Best car buying experience
November 6, 2018
We all know car buying is nerve wracking and I went in feeling no different. Stressed and apprehensive about what I was sure to deal with. But I went in with a friend just after they opened on a tuesday and was greeted quickly by Jay. He inquired about what I was there for. Perhaps I made it easy on them, or easier than most, as I was very prepared and had researched for a long time before coming in. But I gave him the car I was looking for and he took me right to it. He also explained how they worked there. They don't pressure or hover but are there when I was ready with questions or to test drive. When that first car turned out to be an unsure for me, I asked to look at a few others I had saved online. Those 2 were sold but they took me inside to look at their inventory and I wrote down 3 more. They sent guys out to round them up and bring them up front for me. I looked them over, test drove. I asked questions about hidden fees and Jay responded immediately without trying to run around it. I found one that I wanted, a 2014 Altima that was priced to sell. I came in preapproved and just had to fill out the quick credit app on their computer then they sent it in, about 10 min later it came back and I called the insurance while he finalized. He was wonderful, knowledgeable and efficient. When I came back thr paper work was ready and he explained everything, the breakdown with all the amounts were on their own page, the amounts were exactly as I expected for tags, tax, title, no hidden fees, there was and small and fair dealer fee especially compared to most places in FL but no additional fees. It was incredibly straight forward. I signed, paid and when I was ready to go, the car was washed and waiting for me out front. It was a great experience and I would recommend this place to anyone. They are fair, honest and no bull. I would like to give a little shout out to Javier who really went out of his way for me and was incredibly kind and helpful. My friend who was with me was so impressed when she is ready to replace her recently totalled car, she will be shopping here. Thank you all so much for making what is usually a dreaded way to spend a day, into something I enjoyed.