted to stick with the same updated model. Quite, nice riding and sturdy built. Love the blue color.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Carvana-Touchless Delivery To Your Home Review
Taking the Stress and Pain out of Car Shopping
by Captain Nemo from DealerRater.com
December 3, 2018
4.3 (3342 reviews)
Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.
2019 Hyundai Santa Fe SE 2.4 Review
First Hyundai car, opinions changed, now a fan
by TWynn from Eagan, MN
April 15, 2019
5
I had never owned a Hyundai/Kia car prior to my 2019 Hyundai Santa Fe’s purchase. Nobody I knew had owned a Korean car to ask for opinions. After months of reading, viewing videos and test drives, I have come to the decision to purchase the first Hyundai vehicle. In this day and age, not taking enough time to do research is a missed opportunity for car buyers. As I had taken my time, I got better ideas what I would like to have in my next car and cross-shopped for the car I wanted. I kept an eye on the prices for a while, negotiated for price matches, and then pulled the trigger when best offers are available. Also through my research, my branding sentiments for Hyundai and Kia was also changed. Potential buyers should be able to find lots of information about good value and quality in Korean cars in the last 5-10 years. Don’t just read experts’ reviews, I have valued lots of average users’ reviews. I am aware of the current recalls (engine fire), which I am not too concerned about in the newest 2019 models. In general, there are a lot more positive reviews from Hyundai/Kia car owners than I had expected.
For the new 2019 Santa Fe, I love the new exterior design and the interior’s modern layout. It feels spacious on the inside, specially second row seats. The all functions are so easy to use and they just work. Fit-and-finish is excellent. Good choice of materials using on the inside show good overall quality for the vehicle. All premium features (Ultimate trim) you can only find in the high-end cars, on top of the standard safety features. Best warranty in the industry. IIHS & NHTSA crash tests are highly rated. 3-yr BlueLink Remote Service is a plus. I find this car more suitable for family people like me on daily commute, occasional road/camping trips. It depends on your priorities, but I like the practicality and active safety features in this car. I am also very impressed on how comfortable and quiet this Santa Fe handles on the roads. My Ultimate trim is equipped with all LED lamps. These help illuminate the roads better at night and also look more upscale. For engine performance, I wished they would have added a few more horses for the naturally aspirated engine option or V6 for some more towing capacity. For what it is, I still think it’s adequate for most of my normal driving. I guess Hyundai has chosen practicality, utility and comfortability over performance.
Like other high tech industries, auto industry is changing fast too. The race to earn more market share is more competitive than ever, especially in the SUV segments (wait until Chinese cars can join this party). I’ve known Hyundai quality have improved greatly in the last 20 years. But when it comes to purchasing one, people tend to go back to their trusted older brands. It’s a safe choice for a big purchase, I understand that. Nevertheless, I think Hyundai and Kia are doing the right things. They obviously try harder to win you over. Bottom line is, I initially chose the 2019 Santa Fe over other popular choices (Highlander, Pilot, Murano, Outback etc.) because of the best value for what I can get. Judging from the experience so far, I am quite happy with the decision. My perception is now changed positively about the brand. Hopefully, my long-term ownership of the car is also positive. Just a personal experience on how I changed and became a new Hyundai car owner.
I recently purchased a vehicle from Ourisman Hyundai and Mitsubishi and I must say that this dealership was awesome! Nick Cutlip, Sr. went up, above and beyond to make sure I purchased a vehicle I was most comfortable with. He offered suggestions and his advice, but was in no way pushy what-so-ever even throughout all color changes and multiply trips to the back lot, Nick stated " Don't worry , we will not leave until we find the right vehicle". Serveral hours later I finally decided on a 2018 Hyundai, Sonata grey in color but never the less the remaining process was absolutely painles from the finance lady ( Loved her ) to driving off the lot. I felt like family by the end of the whole process. I highly recommend Nick to anyone who is looking for a new or used vehicle. Sincerely Yours Dana Martin
2019 Hyundai Santa Fe SE 2.4 Review
Love my 2019 Santa FE 2.0T Limited
by Dogmom from Sacramento, California
April 11, 2019
5
Love all of the room in this vehicle. The back seats fold down totally flat so I can camp in it or haul stuff. Love the sunroof! I hate that the engine turns off at a complete stop but it has a button to turn that feature off. Not something that is easy to get use to. My only complaint. Other than that the car is awesome. Had a Camry XLE previously. This is my first Hyundai so keeping my fingers crossed!
I had my car serviced Monday, June 25, 2018. I had a 7:30 appointment and my car was finished by 9:15. Patrick provided an explanation of what was done - what work will be necessary at the next appointment and was very helpful in responding to my questions.
2019 Hyundai Santa Fe Limited 2.4 Review
All the Safety Features a Senior wants (or needs).
by JentlemanJ from Minneapolis, MN
April 11, 2019
5
Being a senior citizen means (among other thing) that I can't turn my head from side to side like an owl. So, the blind-spot detection really useful. The car also has the (now standard) rear viewscreen, lane change detection and the rear cross traffic detection. It is easy to get in and out of - easier (for me) than the Honda CRV or the Toyota Rav4. It can handle apple cartalk (which I don't have) and android auto (which I do have). My wife (also a senior) doesn' like driving in traffic, but we were in Los Angeles last week, and, with the assistance of google maps using android auto, she handled the traffic extremely well. All in all, I really like the bundle.
We found additional vehicles that are close to your year range.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Carvana-Touchless Delivery To Your Home Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.3 (3342 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
2018 Hyundai Santa Fe Limited Ultimate Review
Great Suv
by JW from New York, New York
April 26, 2019
5
I purchased an SE Ultimate with 3rd row.. I am very happy with my purchase. It is very reliable and comfortable. I’d remommend this suv to people looking for a reliable and comfortable car.
This was the best experience I ever had in buying a car! My husband and I cannot say enough about Ibrahim Kassim and the entire team that worked o our deal! The took us from a horrible situation with another dealership we'd been dealing with for over a week and gave us peace again of mind with Heritage Hynudai....kind, curtious, friendly, attentive, caring, polite, most of all they showed love, which is why we are all here no matter what we do..its very evident that the take complete pride in customer service....I will have as many follow me as I can to this dealership for a car purchase... To Ibrahim and the others that worked for us,,,Namaste!!! We thank you. Cherryl Brooks-Hollin & Miles Hollin BTW!!! We walked in and 2 1/2 hours later we walked out with our brand new 2016 Hyundai Sonata Sport! (Hey Ibrahim! In brown!, Truffle Brown!!😁) just the color I wanted!
2018 Hyundai Santa Fe SE Ultimate Review
Great Vehicle
by Little Joe from Tulsa,Ok
April 2, 2019
5
This vehicle is undeniable the best car I’ve been in, it has a Luxurious feel & the stability & soundness of this vehicle outweighs All others
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Carvana-Touchless Delivery To Your Home Review
Taking the Stress and Pain out of Car Shopping
by Captain Nemo from DealerRater.com
December 3, 2018
4.3 (3342 reviews)
Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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