My experience was excellent. The salesman Greg Fath really took the time and effort to help us pick out what we wanted . We chose Sonata Sport and very happy with our choice . Had great conversation with him . Drive to Gates Hyundai in Richmond
Locked steering issues and traction control lights
by Neil sports fan from Pine Hill, NJ
November 26, 2018
I have had issues many times with the steering wheel locking up and lights on dash lighting up showing traction control and incline lights on also. Had this back to dealership and they put a new steering column in. Now with only 25,000 miles doing this again. Dealership has vehicle again to check same issues.
I recently sold my Santa fe sport AWD after having it for two years. Overall it is a good car for the price. It has nice exterior and interior styling. Mine was base but still had a lot of nice features. The storage is great- and it has a very roomy back seat- Great if you have kids and car seats. Things I didn't like were it was not fun to drive it didn't have great acceleration- It kinda lumbered down the road- Not super gas mileage either. It turns really wide so not great for the narrow streets of my town. I can also say that the exterior dinged very easily-someone barely hit my bumper and it almost completely fell off. Also this car is extremely hard to see out of- Mine did not have a back up camera and it really needed one- There are a lot of bad blind spots.
Take away- Pros:Great kid hauler- Nice tech features( already missing XM radio) Good storage. Cons: Cheap parts.-hard to see out of- not the most fun to drive
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I still love driving it.
by Carla M. from Bolingbrook, IL
November 7, 2018
It’s got all the bells and whistles that I wanted and needed. Beautiful styling, excellent comfort, and the best warranty around. Living where I do, the heated steering wheel is a guilty pleasure and so are the heated seats.
We were so happy after the first time dealing with Don Franklin and our salesman Darryl Bond it was an easy decision where to go 2 more times! We got great deals with no stress or pressure, Darryl Bond worked hard and found us exactly what we wanted and got us a really good deal. I have and will continue to send people there including my parents! This IS the place to go! #007
Love the coverage
August 23, 2018
Full loaded and meets all needs that I was looking for in a pre owned car. Warranty is the best I have ever seen. Awesome
After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.
Best ride ever!
by DsQualls from Cleveland,TN
August 14, 2018
Most definitely would recommend this vehicle. It is good on gas, has lots of extras, and has a very comfortable ride. I love the back up camera and heated seats.
Excellent buying process. Alex in sales, Wally in Mgmt and Dan in service are all top notch professionals in my book. Whole process was completed in just over an hour.
Nice ride for AWD
by Jackson from Whitehall, Ohio
June 27, 2018
A lot of options that make this Hyundai a pleasure to drive
The vista roof, navigation and heat/cool seats are some of my favorites
The gas mileage is excellent for AWD (20-27mpg)
The ride is very comfortable and handling is very good for an SUV
A little down in the horsepower department but a good trade for the MPG
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