Scheduled an appointment for a recall issue. was told it would take 2 hours to complete. Service tech, Mr. Aquilera was very personable, pleasant and professional. appointment only took 1 hour. excellent service.
Kia Parkside, Colton, JT, and Matt were nothing short of a blessing to me. I was extremely nervous about purchasing a new car, but they made my experience painless and were very patient with me. Oh & I love my brand new Kia Soul!
If your looking for a new vehicle to bring into your life I highly suggest going to see a Roger! He???s not pushy at all and he actually cares about your life and what your going through! Best salesman I???ve ever had
Colton and Jeff went above and beyond to find me a car that would fit my budget. And have all the amenities that I wanted in a car. They also made me feel right at home and talked like we had known each other for years. Jeff even sent me messages throughout the day to keep me posted on what was going on with the banks.Victoria also reached out to me the morning of my appointment to confirm with all the details. Thank you guys for your hard work.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Most professional group of people I have ever worked with ! Financing was awesome,fast and efficient . I have never bought from a dealership that had me in and out within 2 hours. No Pressure ! No Hassle ! I was VERY impressed with my experience today . I am even more impressed with the GREAT deal I got on the Dodge Ram truck I drove off the lot with . I would highly recommend them to anyone looking to buy their next vehicle and I will be back in the future . Pay no attention to some of the petty reviews written here and I noticed there are a few . Go down use some common business sense ,do your research before you buy , and you will find Car Max has it all !
I had a great experience at Knoxville carmax location.
I went in with vehicle I wanted transferred and it was available within 5 days, even though it was quite a distance from Knoxville (Boston). Will Purvis, my sales consultant, was great to work with! I don't plan to ever buy a vehicle anywhere else again!! Thanks Will and Knoxville carmax staff!
We are new to United States only 1.5yrs. To make it worse we moved from Illinois to Tennessee and we have only been here for 7minths. We really needed a second car as me and my wife we have only relied on one car forcing us not to maximize on our working hours. As you know USA I runned on credit we didn't even have a score since my credit card was only 4months old. When I started shopping for a car I needed someone who will accept our credit status.
I came across car max through google chrome and through their website I looked for the cars they advertised and singled out two Hyundai Elantra. My wife is new in the road so she really needed small car. It did not take 20min after I saved the car on their website. A sales representative Chris called me. He professionally introduced himself and promised to work with me. I visited the facility the next day and I loved it. Enough space to receive overwhelming customers . Chris was ready to receive me when my friend and I arrived. He gave both of us a warm firm handshake with a professional smile. I felt like I was at home though my heart was wondering whether I'll get a car due to my credit score. Chris worked with us, he guided us and in two weeks we had our car. Btw the two weeks could have been shortened if the car was here in Knoxville yard. The car was shipped at no cost to us from Lexington Kentucky to Knoxville, TN. Still I was involved in the whole process and got notified.
Bought car. Paid cash and my check reached my bank the next day . That was two weeks ago. I have not received my title yet. I will not buy another used automobile again from someone that will not give me a title for the auto whenI I pay cash for it. The title existed for this auto since it was used. Why can"t it be given to the buyer since it was a cash deal? I will have to take the Knox Co. license to my county to have it changed since they wanted to register it in Knox county.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
CarMax--The best place to purchase your next car!!
by Ang2300 from Knoxville, TN
February 1, 2012
I absolutely recommend CarMax in Knoxville to anyone that wants a smooth, friendly, hassle-free car buying experience. They do not pressure the customer and are honest about pricing. This experience has been the most positive I have ever had!!!!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
My wife found the car she wanted on line and we visited the Knoxville Carmax that evening. We knew the no-haggle policy upfront, and based on previous research and the condition nand features of the car they had on the lot, we felt like their price was fair. We did not have a trade-in so I cannot address teh fairness of their trade-in values. There was no pressure from the salesman, and they took care of some minor cosmetic issues after we had already signed a sales contract. Cosmetic fixes were made very quickly and results were very high quality. I would purchase from this dealer again.
I noticed a SUV on their website. I went down on a Mon morning to check it out & was apprehensive since this was my first Chevrolet purchase. Bobbi Blackburn took me out for a drive & put me at ease. I had other appointments that day so I left her my info & all the work everyone dreads at a car lot was done by that evening and papers ready to sign. They also worked to get me a great interest rate to help my credit score. I would recommend Bobbi & Volunteer Chevrolet to anyone!
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